Use Synchrony Financing in ServiceTitan

Overview

Built right into ServiceTitan, the Synchrony Financing integration allows you to offer Synchrony financing plans, submit an application, and receive a fast decision directly in the ServiceTitan mobile app. You can also set custom financing rules, like spend thresholds on individual plans. This lets you control the open line of credit options you offer your customers for specific jobs and automate the financing experience altogether.

With Synchrony, you can learn common custom financing terms you'll see across the product, set up custom financing with custom rules or default options as needed, email or text Synchrony applications from the ServiceTitan mobile app, authorize payments in the mobile app, create sales slips and send them to your customers for e-signatures, and charge pre-authorized payments in ServiceTitan.

Benefits of using the Synchrony Financing Integration

• Save time and improve the customer experience by allowing customers to apply on their own device.

• Protect your margins by implementing minimum spends on individual financing plans.

• Close larger deals with dynamic financing offerings based on an estimate's cost.

• Customize available financing offers based on a job's business unit to ensure the correct plans are offered in the appropriate situations.

• Streamline tasks by completing them all in a single mobile application.

Common Terms

Get familiar with these commonly used terms across the Custom Financing tool:

• Default Rule: Financing rule that is not tied to a business unit. A job assigned to a business unit that does not have a custom rule loads financing offers according to the default rule.

• Custom Rule: Financing rule that is tied to specific business units. Any job assigned to these business units loads financing offers according to this custom rule.

• Default Tier: Financing plans selected under this tier are available for all purchase amounts. Only one financing plan is used to calculate estimated monthly financing costs.

• Custom Tier: Financing plans in a custom tier is only available if you enter an open line of credit amount greater than the specified spend threshold.

• Spend Threshold: Set dollar amount that triggers a tier and corresponding financing plans to become available to the customer to apply for.

• Default Plan: The selected default plan is used to calculate the estimated monthly financing cost on each estimate. The default plan from the custom tier with the highest available spend threshold is used.

Using Synchrony Custom Financing in ServiceTitan

Custom Financing works in two ways:

• Setting a single default rule.

• Creating multiple custom rules by changing details, spend thresholds, and more. Afterwards, you can edit and manage rules as your business needs change.

Create a default rule

1. Go to the navigation bar and click Settings .

2. In the side panel, click Integrations > Financing.

3. Click the Synchrony Custom Financing tab if it's not already open. 

4. Add a default rule. If there's an existing rule, click Edit  .

5. In Select Plans, select the checkbox for the plans you want your technicians to use with your customers. Select up to six.

6. When you're finished, click Next. 

7. In Set Tiers, you can select Default Tier or Custom Tiers depending on the type of default rule you want:        

   1. Default Tier                

      1. Select a plan from the Plan dropdown to calculate the monthly price of an estimate for a customer. 

   2. Custom Tiers                

      1. For Tier 1, click + Assign Plan and select a plan.                        

         Note: You can assign multiple plans to a tier as there is no maximum. However, every tier needs to have at least one plan and every plan must appear in a tier.

         

      2. To create another tier, click + Add Tier. Add a Spend Threshold to your next tier. Estimates and open line of credit amounts must be greater than the spend threshold to qualify for open line of credits in this tier.                        

         Note: When your technician presents good, better, best estimates, ServiceTitan uses the highest tier configured in settings that the estimate qualifies for to calculate the "as low as" amount.

8. When you're finished setting your rules, click Next.

9. Review the details. If you need to edit your selections, click Edit.

10. When finished, click Save Rule. You can view your default rule in the Financing > Synchrony Custom Financing tab. 

Edit a default rule

1. In the Synchrony Custom Financing tab, go to the Default Rule and hover over the header.

2. Click Edit .         

   Note: To ensure that there is at least one financing plan available for your technicians to show customers, you can't delete default rules. If you want to hide financing entirely from a specific business unit, go to Settings > Financing > Synchrony Accounts.

   Tip: If you want to view the rule first to edit specific sections, click View .

3. Edit as needed and review your changes.

4. When you're done, click Save Rule.

Create custom rules

You can create your own custom rules for your technicians to use in the field:

1. Go to the navigation bar and click Settings .

2. In the side panel, click Integrations > Financing.

3. Click the Synchrony Custom Financing tab if it's not already open.

4. Click + Custom Financing rule. 

5. In Set Details, enter a name for your rule.

6. Enter or select one or more business units to apply the rule to your selections.

7. When you're finished selecting business units and operating states, click Next. 

8. Select the plans you want to include. You can select up to six.

9. When you're finished selecting plans, click Next. 

10. In Set Tiers, select Custom Tiers. This gives you the option to assign plans to tiers. You can add as many tiers as needed up to the number of plans selected.        

    Tip: Be sure to read the content to understand how these selections work together to calculate estimates. If you want one tier for all your plans, select Default Tier instead. This takes you through a different workflow that does not include assigning plans to multiple tiers.

11. For Tier 1, click + Assign Plan and select a plan from the dropdown.        

    Note: You can assign multiple plans to a tier as there is no maximum. However, every tier needs to have at least one plan and every plan must appear in a tier.

    Note: When you assign multiple plans to the same tier, you need to select which plan should be used as the default to calculate the as low as amount on the mobile presentation screen.

12. To create another tier, click + Add Tier.

13. Add a Spend Threshold to your next tier. Estimates and open line of credit amounts must be greater than the spend threshold to qualify for open line of credit in this tier.        

    Note: When your technician presents good, better, best estimates, ServiceTitan uses the highest tier for which the estimate qualifies to calculate the as low as amount.

14. When you're finished creating your custom tiers, click Next. 

15. Review the details, selected plans, tiers added, and assigned plans to those tiers. If you need to edit any of the items, click Back and make your changes.

16. When you're done, click Save Rule. You can view your rules in the Financing > Synchrony Custom Financing tab. 

Edit a custom rule

1. Go to the navigation bar and click Settings .

2. In the side panel, click Integrations > Financing.

3. Click the Synchrony Custom Financing tab if it's not already open.

4. Go to Custom Rules and hover over the header of the rule you want to edit.

5. Click Edit .

   Tip: If you want to view the rule to edit specific items, click View . To delete the rule, click Delete .

      

6. Edit as needed and review your changes.

7. When you're done, click Save Rule.

Charge a pre-authorized payment in ServiceTitan

After a payment has been authorized and the customer has e-signed the sales slip, a payment can be charged in ServiceTitan.

1. Search for the invoice that needs the Synchrony payment.

2. Click Collect and Apply Payment.

3. Select Synchrony Financing from the Payment Type dropdown.

4. Click Charge. A confirmation pop-up appears. 

5. Review the payment details and click Charge.         

   Note: The charge amount must be equal to or less than the authorized amount. Multiple payments can be charged on a single authorization, but the sum total can't exceed the authorization amount.

6. If the payment is successful, that amount is deducted from the invoice total.

Want to learn more?

• See Offer Synchrony Financing to customers through Online Estimates

• See Use Synchrony Financing in ServiceTitan Mobile