Summer 2025 Release - Construction

  • Updated on Apr 30, 2026
  • Published on Apr 17, 2026
  • 17 minute(s) read
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The ServiceTitan Summer 2025 release contains several new features and feature updates that impact construction contractors.

ST-74

Core Products

Accounting

See accurate WIP numbers with the new Hold and Completed Project Status filters in the WIP report: Before, missing project statuses meant not all projects showed up in the productized WIP report. Now, you can filter for Hold and Completed projects, so month-end numbers are more complete. A new date filter lets you include projects completed on or after a selected date, starting 90 days prior by default.

Adaptive Capacity

[New] Get visibility into Adaptive Capacity utilization with new reporting: This helps you monitor if Adaptive Capacity is being used when scheduling jobs. Before, there wasn't a way to see if jobs were being booked using Adaptive Capacity. With this report, you can now review job-by-job usage and support your team's training and performance.

[Improvement] Keep Business Unit Groups active with new controls, even when Adjustable Capacity Planning is turned off: This update separates the Business Unit Group setting so it can work independently and as drivers for Adaptive Capacity. It now has its own feature gate and is managed from a new location in settings.

[Improvement] Tailor capacity rules with the new Adaptive Capacity Rule Builder enhancements to better match technician types and shift types: Now, you can fine-tune rules using shift type or technician type as conditions. Instead of broad arrival windows, you can also select an exact time range for rules to apply when it matters most.

[Improvement] See how strategic adjustments affect booking with the new Adjustments Info in Availability Drawer feature: This update shows if any manual edits or rules impact the job's time window in the schedule. Before, there was no way to tell which adjustments were applied to each time slot.

Dispatching

[Improvement] Improve dispatching visibility and control with Auto-Adjusted Appointments and a resizable Weekly View panel: Now, the start and end of jobs reflect real-time arrival and completion, helping track labor costs and performance. Plus, dispatchers can resize the Weekly View side panel to see more job details or job cards based on their screen size.

Enterprise Hub

[New] Protect accounts with Multi-Factor Authentication (MFA) in Enterprise Hub, now generally available: Now, you can enable MFA with SMS during setup or edits, and individuals can turn it on themselves when allowed.

Equipment

[New] Manage equipment records more efficiently with the redesigned Equipment screen, now generally available: A centralized landing page, advanced search, in-line editing and equipment estimate history streamline workflows, reducing time spent switching between records.

Identity and User Management

[New] Track changes to roles and permissions with the new Access Audit Trail feature in the Security section, now generally available: The Audit Trail clearly logs changes and shows them in a central place for better visibility.

[New] Protect accounts from security threats with Multi-Factor Authentication (MFA), now generally available: Protect every login with the new Native MFA to reduce risk across your business.

Inventory

[Improvement] Keep item details intact from estimate to invoice with the Template Pricebook Items maintain details update: Now, these details carry over throughout the entire workflow, helping keep purchasing records and invoices accurate.

Reporting

[Improvement] Access past Benchmark Reports faster with the new Benchmark Report PDFs in Reports: Now, you can download your own Benchmark Reports directly whenever you need them from the main Reports screen.

TitanAdvisor

[Improvement] View both major and minor releases in the Titan Advisor calendar for better planning and visibility: Now, the calendar also includes minor releases, so you'll see a complete picture of what's rolling out.

Titan Intelligence

[New] Use field assistant to give technicians fast answers without calling dispatchers, now generally available: Field assistant uses AI to pull job info, estimates, and more from ServiceTitan—right from a chat on the mobile app.

Telecom

[Improvement] Updated no-reply email address using the new @onservicetitan.com email domain: Now, over the coming few weeks, those messages show that they are from an @onservicetitan.com address instead.

[Improvement] See which phone numbers are linked to 10DLC campaigns using the new TCR Campaign ID column: You can now go to Settings > Phones > Phone Numbers and view if a number is tied to a TCR campaign ID used for outbound messaging.

Pro Products

Dispatch Pro

[Improvement] Access full technician routes with the improved View Technician Route feature to plan more effectively each day: Now, you can see jobs, non-job events with timesheet codes, plus the day's full route, including where the tech starts and ends.

Fleet Pro

[New] Quickly review trip history with the new Consolidated Trip View on the Breadcrumb Trails screen, now generally available: Trips are grouped into clean cards with maps, job info, and alerts shown in order.

Sales Pro

[Improvement] Track team performance with Scorecards in Sales Pro to see how well technicians follow workflows: Now, you can set up and manage scorecards yourself without outside help.

