Problem
Users can't access Rollup Reporting in Enterprise Hub and generate reports in ServiceTitan due to missing permissions.
Solution
Follow the steps below to access reports in Enterprise Hub and ServiceTitan.
Access Rollup Reporting in Enterprise Hub
Adjust Enterprise Hub permissions for the user's assigned role. For more see, Set up Rollup Reporting.
Go to enterprise-hub.servicetitan.com and log in with your credentials.
Go to User Management.
In the side menu, click Roles.
Select the role for which you want to update permissions.
Click the Enterprise Hub permissions tab.
Scroll to the Rollup Reporting section and assign the appropriate permissions to the user.
When finished, click Save Changes.
Access Reporting in ServiceTitan
Adjust ServiceTitan permissions for the tenant's assigned role. For more see, Manage reporting permissions for the tenant in Enterprise Hub.
Go to enterprise-hub.servicetitan.com and log in with your credentials.
Go to User Management.
In the side menu, click Roles.
Select the role for which you want to update permissions.
Click the ServiceTitan permissions tab.
Scroll to the Reporting section and assign the appropriate permissions to the tenant.
When finished, click Save Changes.