Overview
If your office has set up required arrival forms, make sure to fill them out after you arrive at a job. This helps you ensure compliance with safe working conditions and identify potential hazards before starting work.
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Who uses this feature
Technicians
Applies to all business types
Feature configuration
The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see System requirements and mobile app information.
If you're using the Field Mobile App and need support, please contact Technical Support (through the office) or reach out directly to support@servicetitan.com.
Things to know
In Commercial terminology, jobs are referred to as work orders.
Before you can start using required arrival forms, your office must set them up.
After your office sets up a required arrival form, it automatically appears for you to complete in the Field Mobile App after tapping Arrive on a job.
Complete required arrival forms as soon as you arrive at the location. You must complete required arrival forms before you can reschedule or complete a job.
Fill out an arrival form in the Field Mobile App
If your office set up a required arrival form, it automatically appears for you to complete after you tap Arrive on a job:
Open the job (Residential) or Work Order (Commercial) and tap Dispatch > Arrive.
Fill out the Required Arrival Form that automatically opens.
When finished, tap Complete Form and Continue.
Note: You can't skip the form until you complete it. Depending on what your office has set up, there may be more than one required arrival form.