Early Access

Contact Center Pro

[New] Recover more missed jobs with Second Chance Leads for Contact Center Pro, now built right into the platform: Centralized call centers can see Second Chance Leads in one place, helping them focus on the best callbacks.

[New] Book jobs automatically with Voice Agents to handle more calls without extra staff: The Voice Agent can book the job right away using your schedule and tag it so you can find it later.

[New] Pick the right number for your outbound calls with the new Outbound Caller ID Selection feature: Now, you can click Change and pick the right number—like a campaign line or department phone—before dialing out.

[New] Add a branded touch to calls with the new IVR media file upload: You can now upload your own audio file to Contact Center Pro's IVR.

[New] Assign license types and billing responsibility for each seat in Contact Center Pro to support future billing accuracy: Now, you can mark each seat as Basic or Advanced and select which tenant covers the license.

[New] Automatically sync Contact Center Pro direct line numbers (DIDs) into Employee Profiles to save time and reduce errors: When a DID is added, changed, or removed in CCPro, that number updates automatically on the Employee screen.

[New] Gain better control with the new Abandoned Calls Follow Up feature to save more calls and revenue: Now, supervisors and agents can see abandoned calls, call back with one click, and track abandoned calls per day.

[New] Track contact center performance with the new CC Pro Reporting KPIs to improve agent efficiency and service: Two new reports, Agent Performance and Tenant Performance, make it simple to spot trends and find areas for improvement.

Dispatching

[New] Stay on top of dispatch updates with the new Dispatch Activity Center, a one-stop panel for real-time job alerts and messages: This tool brings everything together—job updates, technician messages, and alerts—in one spot.

[New] Schedule multi-day Construction crew jobs with the new Crew Scheduling feature to save time and stay organized: Now, you can assign jobs to crews, set roles like Foreman or Apprentice, and see gaps or overlaps for the week.

[Coming soon] Track every non-job event update with the new Audit Trails feature to improve team coordination and payroll accuracy: Now, you can see a full history of edits, including names, times, and what exactly was updated.

Enterprise Hub

[New] Run SMS campaigns across multiple tenants from one place with the new Enterprise Hub SMS feature: This new unified capability enables contractors to manage campaigns across multiple tenants from a single location.

Field Mobile App

ServiceTitan's Field Mobile App is in Limited Release, now with additional updates: The new Field Mobile App improves technician workflows with a faster, more intuitive design built specifically for Android and iOS devices.

Forms and Media

[New] Organize and manage your job files better with the new Document Management feature: Now, you can use folders and track changes to make sure office and field teams stay in sync.

Job Planning and Management

[New] Streamline your work with Project, Job, and Task Templates for efficient project management: These templates save time by letting you reuse standardized details like business units, job types, and tasks across projects.

Inventory

[New] Transfer inventory between tenants in Enterprise Hub to streamline order fulfillment and improve stock management: Now, Warehouse Managers can request items from tenants within the same network using a built-in workflow.

[New] Experience the new and improved left navigation bar, now in Early Access: The new left navigation bar and integrated submenus allow for more content on the page.

Release 74.1

Core Products

Adaptive Capacity

[New] See why a job's arrival window is closed with the new Window Closed Notes in the Scheduling Availability Details Drawer, now generally available: This update shows the first reason why a window isn't available for booking, written in plain language.

[Improvement] Use the new Job Type Groups feature to organize reports and rules for better scheduling decisions: Now, you can group job types, like high-value services or maintenance, into categories you choose.

[Fix] Prevent scheduling mistakes by requiring Business Unit selection when using Get Adaptive Availability: Now, you must pick a Business Unit first to make sure the data reflects the right team.

Dispatching

[Improvement] Control the Messaging Panel view with the new Keep Side Panel Open option on the Weekly Dispatch Board: Now, your preferences are remembered to reduce clicks and streamline your workflow.

[Improvement] Send automatic arrival notifications to keep homeowners informed when a technician shows up: When a technician taps the Arrive button in the mobile app, a text or email goes out if notifications are enabled.

[Improvement] Search installed equipment details faster with the Installed Equipment in Global Search update: Now, typing a keyword like "Lennox" brings up matching installed equipment, with details like serial number or service date.

Supply Chain

[Improvement] Get notified right away when a vendor accepts or rejects your electronic purchase order: Now, you'll get an email alert as soon as your PO status changes, so you can act fast and keep things moving.

Telecom

[Improvement] See more accurate bookings on the Agent Scorecard with improved leadID tracking: Now, when booking jobs through the API, 3rd party vendors can add the current call.id to a job at creation.

