Overview
Pair an Adyen, BBPOS, or ID TECH credit card reader with the Field Mobile App to process payments. This increases security with chip card encryption and contactless tap-to-pay card payments.
Who uses this feature
Technicians
Primarily for Residential Service and Commercial Service business types
Feature configuration
The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see System requirements and mobile app information.
If you're using the Field Mobile App and need support, please contact Technical Support (through the office) or reach out directly to support@servicetitan.com.
Account configuration is required to use this feature. Please contact your office for details.
For Adyen card readers, account setup for Adyen payment integration and business unit (BU) connection is required. For BBPOS and ID TECH card readers, TSYS is the required processor. Please contact your office for details.
Things to know
It helps to understand the terminology:
Hardware brands like BBPOS and ID TECH are often configured to use Total System Services (TSYS) as their backend payment processor. In these setups, Network Merchants Inc. (NMI) is the gateway that sends transaction data to TSYS.
Adyen is a full-stack provider. They operate their own gateway, payment processor, and acquiring bank on a single platform.
The following credit card readers are compatible with the Field Mobile App:
Adyen NYC1
BBPOS Chipper™ 2X BT - TSYS
BBPOS Chipper™ 3X BT - TSYS
ID TECH VP3350 - TSYS
The following is required to pair and use an Adyen card reader with the Field Mobile App:
On iOS devices, if a BBPOS or ID TECH card reader is paired through iOS device settings, it shows as connected but does not function with the Field Mobile App. If the reader is already paired, unpair it and tap Forget this Device. It must be paired through the Field Mobile App, not iOS device settings.
If you previously paired a card reader, it automatically reconnects if it's the only reader in range. To connect to the correct card reader, check the serial number on the back.
After an ID TECH card reader is turned on, it remains in a standby mode for 15 minutes. After the initial setup is complete, reconnecting an ID TECH card reader takes 15 seconds or less to process a payment.
Best practices
After downloading the Field Mobile App, select Allow for bluetooth permission so you can pair and use card readers.
Before pairing, ensure you're on the latest version of the Field Mobile App and your mobile device's operating system.
When pairing a card reader for the first time and tapping Pay > Continue, the system initiates a configuration sequence that may last up to five minutes. To account for this delay, we recommend you do this before taking it out on a job.
If you're having trouble connecting an ID TECH card reader to the Field Mobile App, use a paperclip to press and release the Reset button at the bottom of the reader, next to the USB port, to perform a hard restart. The reader will make a beep sound to confirm it has been reset.
Step 1: Prepare your card reader for the Field Mobile App
Update the Field Mobile App.
Remove the card reader from its packaging.
Charge the card reader with the included cable.
Turn on the card reader.
Note: On BBPOS card readers, the LED light cycles through each color as it starts up. After a few seconds, a blue light begins flashing, which means that the reader is working correctly and searching for an available Bluetooth connection.
Step 2: Pair your card reader with the Field Mobile App
Complete these steps only once for each card reader connected to a mobile device.
To pair an Adyen, BBPOS, or ID TECH card reader for the first time:
Make sure the card reader is turned on and nearby.
Open your iOS or Android device settings and turn on Bluetooth.
Open the Field Mobile App and tap Menu
> Card Reader Management. .png?sv=2022-11-02&spr=https&st=2026-05-14T08%3A29%3A24Z&se=2026-05-14T08%3A44%3A24Z&sr=c&sp=r&sig=bTaPxS7CqtgHdLAuZDeWYTyMxc1ohXe3k6rmJO2ijAQ%3D)
On the Card Reader Management screen that opens, select the type of reader you want to pair.
On the next screen, tap Connect with Bluetooth.
If multiple devices are found nearby, tap Connect next to the device that matches your card reader's serial number.
Look at the back of the card reader to find the matching serial number then enter it.
Note: For BBPOS card readers, you'll be prompted to enter the BBPOS BT Passkey on the back of your BBPOS device.
Tap Pair. The connection typically takes a minute or a minute and a half to finish.
Note: On BBPOS card readers, the LED turns solid blue when paired successfully.
After the card reader is connected, tap Done (iOS) or Continue (Android) to go back to the Card Reader Management screen and exit the workflow.
On the Add Payment screen your connected card reader is shown. You can now process payments with it.
To pair an Adyen, BBPOS, or ID TECH card reader after the first time:
Make sure the card reader is turned on and nearby.
Open your iOS or Android device settings and make sure Bluetooth is turned on.
Open the Field Mobile App and tap Menu
> Card Reader Management.On the Card Reader Management screen that opens, tap Connect with Bluetooth.
If multiple devices are found nearby, tap Connect next to the device that matches your card reader's serial number.
On the Bluetooth Pairing Request that opens, tap Pair.
After the card reader is connected, tap Done (iOS) or Continue (Android) to go back to the Card Reader Management screen and exit the workflow.
On the Add Payment screen your connected card reader is shown. You can now process payments with it.
Note: When connecting a card reader for the first time or turning it on for the day, it may take an additional minute to connect. During this time, the reader is going through a firmware update to ensure it has the most up-to-date configurations.