Overview
Use the Content Portal to view office-uploaded videos, documents, and other resources right from the field. This allows you to access content sent by your office on the go, right from the Field Mobile App.
Who uses this feature
Technicians
Applies to all business types
Applies to all trades
Feature configuration
The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see System requirements and mobile app information.
If you're using the Field Mobile App and need support, please contact Technical Support (through the office) or reach out directly to support@servicetitan.com.
Account configuration and office setup are required to use this feature. Please contact your office for details.
Things to know
The Content Portal is only available online with a stable internet connection.
The Content Portal only shows content that's directly assigned to you by the office.
Best practices
Confirm with your office how often you should check Content Portal for new content.
Use cases
As a Residential Service and Replacement technician, you may need to review:
A video walkthrough for a new water heater model before the install.
A seasonal HVAC checklist.
A training video on upsell tips.
As a Commercial Service and Replacement technician, you may need to review:
Safety protocols videos for a new client site.
Large building schematics.
Updated instructions for rooftop unit (RTU) repairs.
As a Residential Construction technician, you may need to review:
Documentation on project-specific rough-in requirements.
Orientation videos on jobsite expectations before arriving.
Last-minute permit changes.
As a Commercial Construction technician, you may need to review:
Staging and delivery timelines.
Training on new commercial install equipment.
Safety briefings for multi-phase builds.
Use Content Portal in the Field Mobile App
Open the Field Mobile App and tap Menu
at the bottom.On the screen that opens, tap Content Portal.
Wait for the Content Portal to load. It may take a moment. 
Tip: After the portal loads, you can pull to refresh and see newly posted content, if needed.
In the Content Portal that opens, a list of content shared by the office is shown. Tap an item to view it in more detail.
After you open the content, you can tap to play it if it's a video, or review the text if it's a document.