Overview
You can schedule another job appointment yourself or ask the office to schedule another appointment by sending a reason through the Field Mobile App. This ensures the job continues and all its work is properly tracked.
Who uses this feature
Technicians
Applies to all business types
Feature configuration
The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see System requirements and mobile app information.
If you're using the Field Mobile App and need support, please contact Technical Support (through the office) or reach out directly to support@servicetitan.com.
The Reschedule job permission is required to use this feature. Please contact the account administrator on your team.
Things to know
You need to dispatch and arrive at the job to be able to schedule another appointment.
The Schedule Another Appointment option adds another appointment to the job and closes the one you're working on.
Schedule another appointment in the Field Mobile App
Open the job and tap Close Out.
On the Close Out screen that opens, tap Schedule Another Appointment.
On the screen that opens, select Schedule Myself.
Select the Date, Time, and Arrival Window for the new appointment.
(Optional) Enter a memo.
When finished, tap Schedule and Closeout.
Ask the office to schedule another appointment in the Field Mobile App
Open the job and tap Close Out.
On the Close Out screen that opens, tap Schedule Another Appointment.
On the screen that opens, select Notify Office.
In Why do you need another appointment field, enter the reason why you want to schedule another appointment.
When finished, tap Notify Office and Closeout to let the office know you want to schedule another appointment and wait for them to reschedule the appointment on their end.