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Field Mobile App: Administrator Guide

  • Updated on Aug 20, 2026
  • Published on Aug 20, 2026
  • 5 minute(s) read
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Mobile · For Administrators

Field Mobile App: Administrator Guide

Set up technician profiles, configure permissions, and plan your team's rollout of the Field Mobile App — ServiceTitan's faster, native experience for iOS, iPadOS, and Android.

Looking for day-to-day technician workflows? See the Technician guide →

Product overview

See the Field Mobile App in action

Choose the video for your business type.

Tip: If the video doesn't play in full screen, tap More then Fit Screen .

Release notes

Current and upcoming Field Mobile App releases.

Note: App improvements will roll out first, followed by new features, over a two-week period.

Setup

Complete the steps below to get your technicians' profiles, permissions, and devices ready before your team starts using the Field Mobile App.

Administrators: Setup

Setup checklist

Set up managed technician profiles

Existing ServiceTitan Mobile credentials work as-is. New customers need to create technician profiles with a username and password.

Enable technician permissions

Enable any specific permissions needed for technician profiles.

Select pilot technicians and share download instructions

Start with a few technicians to test the app. Share the two-page download guide with your team.

Download the administrator upgrade checklist

Use this checklist to make sure your team is fully prepared for a smooth transition.

Ensure technician devices meet the minimum requirements

All Apple devices using the Field Mobile App must be on iOS 17.4 or newer. All Android devices must be on OS 11 or later.

Take technician training

Take the Residential or Commercial Essentials course on Academy before going live.

Included for all customers

The Field Mobile App is available to all ServiceTitan customers. Download it now to get familiar while you await your upgrade date.

Rollout timeline

Rollout of the Field Mobile App has started for select customers and continues through 2026. You'll be notified by email before your upgrade date. Register for a live webinar to learn more.

Note: While the Field Mobile App is packed with exciting features, it may not yet fully support all your needs, as some functions of the existing ServiceTitan Mobile App are still in development. Sign in and start exploring when you're ready. You'll still have access to the existing app for as long as you need or until your account becomes fully eligible for an upgrade—whichever comes first. For more, see the functionality comparison table.

Key workflows

Ongoing configuration tasks you'll come back to as you manage technician profiles, timekeeping methods, GPS behavior, and required forms for your account.

GPS & auto-arrival settings

Enable native GPS access and control Arrive-by-GPS behavior for technicians.

Required form settings

Set up forms technicians must complete before arriving at a job.

Troubleshooting & FAQ

Quick solutions to common setup issues and answers to administrator questions.

Troubleshooting

Common setup and permissions issues administrators run into.

Technician-facing issues (app crashes, tap-to-pay, notes, past jobs) live in the Technician guide's troubleshooting section.

Frequently Asked Questions

Frequently asked questions from administrators setting up the Field Mobile App. For more, see ServiceTitan Field Mobile App FAQ and Lee esta guía en español.

What is the Field Mobile App?

The Field Mobile App is a full-scale rebuild of the existing technician app, ServiceTitan Mobile. The Field Mobile App aims to improve key workflows so technicians have a better experience.

The Field Mobile App is fully native, meaning technicians will enjoy enhanced performance, increased security, intuitive design elements, and fewer crashes.

The Field Mobile App is optimized for phones and tablets using iOS or Android. This means technicians can use their phone while working in an attic or tablet while at a table presenting to customers.

When will the Field Mobile App be available?

The Field Mobile App is currently available for all ServiceTitan customers to download and use in their account, however we are continuing to add legacy features.

As we continue to build features and functionalities to supercharge your businesses' workflows, we recommend that you download the app now to get familiar with it.

What do we need to do to prepare for the Field Mobile App?

Review the resources and training available here and download this checklist.

Note: If your company previously used the legacy ServiceTitan Mobile app, technicians can use the same credentials to sign in to the Field Mobile App—no new credentials are needed. If your company is new to ServiceTitan, create new technician profiles with a username and password.

We recommend: 1. Talking with your technicians early about the change. 2. Giving select access to a few technicians to enable them to train others as the rollout progresses.

To avoid issues while testing the Field Mobile App, we recommend not using the current legacy app, ServiceTitan Mobile, on the same job.

Are the permissions for the Field Mobile App and legacy ServiceTitan Mobile app related?

Yes, some permissions are shared between both apps, but not all. For more, see Explanation of Field Mobile App technician permissions in ServiceTitan.

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