Overview
Dispatch yourself and mark yourself as arrived so you can begin working on a job appointment.
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Who uses this feature
Technicians
Applies to all business types
Feature configuration
The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see System requirements and mobile app information.
If you're using the Field Mobile App and need support, please contact Technical Support (through the office) or reach out directly to support@servicetitan.com.
Things to know
Depending on your company setup:
Timesheets may be automatically created when you dispatch and arrive at a job.
You may be automatically marked as Arrived. For more, see Compare the different ways to use Flexible Timekeeping with the ServiceTitan Field Mobile App.
Your office may prefer to dispatch and arrive technicians on their side. Ask your office to confirm who is responsible for these actions.
Note: You must be Checked-In on the Dispatch Board by the office before they can dispatch you or you can dispatch yourself to a job. Check In is not the same as Clock In. Check In determines which technicians show up as available to work on the Dispatch Board for everyone in the office.
Dispatch to a job appointment in the Field Mobile App
If you haven't already been dispatched by the office, you can dispatch yourself when you're heading out to a job appointment.
Open the job and tap Dispatch.
The screen updates to show you're dispatched.
If you're dispatching to a future job appointment, a message appears asking you to confirm if you want to dispatch to that job. Tap Dispatch to dispatch yourself, or tap Cancel to return to the Job Details screen.
Note: You can't dispatch to a job appointment if you're already dispatched to or working on another job appointment.
Arrive at a job appointment in the Field Mobile App
When you've arrived at a job site, you can mark yourself as Arrived to begin your work.
Open the job you're dispatched to and tap Arrive.
On the confirmation window that opens, tap Yes to mark yourself Arrived.
Tip: If you accidentally tap Arrive, you can tap No in the pop up to cancel the action.
Depending on your company's setup, you may trigger one or more forms to complete after you arrive at a job appointment. Required arrival forms must be completed upon arrival. Other types of forms can be completed later.