Service Titan Knowledge Base

Troubleshoot BBPOS Chipper 2x BT ReaderLast updated on 04/06/2022

Here are the common troubleshooting solutions to fix BBPOS chipper reader issues.

Note: If you can’t successfully connect the BBPOS reader, you can always manually enter the card (or take a picture).


General troubleshooting steps

  • Make sure you’re on the latest software version available for your mobile device

  • Set screen lock or sleep timeout to at least 10 minutes

  • Turn Bluetooth on and make sure it’s available to the ServiceTitan app

Tip: Check your device maker’s Help documentation for details on how to do this.

After performing those steps, do the following:

  • Uninstall and reinstall the ServiceTitan Mobile app, then restart your mobile device.

  • Download the Pricebook and sync changes. For more information, see Update your pricebook.


BBPOS Chipper 2x BT reader issues

Here are some common BBPOS Chipper 2x BT reader issues and recommended troubleshooting steps:

Problems

Recommendations

EMV Reader can’t be paired

  • Press and hold the Power button for 10 seconds to perform a soft restart.

  • Check if you have the latest Firmware version of the EMV reader. If not, download the Chipper OTA app and follow the steps described in the manual.

EMV Reader loses connection with your mobile device when the reader is set to auto-off

  • The EMV reader may have a low battery, so try to use the USB cable to charge, then retry. 

  • Ensure the EMV reader is within the reception range of your mobile device.

EMV Reader doesn’t work with your phone or iPad

  • Ensure the Bluetooth function of your mobile device is turned on in your phone Settings.

  • Ensure the ServiceTitan Mobile app is given Bluetooth access.

  • Check that your mobile device has the most recent operating system version.

  • Check that your mobile device is a supported model for this reader's operation described in System requirements and mobile app information. 

  • Check if you have the latest Firmware version of the EMV reader. If not, download the Chipper OTA app and follow the steps described in the manual.

EMV Reader can’t read your card

  • Press and hold the Power button on the reader for 10 seconds to perform a soft restart. The EMV reader will automatically connect to your mobile device.

  • The EMV reader may have a low battery. Recharge the device, then try again.

Swipe or insert a card

  • Check if the application says Ready to Swipe

  • Check that the magstripe or chip of the card is facing the right direction when you swipe or insert the card. Note: If your card has a chip, the chip reader needs to fail 3 times before you can swipe the card.

  • Check that your mobile device is a supported model for this EMV reader's operation described in System requirements and mobile app information.

  • Swipe with a more constant speed.

Tap Card

  • Check if the card supports NFC payments.

  • Ensure your card is placed within 4cm of the NFC marking.

EMV Reader has no response

Use a paperclip to press and hold the Reset button at the bottom of the EMV reader (next to the USB port) for 10 seconds to perform a hard restart.


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