Overview
Pause a job appointment if you need to leave but plan to return the same day. This ensures you're not creating unnecessary appointments for the job. If you plan to return another day, hold and reschedule the appointment instead.
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Commercial businesses
Residential businesses
Who uses this feature
Technicians
Applies to all business types
Feature configuration
The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see System requirements and mobile app information.
If you're using the Field Mobile App and need support, please contact Technical Support (through the office) or reach out directly to support@servicetitan.com.
The Pause on an appointment permission is required to use this feature. Please contact the account administrator on your team.
Things to know
Pausing only impacts you and not any other technicians who are scheduled or working at the same time as you.
You must be dispatched to the job again when you are ready to return to the job site.
Since an appointment can remain paused indefinitely, only use it when you know you can come back the same day. Otherwise, the job might stay uncompleted.
Pause an appointment in the Field Mobile App
Open the job and tap Close Out.
On the Close Out screen that opens, tap Pause Appointment or Mark Myself as Paused.
Note: Pause Appointment is shown if you're the only technician on the appointment. Mark Myself as Paused is shown if there are other technicians on the appointment.
On the screen that opens, tap Pause.
This moves the appointment to the Paused tab. To restart the appointment, tap Dispatch when you're returning to the job side, and Arrive when you're back.
Note: The Dispatch to job permission is required to self-dispatch. Please contact the office administrator on your team. If you don't have this permission, ask the office to dispatch you.