Manage Centralized Pricebook

Overview

Enterprise Hub (EH) is ServiceTitan’s multi-tenant platform that enables management across ServiceTitan tenants. With Centralized Pricebook, you can create and manage multiple centralized pricebook items to manage your ServiceTitan accounts from one location.

Who uses this feature

Owners, general managers, administrators, and centralized call center representatives (CSRs)
Applies to all business types

Feature configuration

This feature requires an Enterprise Hub network. Contact your Customer Success Manager to request a network or contact technical support for details.

Manage tenants

Manage the tenant list by adding or removing tenants to control who can use the Centralized Pricebook for pushing items. For more details, see Use Centralized Pricebook in Enterprise Hub.

Go to enterprise-hub.servicetitan.com and log in with your credentials.
Click Centralized Pricebook.
On the Centralized Pricebooks screen that opens, select the Centralized Pricebook you want to add tenants to.
Click More Actions, then select View Centralized Pricebook.
In the side menu, click Tenants.
On the Tenants screen that opens, click Tenant List.
In the Tenant List side panel that opens, you can
1. Add tenants: Select the tenants you want to include in the Centralized Pricebook, then click Add.
2. Remove tenants: Select the tenants you want to exclude, then click Remove.
  Tip: Use All to select all tenants or None to deselect all tenants.

Use default and custom automation settings

On the Tenants screen, click Default Automation Settings or Edit .
In the Automation Settings side panel that opens, choose how to manage each field for your tenants:
1. Auto Dismiss: Skip changes from the Centralized Pricebook so they don’t apply to the tenant’s pricebook.
2. Auto Update: Apply changes from the Centralized Pricebook to the tenant’s pricebook automatically.
3. Manage Manually: Review and update the tenant’s pricebook manually for this field.
  Tip: You can apply Auto Dismiss, Auto Update, or Manage Manually to all fields simultaneously.
When finished, click Save.

Manage settings

In the Centralized Pricebook, click Settings from the side menu to access and manage the following options:

General Info

Edit the Display Name, Logo, and Notes fields in the General Info tab.

Settings page for updating pricebook details including internal name and logo.

Note: The Internal Name is not editable; it auto-fills based on the Display Name when you create the Centralized Pricebook.

Locked Fields

Choose which fields to lock or unlock for services, materials, and equipment. Locked Fields let you control which parts of the pricebook tenants can or can’t edit.

Advanced Settings

Use this section to:

Enable Inventory: Mark items as inventory in Centralized Pricebook to sync their status across tenants.
Manage GL Accounts: Enable GL Account Management to pull default GL accounts from a source tenant for accurate financial tracking.
Select Source Tenant: Choose a tenant as the main reference for GL account mapping.
Map and Create GL: Use the Map & Create GL checkbox to map existing GL accounts or create new ones if they’re missing automatically.

View history

The History section helps you track changes and actions taken in the Centralized Pricebook. It includes detailed records in two tabs: Push History and Inventory History.

In the Centralized Pricebook, in the side menu, click History.
On the History screen that opens, you can see the following details:
1. Push History: Shows when Centralized Pricebook items were pushed which tenants received them, who performed the push, and which items were updated.
2. Inventory History: Shows which tenants enabled inventory tracking for items, and who performed the action along with the date.
To view the history details, click .