Field Mobile App Home

ServiceTitan's new Field Mobile App improves technician workflows with a faster, more intuitive design built specifically for iOS, iPadOS, and Android phones and tablets. The Field Mobile App syncs automatically with the office, ensuring technicians always have the latest information to complete their jobs efficiently.

Rollout of the Field Mobile App has started for select customers and will continue through early 2026 for the majority of customers. You'll be notified by email before your upgrade date. To make the transition as smooth as possible for your teams, we recommend that you take time now to review the resources below and train your teams accordingly.

Tip: Register for a live webinar to hear directly from the Field Mobile App Product Team. You'll get an overview of the Field Mobile App and have your questions answered about migrating from the legacy app to the new one.

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Tip: If the video doesn't play in full screen, tap More then Fit Screen .

Commercial businesses

Residential businesses

Mobile and tablet views of a schedule for Andrew's jobs and appointments.

Release notes

Current

18.0 Field Mobile App Release

Upcoming

Note: App improvements will roll out first, followed by new features, over a two-week period.

Setup

Configuration

The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see System requirements and mobile app information.
If you're using the Field Mobile App and need support, please contact Technical Support (through the office) or reach out directly to support@servicetitan.com.

What you need to get started

Before you can start using the new Field Mobile App, your office administrator will need to:

Set up managed technician profiles.
- If your company previously used the legacy ServiceTitan Mobile app, technicians can use the same credentials to sign in to the Field Mobile App—no new credentials are needed.
- If your company is new to ServiceTitan, create new technician profiles with a username and password.
Enable any specific permissions needed for technician profiles.
Select a few technicians to test the Field Mobile App over the next few months. Share these download instructions with your technicians.
System requirement changes: Beginning June 26, 2025, all Apple devices using the Field Mobile App must be on iOS 17.4 or newer. For more on the minimum system requirements for the Field Mobile App, see System requirements and mobile app information.

Note: While the new Field Mobile App is packed with exciting features, it may not yet fully support all your needs, as some functions of the existing ServiceTitan Mobile App are still in development. Sign in and start exploring when you're ready. You'll still have access to the existing app for as long as you need or until your account becomes fully eligible for an upgrade—whichever comes first.

Onboarding

Administrators

Use the following checklist to make sure your team is fully prepared to upgrade to the new Field Mobile App. This helps you ensure a smooth transition and minimizes disruptions:

Download Checklist

Technicians

Take the following online course to learn the functions of the Field Mobile App and understand how to complete tasks efficiently. Select the course that best fits your business type:

Tips for administrators and technicians

Learn how to download, sign in, reset a password, and update the app.
Tip: Review this one-pager for quick tips on downloading the app.
Reference the Field Mobile App cheat sheet for a high-level overview of key features and common workflows.
If you were previously using the legacy ServiceTitan Mobile app:
- See the before and after guide for what's changed.
- See the functionality comparison table for what's available.
Review the content in the Basics and Key workflows sections below for a deeper dive into specific features and processes.

Administrators: Manage technicians and features from the office

Technician profiles and settings:

Timekeeping settings:

GPS and auto-arrival settings:

Required form settings:

Set up required arrival forms for the ServiceTitan Field Mobile App

Basics

Industry best practices

To avoid issues and inconsistencies, you shouldn't use the Field Mobile App and legacy ServiceTitan Mobile app at the same time.
Regularly update the Field Mobile App to ensure you're using the latest version. This ensures you're using the most up-to-date version of the app with the latest features and enhancements.
Use the Next sandbox environment to get familiar with changes and new features in the upcoming release.
Update your pricebook by tapping Menu > Download Pricebook in the Field Mobile App. This allows you to see updates made by office staff and sync any changes to the app.

Explore the Field Mobile App

Explore the main layout and key functions of the Field Mobile App.

Track your time and work

Track your work:

Clock in, clock out, and take meal breaks with Legacy Timekeeping so your hours are logged accurately:

Clock in, clock out, and take meal breaks with Flexible Timekeeping so your hours are logged accurately:

Approve or dispute your payroll:

Manage your crew's job actions and timesheets through expanded actions with Flexible Timekeeping:

Key workflows

Jobs

Prepare for jobs

Learn about customers ahead of time so you can arrive prepared and ready to begin work:

Manage jobs and projects

Dispatch, Arrive, and start work for the job. Depending on the customer's needs, you can reschedule or pause the appointment or book a new job:

Log findings to record important details about a job location or equipment item:

Manage construction projects in the Field Mobile App:

Use Atlas and Field Pro to manage jobs

Use Atlas in mobile—powered by Titan Intelligence (TI)—to efficiently manage your jobs:

Use Field Pro to manage your jobs:

Manage memberships

Sell memberships in the Field Mobile App to help generate predictable, recurring revenue that also serves as a pipeline for additional business:

Close out jobs

Before completing a job, you can add a work performed log and generate a work summary from it. You can also capture required customer signatures:

When you're ready to leave a job site for the day, you can hold and reschedule the appointment, schedule another appointment, complete the appointment, or complete the entire job:

Finances

Follow up on opportunities

Follow up on opportunities and duplicate previous estimates to avoid missing out on potential revenue:

Manage estimates, proposals, and invoices

Use estimates and proposals to present options to customers before completing the job:

Use estimates and proposals to help close roofing deals:

Manage items on estimates/proposals:

Manage items on invoices and estimates/proposals:

Manage taxes, invoices, and work orders

Manage taxes, invoices, and work orders for your jobs:

Process payments

Process payments in the Field Mobile App:

Use tap-to-pay with the Field Mobile App:

Use card readers with the Field Mobile App:

Collect deposits on sold estimates in the Field Mobile App:

Offer financing

Choose a financing partner so you can offer options to customers:

Select a financing partner and add financing plans to estimates in the ServiceTitan Field Mobile App

Offer financing options to customers to help increase your bottom line:

Use TURNS to simplify the application process:

View submitted applications to check the status and make changes if needed:

Search for and manage financing applications in the ServiceTitan Field Mobile App

General

Log service entries with Fleet Pro

If your office uses Fleet Pro, you can log service entries for vehicle maintenance directly in the Field Mobile app:

Track equipment

Add, edit, and track equipment in the Field Mobile App:

Track equipment-related tasks for Service Agreements:

Manage purchase orders

Efficiently manage purchase orders in the ServiceTitan Field Mobile App:

Manage communications

Efficiently manage communications in the ServiceTitan Field Mobile App:

Manage notes, media, and documents

Efficiently add notes and images in the ServiceTitan Field Mobile App:

Manage forms

Efficiently manage forms in the ServiceTitan Field Mobile App:

Recommended workflow for a Commercial Service Agreement job

Use the key workflows below to efficiently manage a Service Agreement visit from start to finish.

Step 1. Dispatch and arrive to a job

Dispatch yourself to a job and mark yourself as arrived to kick off your visit efficiently.

Dispatch and arrive at Service Agreement visit in the Field Mobile App

Step 2. Track equipment-related tasks

Efficiently track equipment-related tasks, complete service-related forms, and add items during a Service Agreement visit.

Track equipment-related tasks for Service Agreement visit in the Field Mobile App

Step 3. (Optional) Add notes and media to the job

Capture and upload photos, videos, and files to your Service Agreement job to showcase work before and after. Add notes to provide real-time updates to the office.