Overview
Automated refund error messages guide you to successfully fix errors experienced when you create refunds using the automated refund workflow.
Who uses this feature
Administrators, office employees, managers, accountants, and bookkeepers
Applies to all business types
Applies to all trades
Feature configuration
Account configuration is required to use this feature. Please contact Technical Support for details.
Fix automated refund errors
If you receive this error message, Payment Refund Error: We were unable to complete the refund, after you click Save on the Refund Information pop-up, review the information below to see how you can resolve the error.
Error | Cause | Fix |
|---|---|---|
Internal server error: ServiceTitan failed to automatically create the refund record | The refund record was not created. | Repeat the refund process. |
Internal server error: Failed to process the refund through the integration |
| Repeat the refund process. |
Time out or response error: Processor timed out or failed to respond after refund was processed | If the refund method was Process through ServiceTitan, the refund is processed. The refund record was created and is in pending status. | Contact support@servicetitan.com to update the record to a successful or failed status. |
Refund amount incompatible: User attempted to refund an ACH payment for partial amount | If the refund method was Process through ServiceTitan, the refund record was not processed and the refund record was not created. | Repeat the refund process selecting full refund with ACH for the refund method. |
Action Cancelled: Error during processing the refund. Refund amount may not exceed the transaction balance | When a refund task in the pricebook is taxable, the refund record will not be created. | Go to the navigation bar and click Pricebook. Find the refund task and make sure Taxable is not selected |