Dispatching Home

Updated on Jun 10, 2026
Published on Apr 29, 2026

5 minute(s) read

Article summary

Core Product

Dispatching

ServiceTitan's dispatching features help your office staff properly manage technician schedules and coordinate job appointments. With a simple point-and-click, jobs can be extended, shortened, or rescheduled, making it easy to ensure everyone stays on time.

New to Dispatching? Start here Jump to key workflows

The gif showing the Dispatch board.

Product overview

See Dispatching in action

Watch how dispatchers use the Dispatch Board to manage technician schedules, coordinate job appointments, and keep operations running smoothly.

Setup

To prepare for dispatching workflows in ServiceTitan, we recommend that you set up skills and business units so you can use the Dispatch Board optimally.

Setup checklist

Manage skills for technicians and job types

Set up skills so the Dispatch Board can match the right technician to every job. Note: Account configuration is required — contact Technical Support for details.

Add and edit business units

Configure business units so dispatchers can filter and navigate the Dispatch Board efficiently.

Dispatching icon and alert glossary

Learn how to identify items in the Dispatch Board and Job Tray before getting started.

Configure Dispatch Board appearance and settings

Customize the Dispatch Board layout and behavior to fit your team's workflow.

Included with ServiceTitan

Dispatching is a core feature available to all ServiceTitan customers. No additional subscription is required.

Once setup is complete

Use the Daily and Weekly Dispatch Boards, Job Tray, and Schedule Board to manage technicians and job appointments across your business.

Onboarding

Step 1: Use the Dispatching icon and alert glossary to learn how to identify items in the Dispatch Board and Job Tray.

Step 2: Use the Daily Board or Use the new Daily and Weekly Dispatch Board and Weekly Board to manage technicians and job appointments in various statuses.

Step 3: Use the Daily Job Tray and Weekly Jobs Tray to manage unassigned job appointments, job alerts, and more.

Step 4:Use the Schedule Board to filter your calendar and keep an eye on longer projects, jobs, and appointments.

New and upcoming dispatching features

In the Settings > Dispatch Board > New & Upcoming Features section, you can view the latest updates and upcoming features for Dispatching. If a new feature is available, you'll see its name along with a toggle switch that lets you turn it on and try it out. See new features in ServiceTitan release notes.

Overview of new features including Non-Job Event and Dispatch Board Activity Center.

Key workflows

Core workflows for using Dispatching in ServiceTitan.

Settings GPS integrations Industry best practices Manage technician teams Manage technician schedules Manage technicians on appointments Manage jobs and appointments Communications & notifications Multi-day construction crew jobs Capacity planning

Settings

Efficiently manage your dispatching settings in ServiceTitan.

Configure Dispatch Board appearance and settings

Configure Dispatcher Preferences on the New Daily and Weekly Dispatch Board

Configure Dispatch Board Alerts

Set up and prioritize tags for the Dispatch Board

Manage skills for technicians and job types

Configure Auto-Adjustment for Appointments

GPS integrations

GPS integrations give dispatchers real-time visibility into technician locations, helping improve response times and optimize job scheduling.

Enable native GPS access for ServiceTitan Mobile

Add GPS providers

Integrate Trimble with ServiceTitan

Integrate NexTraq with ServiceTitan

Integrate GPSTrackIt with ServiceTitan

Integrate TomTom with ServiceTitan

Integrate Verizon Reveal with ServiceTitan

Integrate GPS Insight with ServiceTitan

Industry best practices

Recommended workflows for dispatchers, owners and managers, and administrators.

Dispatchers

Filter the Dispatch Board

Use property data

Use the Job Details Flyout

Owners and managers

Automate dispatch notifications

Administrators and managers

Configure and run the Rescheduled Reason Survey report

Manage technician teams

Efficiently manage technician teams.

Teams Management overview

Manage and view technician teams

Organize and reorder technician teams

Use the Teams Management Audit Trail

Manage technician schedules

Efficiently manage technician schedules.

Use Technician Shifts

Schedule and manage non-job events

Schedule and manage a non-job event using a new experience

Put technicians on meal breaks

Edit technician timesheets

Clock technicians in and out from the Dispatch Board

Manage technicians on appointments

Efficiently manage technicians on job appointments.

Manage technicians on appointments

Statuses and actions on jobs and appointments

Dispatch technicians

Dispatch efficiently with Map 2.0

Use Schedule Assistant

Use Optimize Technician Route

Things to know about scheduling overlapping non-job events and jobs

Manage jobs and appointments

Efficiently manage jobs and appointments.

Job record overview

Manage appointments

Reschedule multiple appointments at once with Mass Reschedule

Use Job Confirmations

Place a job on hold

Pause multi-day jobs

Reschedule a job

View job history

Add notes, media, and file attachments in ServiceTitan

Manage technician communications, notifications, and memos

Manage technician communications in one place, without having to leave the Dispatch Board.

Call technicians from the Dispatch Board

Text technicians from the Dispatch Board

Send media to technicians from the Dispatch Board

Manage notifications on the Dispatch Board

Manage technician memos from the Dispatch Board

Manage multi-day construction crew jobs

Manage crew assignments by setting roles like Foreman or Apprentice, spotting weekly gaps or overlaps, and keeping long projects running smoothly.

Use Crew Scheduling

Capacity planning

Manage and optimize resource availability with Adaptive Capacity, Adjustable Capacity Planning (ACP), and legacy Open Capacity Planning.

Use Adaptive Capacity

Adaptive Capacity

Use Adjustable Capacity Planning (ACP)

Adjustable Capacity Planning (ACP) overview

Set up Adjustable Capacity Planning (ACP)

Manage job booking with Adjustable Capacity Planning (ACP)

Manually adjust Capacity Planning (ACP)

Adjustable Capacity Planning (ACP) FAQ

Use legacy Open Capacity Planning

Set up Open Capacity Planning

Book the ideal number of jobs with Open Capacity Planning

Troubleshooting & FAQ

Quick solutions to common issues and answers to frequently asked questions.

Troubleshooting

Check out the top five troubleshooting articles for dispatching. Each article provides a clear, step-by-step solution.

What should I do if my booked jobs are not showing on the Schedule Board calendar?

Dispatch messages not received on technician's device

Technician shift details not appearing on the Dispatch Board

Office employees can only see one business unit on the Dispatch Board

Error when sending dispatch notifications

Frequently Asked Questions

Check out the top five most frequently asked questions for dispatching. For more, see Dispatch Board FAQ.

Why are some of my technicians missing from the Dispatch Board on a previous date?

See Why are some of my technicians missing from the Dispatch Board on a previous date? in the Dispatch Board FAQ.

How can I hide a technician on the Dispatch Board?

See How can I hide a technician on the Dispatch Board? in the Dispatch Board FAQ.

How do I prevent certain messages from appearing on the Dispatch Board chat?

See How do I prevent certain messages from appearing on the Dispatch Board chat? in the Dispatch Board FAQ.

How can I optimize arrival windows for better efficiency in dispatching?

See How can I optimize arrival windows for better efficiency in dispatching? in the Dispatch Board FAQ.

How do I ensure consistency in color coding across the Dispatch Board for better organization?

See How do I ensure consistency in color coding across the Dispatch Board for better organization? in the Dispatch Board FAQ.

Was this article helpful?