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Payments Home

  • Updated on Jun 10, 2026
  • Published on Apr 29, 2026
  • 7 minute(s) read
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Core Product

Payments

Learn how to collect and view payments within ServiceTitan to keep your business growing and maintaining profitability — from technicians swiping credit cards in the field, to office employees applying customer credits to an invoice.

Payments overview

Product overview

See Payments in action

A walkthrough of the various payment interfaces in ServiceTitan — from collecting payments in the field on Mobile to managing credits and refunds from the office.

Setup

ServiceTitan Payments provides several methods for accepting payments for jobs and projects — from technicians swiping credit cards in the field to office employees applying customer credits to invoices. To prepare for Payments, start with the basics.

Setup checklist

paymentsetup@servicetitan.com

Reach out to paymentsetup@servicetitan.com and order your credit card readers so your technicians can process payments.

Payment type settings

Set up payment types to ensure everything exports correctly to your accounting system.

Online payments

Configure your online payments so your office employees can collect payments through email and SMS.

Merchant portal logins

Register for merchant portals so your office employees can effectively manage credit card and ACH transactions.

Required permissions

Contact your account administrator to enable the required permissions, including View customer payments hub, Create payment, Apply payment credit, and more.

Once setup is complete

Collect credit card, ACH, and check payments from the office and in the field via Mobile — and manage refunds, credits, and financing options for your customers.

Quick Start Guide — Payments

Step 1: Configure your Payment type settings

  1. Go to the navigation bar and click Settings.
  2. In the side panel, click Invoicing > Payment and Invoice Types.
  3. In the Payment Types section, click Add.
  4. Enter details for the payment type.
  5. When finished, click Save.

Step 2: Set up online payments

  1. Go to the navigation bar and click Settings.
  2. In the side panel, click Invoicing > Online Payments.
  3. Configure your online payments settings by enabling and disabling the various options.
  4. When you're done, click Save.

Step 3: Set up merchant portal logins

Set up your ServiceTitan TransLink account

  1. Go to the TransLink Register page by clicking the URL sent to your email.
  2. Enter the login credentials sent to your email. Include your Merchant ID and create a valid password.
  3. When you're finished, click Register.

Set up your ServiceTitan Gateway account

  1. Go to the URL sent to your email.
  2. Enter the login credentials sent to your email. Include your Username and Password.
  3. When you're finished, click Login.

Set up your ServiceTitan SmartPay account

  1. Go to the URL sent to your email.
  2. Enter the login credentials sent to your email. Include your Username, Password, and Company (this is required).
  3. When you're finished, click Log In.
Advanced Setup — Payments

Use these guides to enhance your payments experience with optional features.

Part 1: Auto apply rules — Automatically move payment credits from an estimate to the booked job's invoice.

Part 2: Automated refunds — Simplify your refund process by automating it.

Part 3: Deposit workflow — Apply deposits to a customer's account without reducing your accounts receivable.

Part 4: Payment terms — Use Payment Terms to manage the due dates of sales invoices and vendor bills.

Key workflows

Core workflows for collecting, managing, and reporting on payments in ServiceTitan.

Plan Optimizer

Optimize your payment plans and membership configurations.

Point of sale transactions

Sell items from designated business locations and generate invoices without attaching a job.

Note: The ServiceTitan POS mobile application is no longer available to download.

Troubleshooting & FAQ

Quick solutions to common issues and answers to frequently asked questions.

Frequently Asked Questions

Take a look at the top FAQs regarding Payments.

What if a credit card payment is declined?

See What if a credit card payment is declined? in the Payments FAQ for steps to resolve declined transactions.

Will payments processed in Mobile be visible from the Office?
Is it possible to unapply a payment from the invoice when the payment or the invoice are exported?
Why can't I refund certain transactions?
What is the difference between ACH and Mobile Check Capture?

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