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Atlas Home

  • Updated on Jun 10, 2026
  • Published on Apr 29, 2026
  • 4 minute(s) read
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Atlas

Atlas is your team's AI sidekick — a conversational interface built into ServiceTitan that helps technicians, managers, and office staff get answers quickly, automate workflows, and stay focused on the work that matters.

Atlas conversational interface showing user queries and support case details

Product overview

See Atlas in action

The Atlas interface in ServiceTitan, showing how technicians and office staff can type plain-language requests to look up job details, customer history, and more — right inside the platform.

Atlas is available across multiple ServiceTitan products and requires no centralized setup — each integration has its own enablement path. Atlas is powered by Titan Intelligence (TI) and designed for technicians, CSR managers, accountants, owners, and operators. Atlas is a Core product available to all ServiceTitan customers. Some features — such as Atlas in Field Pro — require a Field Pro subscription.

Data and privacy

Atlas is powered by Titan Intelligence (TI). It may generate inaccurate, incomplete, or outdated responses. Verify details before acting and don't treat it as professional advice. Your conversations may be stored to improve the service. Avoid sharing sensitive information.

By using Atlas, you agree to use this feature responsibly, and further acknowledge and agree that any data collected will be used in accordance with our Privacy Policy and may be shared with third-party service providers.

Key workflows

Explore how Atlas is used across ServiceTitan products and teams.

Atlas in mobile

Help technicians look up job details and customer history in natural language, right from the field.

Atlas in support

Get answers about ServiceTitan features and resolve issues without leaving the platform.

Atlas in Adaptive Capacity Strategic Rules

Create and update capacity planning rules using plain language, without manual calculations.

Troubleshooting & FAQ

Quick solutions to common issues and answers to frequently asked questions.

Frequently Asked Questions

Common questions about Atlas and how it works within ServiceTitan.

What's the difference between Atlas and Titan Intelligence (TI)?

Titan Intelligence (TI) is AI for the trades and is only available in ServiceTitan. It powers insights, predictions, and specialized agents that can understand your business and take action.

Atlas is part of TI and is the interface — the conversational sidekick you use to talk to ServiceTitan in plain language. Think of TI as the engine and Atlas as the interface you interact with.

Where can I use Atlas today?

Atlas is available in multiple parts of ServiceTitan today:

• Mobile: Technicians can ask questions about jobs and customers in natural language.

• Field Pro: Atlas provides equipment documents, troubleshooting guidance, calculators, and replacement parts lookup.

• Help Center: Atlas powers the support chatbot to answer questions and guide you through ServiceTitan features.

• Adaptive Capacity Strategic Rules: Create and update capacity planning rules using plain language.

Is Atlas available on both mobile apps?

Yes. Atlas in mobile and Atlas in Field Pro are both available in the ServiceTitan Mobile (Legacy) app and the ServiceTitan Field Mobile App.

How accurate is Atlas? Should I verify its responses?

Atlas may generate inaccurate, incomplete, or outdated responses. We recommend reviewing Atlas suggestions and outputs to ensure they align with your business needs and processes before taking action. Do not treat responses as professional advice. Avoid sharing sensitive information in your conversations.

How is my data handled when I use Atlas?

Your conversations with Atlas may be stored to improve the service. Data is handled in accordance with the ServiceTitan Privacy Policy and may be shared with third-party service providers. By using Atlas, you agree to use the feature responsibly.

How do I access the Private Preview features?

Private Preview features — including Atlas in Accounting, Marketing Pro, Contact Center Pro, and Field Pro Sales Coach — are available to select accounts only. To request access for your account, join the waitlist here. These features are subject to change.

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