Why can’t my technician dispatch themself?

Problem

A technician doesn't see the Dispatch option in ServiceTitan Mobile or the Field Mobile App.

Solution

1. Make sure the technician is Checked-In on the Dispatch Board. For more, see Configure Dispatch Board appearance and settings.        

   Note: Check In is not the same as Clock In. Check In determines which technicians show up as available to work.

2. Go to Settings > People > Technicians.

3. Click Edit next to the technician who cannot dispatch.

4. Go to the Permissions tab and make sure the Dispatch to job permission is enabled.

5. Go to the Profile tab and scroll to the ServiceTitan Mobile Access section.

6. Under Upcoming Appointment Visibility, make sure a visibility option is selected that includes Assigned appointments.        

   Note: If this field is blank or set to Show dispatched/working appointment, then the technician won't be able to dispatch themself.

7. When finished, click Save Changes.

Ask the technician to check if they can now dispatch to their scheduled jobs. They may need to refresh the app to see the updates. For how to dispatch and arrive in the new Field Mobile App, see Dispatch and Arrive with the ServiceTitan Field Mobile App.