Core Product

Legacy Timekeeping

Simple, straightforward time tracking for your office employees and technicians — right inside ServiceTitan and on the mobile app.

New to Legacy Timekeeping? Start here Jump to key workflows

Product overview

See Legacy Timekeeping in action

See how employees clock in and out from ServiceTitan, and how technicians manage their time directly from the mobile app.

Setup

Legacy Timekeeping lets your office employees clock in and out from within ServiceTitan, and your technicians do it all from the ServiceTitan mobile app — with the tools you need to manage employee timesheets.

Setup checklist

Enable Include in Payroll for employees & technicians

Toggle on Include in Payroll in each employee or technician profile — or bulk enable it from Settings > People > Payroll.

Confirm required permissions

Permissions for technicians and office employees are enabled by default. Optionally enable Allow to edit timesheets and Enable payroll approval module in mobile.

Included with ServiceTitan

Legacy Timekeeping is available to all ServiceTitan customers — no additional subscription required.

Once setup is complete

Office employees can clock in and out from ServiceTitan, and technicians can manage their time directly from the mobile app.

Advanced Setup — Legacy Timekeeping

After initial setup, customize your timekeeping settings to meet your business needs.

Step 1: Set up additional payroll settings

Manage basic payroll settings for employees and technicians

Enter more detailed payroll settings for your technicians

Enter more detailed payroll settings for your office employees

Assign managers to technicians and office employees

Step 2: Set up advanced timekeeping settings

Manage your technician's idle time

Assign overtime profiles

Set up your timesheet codes

Enable Simple Clock I/O

Key workflows

Core workflows for managing timesheets, clocking in and out, and tracking time across your team.

Timesheet management Office timekeeping Mobile timekeeping

Timesheet management

View, edit, and manage timesheets for technicians and office employees.

Manage technician timesheets

Technician Timesheets overview

Edit technician timesheets

Deduct commute time from paid drive hours

How to select Paid Time Off (PTO) for Timesheet Codes

Technician Clock In/Out

Overview of Technician Clock I/O

Put technicians on meal breaks

Clock technicians in and out from the Dispatch Board

Manage office timesheets

Edit office timesheets

Office timekeeping

Clock in and out from within ServiceTitan for office employees.

Clock in and out from the office

Mobile timekeeping

Technicians clock in and out directly from the ServiceTitan mobile app.

Clock in and out in ServiceTitan mobile

Troubleshooting & FAQ

Quick solutions to common issues and answers to frequently asked questions.

Frequently Asked Questions

How do technicians clock themselves in and out in ServiceTitan Mobile?

To clock in and out in ServiceTitan Mobile, tap your Profile icon. Tap Clock in or Clock out to clock in and out. To start a non-job event, tap Events and select the non-job event.

How do I edit a technician's timesheet entries if they were not clocked in or clocked out correctly?

If a technician's clock in and out entries are incorrect, you can edit their timesheets. To change their hours working on a job, edit their job timesheet. To change hours when a technician is neither dispatched to nor working on a job, edit their non-job timesheet.

What happens if a technician forgets to clock out at the end of the day?

If a technician is not clocked out at the end of the day, they are automatically clocked out at 12:00 AM. Their clock out time for that day is set to the end time of their last completed appointment or paid non-job event.

If at midnight a technician is working a job or is on a paid non-job event, they're automatically clocked out at 11:59 PM for that day and automatically clocked in at 12:00 AM for the next day. This creates separate timesheet entries for each day.

Do technicians clock in manually in ServiceTitan, or do they clock themselves in ServiceTitan Mobile?

On-clock time starts running on the Dispatch Board. The Clock In/Out timesheet code on the non-job timesheet shows clock-in or clock-out time. Technicians can also clock themselves in and out directly from the ServiceTitan Mobile app by tapping their Profile icon and selecting Clock in or Clock out.

Documentation Index

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