Troubleshoot BBPOS Chipper 2x BT ReaderLast updated on 04/06/2022
Here are the common troubleshooting solutions to fix BBPOS chipper reader issues.
Note: If you can’t successfully connect the BBPOS reader, you can always manually enter the card (or take a picture).
General troubleshooting steps
Make sure you’re on the latest software version available for your mobile device
Set screen lock or sleep timeout to at least 10 minutes
Turn Bluetooth on and make sure it’s available to the ServiceTitan app
Tip: Check your device maker’s Help documentation for details on how to do this.
After performing those steps, do the following:
Uninstall and reinstall the ServiceTitan Mobile app, then restart your mobile device.
Download the Pricebook and sync changes. For more information, see Update your pricebook.
BBPOS Chipper 2x BT reader issues
Here are some common BBPOS Chipper 2x BT reader issues and recommended troubleshooting steps:
EMV Reader can’t be paired
EMV Reader loses connection with your mobile device when the reader is set to auto-off
EMV Reader doesn’t work with your phone or iPad
EMV Reader can’t read your card
Swipe or insert a card
EMV Reader has no response
Use a paperclip to press and hold the Reset button at the bottom of the EMV reader (next to the USB port) for 10 seconds to perform a hard restart.
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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.