Product overview
See the Field Mobile App in action
Choose the video for your business type.
Tip: If the video doesn't play in full screen, tap More
then Fit Screen
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Release notes
Current and upcoming Field Mobile App releases.
Upcoming
Note: App improvements will roll out first, followed by new features, over a two-week period.
Getting started
Before you head out on your first job with the Field Mobile App, get your device ready and take a few minutes to get oriented.
Getting started checklist
If your company previously used ServiceTitan Mobile, your existing credentials work as-is. New to ServiceTitan? Ask your office administrator for your username and password.
Check your device meets the minimum requirements
Apple devices must be on iOS 17.4 or newer. Android devices must be on OS 11 or later.
Take a training course on Academy
Take the Residential or Commercial Essentials course before your first job.
Explore the app layout
Get familiar with the main layout, then check the cheat sheet for a quick reference.
Best practice
Don't use the Field Mobile App and the legacy ServiceTitan Mobile app on the same job at the same time.
Coming from ServiceTitan Mobile?
See the before and after guide and the functionality comparison table.
Note: Some functions of the legacy ServiceTitan Mobile app are still being rebuilt in the Field Mobile App. You'll keep access to ServiceTitan Mobile until your account's upgrade date. For more, see the functionality comparison table.
Need to set up technician profiles, permissions, or timekeeping settings for your account? See the Administrator guide.
Key workflows
Tap a category to expand it, then tap a topic to see the related articles. The Field Mobile App syncs automatically with the office, so you always have the latest job information in the field.
Basics
Get oriented with the app layout and day-to-day foundations.
17 articles
Basics
Get oriented with the app layout and day-to-day foundations.
Industry best practices
Explore the Field Mobile App
Work tracking and timekeeping
Track your work and log your hours so the office can process your payroll.
20 articles
Work tracking and timekeeping
Track your work and log your hours so the office can process your payroll.
Track your work
Clock in, out, and take meal breaks with Legacy Timekeeping
Clock in, out, and take meal breaks with Flexible Timekeeping
Approve or dispute your payroll
Job appointment and project management
Prepare, manage, and close out jobs—including projects and membership tasks.
45 articles
Job appointment and project management
Prepare, manage, and close out jobs—including projects and membership tasks.
Prepare for job appointments
Manage job appointments
Manage projects
Log findings
Use Atlas to manage jobs
Use Field Pro to manage jobs
Manage memberships
Prepare to close out jobs
Close out jobs
Opportunity, estimate, and invoice management
Follow up on opportunities and manage estimates and invoices.
28 articles
Opportunity, estimate, and invoice management
Follow up on opportunities and manage estimates and invoices.
Follow up on opportunities
Build and present estimate proposals
Use estimate proposals to close roofing deals
Manage items on estimate proposals
Manage items on invoices and estimates
Manage taxes, invoices, and work orders
Finance and payment management
Offer financing and process payments.
21 articles
Finance and payment management
Offer financing and process payments.
Offer financing
Process payments
Process payments with card readers or tap-to-pay
Collect deposits on sold estimates
General
Use Fleet Pro service entries, equipment tracking, purchase orders, communications, forms, and documents.
29 articles
General
Use Fleet Pro service entries, equipment tracking, purchase orders, communications, forms, and documents.
Log service entries with Fleet Pro
Track equipment
Manage purchase orders
Manage communications
Manage notes, media, and documents
Manage forms
Recommended workflow for a Commercial Service Agreement job
Use the workflows below to manage a Service Agreement visit from start to finish.
Step 1. Dispatch and arrive to a job to kick off your visit efficiently
Step 2. Track equipment-related tasks, complete service-related forms, and add items
Step 3. (Optional) Add notes to provide updates and media to showcase before and after work
Step 4. Complete the visit
Troubleshooting & FAQ
Quick solutions to common issues and answers to frequently asked questions.
Troubleshooting
Step-by-step guides to resolve the most common issues.
Frequently Asked Questions
The most frequently asked questions from technicians using the Field Mobile App. For more, see ServiceTitan Field Mobile App FAQ and Lee esta guía en español.