Use Manual Timekeeping to track non-job events in the ServiceTitan Field Mobile App

Coming soon to Field Mobile App Release 21.0

This release rolls out in phases. Improvements will appear first, followed by new features, over a two-week period. You may not see all changes at once.

To check your release version, open the Field Mobile App and go to Menu > About . For steps on how to manually update your release version, see Update the Field Mobile App.

Overview

Non-job events (NJEs) are blocks of paid time that aren't tied to a job — for example, training sessions, bank runs, team meetings, or paid time off (PTO). With Manual Timekeeping in the Field Mobile App, you can see your scheduled non-job events on your dashboard and non-calendar schedule view, start them with a tap when it's time to begin, and create new ones from the Time tab when something comes up that wasn't already scheduled. You don't have to fill out a manual timesheet entry for every non-job event you need to track.

Things to know

• Paid Time Off (PTO) non-job events that are associated with a timesheet activity start and end automatically. Non-PTO events with a timesheet activity must always be started manually, while non-job events without a timesheet activity are informational only and don't create timesheet entries. For more, see Understand the non-job event types.

• When you start any new timesheet entry—another non-job event, a job, or any other activity—the running non-job event timesheet entry ends automatically. There's no confirmation prompt, gap, or overlap on your timesheet.

• You don't end a running non-PTO non-job event manually on Manual Timekeeping. The event ends automatically when you start another activity, or when its scheduled end time passes.

Understand the non-job event types

See scheduled non-job events in the Field Mobile App

If your office schedules non-job events for you, they appear in the following places in the Field Mobile App:

• Home screen

  • In your daily job dashboard.

    

  • In your calendar view.

    

• Time screen: In your non-calendar schedule view.

Start a scheduled non-job event

1. Open the Field Mobile App and go to one of these views:

   • Your job dashboard

   • Your calendar view

   • Your non-calendar schedule view

2. Locate the scheduled non-job event you want to start.

3. Tap Start Event.

4. In the confirmation pop-up, tap Start Now to begin recording the non-job event.

   

   The recorded start time is the moment you tapped, even if you started before the scheduled time. The recorded end time defaults to the scheduled end time — you can change it later by editing the entry from the Time tab. The schedule itself doesn't change. The non-job event's visual state updates to in-progress on both your dashboard and your non-calendar schedule view.

Note: Only non-PTO non-job events that are associated with a timesheet activity can be started manually. PTO events with a timesheet activity start automatically at their scheduled time.

Create a new non-job event

Note: You need the Add non-job event permission to use this procedure.

1. Open the Field Mobile App and tap Time at the bottom.

2. Tap + Add Event.

3. Fill in the non-job event details.

4. Tap Add Entry and confirm to start the event.

   

End a non-job event in the Field Mobile App

Running non-PTO non-job events end automatically in one of these ways:

• Auto-end when a new entry begins: When you start any new timesheet entry—another non-job event, a job, or any other activity—the running non-job event ends at that moment. The recorded end time matches the new entry's start time. There's no gap or overlap.

• Auto-end at the scheduled end time: If a running non-PTO non-job event reaches its scheduled end time, it ends automatically. The recorded end time matches the scheduled end time.

Want to learn more?

• See Use Manual Timekeeping in the ServiceTitan Field Mobile App