Overview
The ServiceTitan Field Mobile App keeps technicians productive even without an internet connection. Most core job actions—updating job status, collecting signatures, logging time, and taking photos—save locally on the device and sync to ServiceTitan automatically when the device reconnects. This article covers what works offline, what has limitations, and what requires an active connection, so technicians know what to expect in low-signal or no-signal environments.
Who uses this feature
Technicians
Applies to all business types
Applies to all trades
Feature configuration
The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see System requirements and mobile app information.
If you're using the Field Mobile App and need support, please contact Technical Support (through the office) or reach out directly to support@servicetitan.com.
No additional account configuration is required for offline mode. Offline capabilities are built into the Field Mobile App.
Things to know
Most core workflows—job status updates, time tracking, signatures, notes, photos, and estimates—work offline and sync automatically when connectivity returns.
Offline changes save locally on your device. No manual action is required to sync them.
A small number of features require an active internet connection, including purchase orders, customer financing, contracts, and inventory availability.
Payments captured offline are not finalized until the device reconnects. Check the Deferred Payments screen for status updates.
Standard price book pricing works offline. Dynamic pricing rates require a connection to load.
Best practices
Before heading to a job site with limited connectivity, open the job in the Field Mobile App while still online. This caches equipment history, project details, and other job-specific data for offline access.
If you plan to create purchase orders, check parts availability or offer customer financing, complete those actions before losing connectivity.
Use the Deferred Payments screen to monitor the status of payments collected offline.
For estimates, build and add items on-site without internet. Note that viewing upgrade options requires a connection to load current pricing.
Use cases
A plumbing technician travels to a rural service call with no cell signal. They arrive at the job, update their status, complete the work, take photos, collect a signature, and close out the job—all without internet. Everything syncs to the office when they drive back into range.
An HVAC tech collects a credit card payment by entering the card number manually while offline. The payment saves securely on the device and processes automatically when connectivity restores.
A roofing crew arrives at a job site with a spotty signal. The lead tech fills out inspection forms, captures on-device signatures, and logs time for the crew. All data syncs to ServiceTitan when the device reconnects.
Features that work offline in the Field Mobile App
The table below shows the offline status of each major feature in the Field Mobile App.
Feature | Works offline? | Syncs automatically? | Details |
|---|---|---|---|
Job status updates | Yes | Yes | Mark yourself as arrived, checked in, on hold, paused, or complete. Dispatchers see the updated status on reconnect. |
Time tracking | Yes | Yes | Clock in, clock out, meal breaks, and timesheet entries all save locally. |
Notes | Yes | Yes | Notes added to jobs and estimates save and sync when connection returns. |
Customer signatures | Yes | Yes | Collect signatures for invoices, estimates, and change authorizations on-device. |
Photos and media | Yes | Yes | Photos and files appear instantly and sync in the background when you reconnect. |
Estimates | Mostly yes | Yes | Create and update estimates, add sub-items, add service equipment, and view recommended actions offline. Viewing upgrade options requires a connection to load current pricing. |
Invoice editing | Partial | Yes (materials and equipment only) | Update materials and equipment offline. Adding or editing tasks, price modifiers, and tax zones requires a connection. |
Forms and checklists | Mostly yes | Yes | Fill out, submit, link, and unlink forms offline. Collect on-device signatures without internet. Sending an e-signature request link to a customer requires a connection. |
Payment collection | Partial | Yes | Keyed-in card numbers, check, ACH, mobile check capture, and cash work offline. Card swipe and Tap to Pay require a connection. Offline payments are held securely and processed automatically on reconnect. |
Equipment and asset history | Yes (if pre-loaded) | N/A | Available when the job was previously opened while online. In rare cases where a job hasn't been loaded yet, a connection is needed to pull in details. |
OCR equipment scanning | Partial | N/A | Retrieving existing equipment works offline. Adding a new item requires a connection. |
Project navigation | Partial | N/A | View projects previously opened while online. Invoices, forms, and media within a project require a connection. |
Pricing | Partial | N/A | Standard price book pricing works offline. Dynamic pricing rates require a connection. |
Purchase orders | No | N/A | Create purchase orders before heading to a job site with limited connectivity. |
Inventory availability | No | N/A | Check stock levels before heading to a job site with limited connectivity. |
Customer financing | No | N/A | Make sure the device is connected before presenting financing options. |
Contracts and proposals | No | N/A | Viewing and signing contracts requires a connection. |