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Manage Centralized Pricebook

  • Updated on Jun 2, 2026
  • Published on Feb 18, 2026
  • 3 minute(s) read
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Overview

Enterprise Hub (EH) is ServiceTitan’s multi-tenant platform that enables management across ServiceTitan tenants. With Centralized Pricebook, you can create and manage multiple centralized pricebook items to manage your ServiceTitan accounts from one location.

Who uses this feature

  • Owners, general managers, administrators, and centralized call center representatives (CSRs)

  • Applies to all business types

Feature configuration

  • This feature requires an Enterprise Hub network. Contact your Customer Success Manager to request a network or contact technical support for details.

Manage tenants

Manage the tenant list by adding or removing tenants to control who can use the Centralized Pricebook for pushing items. For more details, see Use Centralized Pricebook in Enterprise Hub.

  1. Go to enterprise-hub.servicetitan.com and log in with your credentials.

  2. Click Centralized Pricebook.
    Centralized Pricebook feature allows creating and managing pricebooks for tenants efficiently.

  3. On the Centralized Pricebooks screen that opens, select the Centralized Pricebook you want to add tenants to.

  4. Click More Actions, then select View Centralized Pricebook.
    Overview of centralized pricebooks with active status and item counts displayed.

  5. In the side menu, click Tenants.

  6. On the Tenants screen that opens, click Tenant List.

  7. In the Tenant List side panel that opens, you can 

    1. Add tenants: Select the tenants you want to include in the Centralized Pricebook, then click Add.

    2. Remove tenants: Select the tenants you want to exclude, then click Remove.
      User interface for managing tenant lists with options to add or remove tenants.

      Tip: Use All to select all tenants or None to deselect all tenants.

      Options to select all or none, with buttons to cancel or add selections.

Use default and custom automation settings

  1. On the Tenants screen, click Default Automation Settings or Edit .
    Manage tenants and their automation settings in the centralized pricebook interface.

  2. In the Automation Settings side panel that opens, choose how to manage each field for your tenants:

    1. Auto Dismiss: Skip changes from the Centralized Pricebook so they don’t apply to the tenant’s pricebook.

    2. Auto Update: Apply changes from the Centralized Pricebook to the tenant’s pricebook automatically.

    3. Manage Manually: Review and update the tenant’s pricebook manually for this field.
      Settings for managing tenant fields with options for auto dismiss, update, and manual management.

      Tip: You can apply Auto Dismiss, Auto Update, or Manage Manually to all fields simultaneously.

      Options for managing updates include Auto Dismiss, Auto Update, and Manage Manually.

  3. When finished, click Save.

Manage settings

In the Centralized Pricebook, click Settings from the side menu to access and manage the following options:

General Info

Edit the Display Name, Logo, and Notes fields in the General Info tab.

Settings page for updating pricebook details including internal name and logo.

Note: The Internal Name is not editable; it auto-fills based on the Display Name when you create the Centralized Pricebook.

Locked Fields

Choose which fields to lock or unlock for services, materials, and equipment. Locked Fields let you control which parts of the pricebook tenants can or can’t edit.

Advanced Settings

Use this section to:

  • Enable Inventory: Mark items as inventory in Centralized Pricebook to sync their status across tenants.

  • Manage GL Accounts: Enable GL Account Management to pull default GL accounts from a source tenant for accurate financial tracking.

  • Select Source Tenant: Choose a tenant as the main reference for GL account mapping.

  • Map and Create GL: Use the Map & Create GL checkbox to map existing GL accounts or create new ones if they’re missing automatically.
    Settings page showing options for inventory and GL account management features.

View history

The History section helps you track changes and actions taken in the Centralized Pricebook. It includes detailed records in two tabs: Push History and Inventory History.

  1. In the Centralized Pricebook, in the side menu, click History.

  2. On the History screen that opens, you can see the following details:

    1. Push History: Shows when Centralized Pricebook items were pushed which tenants received them, who performed the push, and which items were updated.

    2. Inventory History: Shows which tenants enabled inventory tracking for items, and who performed the action along with the date.
      Overview of Push History and Inventory History sections in a user interface.

  3. To view the history details, click  .
    Overview of push history showing success, tenants, and equipment details.


You can view the push details and also search for the records.

Push history details showing tenant updates and promotional offers for services.

You can filter the push history records using the filter dropdowns at the top of the table. You can filter the records by:

  • Tenant

  • Date

  • Pushed By
    Note: This filter relates to the Push History tab.

  • Enabled By

    Note: This filter relates to the Inventory History tab.

    Inventory History tab showing tenant tracking settings and activation details.

FAQ

Where can I find information on setting up and using Centralized Pricebook?

To find information about the Centralized Pricebook setup, go to Users > Role Permissions in Enterprise Hub. For more, see Manage users in Enterprise Hub.

Overview of role permissions including viewing and editing options for dashboards and settings.

What are Locked Fields and why are they important?

  • Locked Fields give users control over which aspects of a pricebook tenants can edit. This feature is essential for maintaining consistency in certain areas while allowing flexibility in others, depending on the specific needs and policies of the organization.

  • Locked Fields benefits:

    • Consistency and Compliance: Ensuring that critical information remains consistent across all tenant pricebooks. It's important for regulatory compliance and standard operating procedures.

    • Control and Oversight: Providing administrators the ability to maintain oversight over what can be changed at the tenant level, thus preventing unauthorized or unintended modifications.

    • Flexibility and Customization: Allowing tenants to modify some fields to tailor their pricebook to local market conditions or specific business needs while keeping other fields standardized across the organization.

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