Enterprise Hub Home

  • Updated on Apr 29, 2026
  • Published on Apr 29, 2026
  • 6 minute(s) read
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Use Enterprise Hub to promote greater efficiency throughout your business as you scale, simplifying the complex task of running multiple locations. Manage all your tenants, streamline multi-channel service calls, automate reporting, and update your pricebook from a single location. Request a demo on the Enterprise Hub page for more details.

Viewing Enterprise Hub page

Release notes

Upcoming

  • Spring 2026 Enterprise Hub Release (ST-77)

Latest

Previous

Setup

What you need to get started

To get started with Enterprise Hub:

  • Read the sections below and watch videos to learn more about Enterprise Hub modules.

  • Make sure you have at least two tenants on your account.

  • Contact your customer success manager (CSM) or Onboarder (OB) to request an Enterprise Hub account. For more, see Contact Technical Support with the Enterprise Hub.

  • After you do, you will receive an email from noreply@servicetitan.com within 2-3 business days inviting you to set up an Enterprise Hub password.

  • Sign in to Enterprise Hub using your username and password.

After signing in for the first time, the system will create an Administrator user with its role permissions and a Network.

Required permissions

In Enterprise Hub, user permissions are role-based, and managed by the Administrator. When managing user permissions to Enterprise Hub:

  1. Create the role, then assign users to a role. For more details, see Manage User Roles in Enterprise Hub.

  2. Select the modules that role will be able to access and the permissions that role will have within those modules. For more, see Set up Enterprise Hub role permissions.

By default, Administrations are granted the Manage Roles permission. They grant the Manage Roles permission to non-admin roles using the User Management > Roles feature.

Anyone with the Manage Roles permission enabled can:

  • See a list of all Enterprise Hub modules on the Select Enterprise Hub permissions screen

  • Access all Enterprise Hub modules

  • Grant other users permissions for specific Enterprise Hub modules

Quick start guide

  • As a new ServiceTitan administrator, follow this step-by-step guide to configure and manage user roles and permissions in Enterprise Hub for streamlined access and efficient team management.

  • As an existing ServiceTitan customer, follow the step-by-step guide to configure and manage user roles and permissions in Enterprise Hub for seamless operations.

Key workflows

Manage users and tenants

Create users and roles. Access multiple accounts for efficient user management. Manage your tenants to centrally search and access customer records across business locations.

Manage templates with TitanExchange

Use best-practice templates created by your tenants in TitanExchange.

Reports and dashboards

Use rollup reports and dashboards to track key business indicators in real-time and get insightful analytics.

Centralized Pricebook

Use Centralized Pricebook in Enterprise Hub to manage your pricebook across all tenant accounts from a single location. This ensures consistency in pricing, services, and inventory setup across ServiceTitan tenants.

Get started with Centralized Pricebook

Learn how to set up your Centralized Pricebook and get started based on your role or business structure.

Manage Centralized Pricebook

Control which tenants can use the Centralized Pricebook, track changes, and configure push settings.

Add and update items

Add or edit services, materials, equipment, and categories for all tenants.

Set up inventory tracking

Enable inventory tracking across tenants and review synced data for accuracy.

Manage GL accounts

Assign General Ledger (GL) accounts from a source tenant to maintain accuracy.

FAQ

Audit Trail and configurations

Track your records in Audit trail to view the log of changes, manage configurations, and multi-factor authentication.

Contact center, API, and Settings

Manage your web, text, call requests and call booking experience to save time and maximize cost-effectiveness. Enable API credentials on your account to own data under all the tenants.

Marketing Pro Enterprise

Build and manage email marketing campaigns in a central location for all your tenants, saving you time and effort. You can also manage your Ads tenants integrations.

Troubleshooting and FAQ

Troubleshooting

Check out these troubleshooting articles for Enterprise Hub. It provides a clear, step-by-step solution.

User Management and sign in issues

Role permissions

Rollup reporting and Dashboard

FAQ

Check out the top five most frequently asked questions for Enterprise Hub.

  1. Do customers need new credentials for Enterprise Hub or can they use their ServiceTitan credentials?
    Enterprise Hub users will have new user credentials, which can be used to log in to multiple tenants through the My Tenants module.

  2. What can I do if I can’t log in to Enterprise Hub?
    Follow one of the steps below:

    1. Enter your username, not email, to log in

    2. Click the Forgot Password? on the main login page and follow the instructions provided

  3. What can I do if the newly created user can’t see the activated account email?
    Click Resend in the User Management module and the system will send a new activation email.

  4. What can the user do if they don’t see the tenant name near the ServiceTitan logo when they are logged in to the tenant account through the My Tenants module?
    The user should contact the support team to activate the showcompanyname feature gate.

  5. How do I get access to Enterprise Hub?
    If you are in the Onboarding stage, contact your Onboarder. If you are in the Success stage, contact your Customer Success Manager.

For more, see Enterprise Hub FAQ.

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