Overview
Follow the steps below to connect the Magtek aDynamo card reader to your mobile device.
Who uses this feature
Technicians in the Canada region only
Applies to all business types
Applies to all trades
Feature configuration
Account configuration is required to use this feature. Please contact Technical Support for details.
Things to know
Make sure the volume on the device is set to maximum before swiping. Otherwise, the card reader will not work.
Certain devices automatically adjust to maximum volume when inserting the card reader. This auto-adjusting feature works on iOS and some Android devices. Auto-adjusting does not work on mobile phones.
When swiping, the magnetic strip of the credit card should face the thicker part of the card reader and the front of the credit card should face you.
The card reader should be fully connected to your mobile device. If your mobile device has a thick protective case, it may need to be fully removed to fully connect to the card reader.
Step one: Connect the credit card reader to your mobile device
Insert the Magtek aDynamo card reader into the 3.5mm audio port (headphone jack) on your mobile device.
Note: If your mobile device does not have a 3.5mm audio port, you will need an adapter to connect the card reader to your mobile device.
Step two: Download the Pricebook
Download the Pricebook before you start accepting payments for the first time in ServiceTitan Mobile.
To download the Pricebook:
Open ServiceTitan Mobile.
Click the sync icon
located in the top right corner of your screen.Select Download pricebook.
FAQ
Which devices are compatible with the swiper?
All iOS devices and a majority of Android devices are supported. If you are using an Android device, check the compatibility list to make sure your device is compatible with the aDynamo. We cannot guarantee compatibility with any device not found in the list.
What happens if my card reader breaks?
Card readers may be returned within 30 days of the purchase date for a full refund. Card readers are also under a one year warranty. If a card reader is deemed malfunctioning, a replacement will be sent directly to you as long as it is still under warranty. Please contact payments@servicetitan.com for refunds or replacements.
Troubleshoot the Magtek aDynamo card reader
If you are having issues with your Magtek aDynamo card reader, perform the following troubleshooting tasks.
Turn the volume all the way up (most common issue)
After you insert the card reader, make sure the volume on your mobile device is turned all the way up. Turn the volume all the way up and close all other apps on your mobile device before using the card reader.
Do not swipe during a phone call
The card reader does not work if the audio on the device is being used elsewhere. For example, you cannot swipe a card during a phone call.
Disable Bluetooth
Try disabling Bluetooth on the device. When Bluetooth is enabled, it may prevent the audio jack from transmitting sound. This means the card reader will not work. Turn off Bluetooth by going to Settings > Bluetooth.
Restart your mobile device
If you haven't already, try restarting your phone or tablet.
Disable Siri (applies to iOS devices only)
If you are using an iOS device, you may need to turn off Voice Dial (Siri). For instructions on this, go to the Apple Support page.
Note: Music Voice Control is always on by default and you cannot turn it off. If you are using an older device, or if you haven't set a passcode on your account, voice control may already be turned off.