Pro Products

Marketing Pro

[New] Launch SMS campaigns with Autopilot to drive more jobs and boost customer retention: Now, you get ready-to-use campaigns built for common business needs like tune-ups and estimate follow-ups.

[Improvement] Stay compliant with Yelp's policies by using the updated Yelp Functionality Removal feature: This change removes all Yelp reviews from reports and deletes Yelp data within 24 hours of being pulled.

  • Knowledge Base topic: coming soon

Early Access

Customer Portal

[Improvement] View all installed equipment and service history at a location with the new Equipment visibility tab: Now, everything installed at a location is visible, including service details.

[Improvement] Upgrade accounts without disruption using Migration Enablement: This feature keeps login data safe when moving from the legacy Customer Portal to the new Customer Portal.

Dispatching

[Improvement] Turn on new features faster with the New & Upcoming Features panel in Dispatch Board Settings: Now, you can try new tools when they're ready, making it simpler to manage dispatch changes across larger teams.

[Improvement] Start using the redesigned Non-Job Event experience to better schedule technician time and reduce errors: The updated Non-Job Event panel includes smarter defaults, time range editing, and multi-technician support.

Release 74.2

Core Products

Accounting

[Improvement] Add specific completed forms to summaries with the updated TI Invoice Summary drawer: Now, anyone with access can pick specific completed forms and see the number of forms selected.

[Improvement] Show taxes separately on AFP continuation sheets to meet Canadian invoicing rules and reduce manual steps: Now, the continuation sheet shows clear rows for Sub-Total, Tax, and Grand Total.

[Improvement] Enable Avalara API to include business unit ID in estimates for improved reporting: The Avalara API now records the business unit ID in the reporting location code during estimate calculations.

Adaptive Capacity

[New] View daily capacity insights faster with the new Capacity Reporting - Simple Mode: Now, you can use a streamlined report with an Open Time focus and a Scheduled Work focus to support quicker decisions each day.

[New] Use new Tag-Based Settings and Rules to better control capacity for high-priority or tagged jobs: Now you can trigger settings and rules using tags like 10+ years or Member to fine-tune when and how jobs get scheduled.

[New] Gain more control with new Adaptive Capacity Permissions, which limit who can change key capacity settings: Now you can decide who can view or edit settings and rules, and who can apply manual adjustments.

Enterprise Hub

[Improvement] Clean up old tenants with the new Tenant Removal and User Cleanup feature to keep your account organized: Now, you can remove unwanted tenants and automatically unassign connected users.

[Improvement] Change your template tenant instantly with the new self-service option in TitanExchange Settings: Now, you can switch to a new tenant right away—no back-and-forth, no delays.

Inventory

[Improvement] Invoice item consumption now takes place automatically, driving accurate inventory levels while reducing workload and tracking for the team: Now, invoice item locations update automatically once a Purchase Order or Transfer is received.

[Improvement] Streamline purchasing with the new Vendor Enhancements, letting you set multiple tax rates and branch accounts for each vendor: Each Business Unit can have its own default tax rate, applied automatically during purchases.

Early Access

Contact Center Pro

[New] Get deeper insights in the Agent Performance report to track Average Talk Time, Transfers, and hourly trends: Now, you can see call activity by hour, plus how often calls are transferred in or out.

[Improvement] Update team members faster with the new Bulk User Management: Now, you can update user queues, seats, devices, or voicemail assignments for a group, all in one go.

[Improvement] See campaign names right on the task card to quickly tailor your call response: The updated task card shows the campaign name right away and includes a cleaner layout with bigger call buttons.

[Improvement] Track and improve team performance with the new Internal Call Reporting feature in the Agent Performance Report: Now you can view two new KPIs—Total Internal Calls and Total Time Spent on Internal Calls.

[Improvement] Track agent time and status with the new User Status Reporting KPIs to improve staffing and coaching: Now you can see total time spent in statuses like Available or Break, plus a timeline showing every status change by time of day.

[Improvement] Set precise performance goals with updated reporting configurations to match your operational standards: Now, you can adjust Service Level Compliance and Abandon Threshold settings so reports reflect the same SLAs and call thresholds you use in daily operations.

Dispatching

[Improvement] Control what you see in Crew Scheduling with the new Show Weekends preference to streamline your view: Now, you can turn off weekend days in the Crew Scheduling view.

Release 74.3

Core Products

Adaptive Capacity

[Improvement] Exclude non-field technicians from capacity counts using the new Adaptive Capacity Exclusion setting: Now, you can mark non-working technicians so they don't throw off your schedule.

Dispatching

[Improvement] Navigate Dispatch features faster with new Sub-Navigation in the enhanced left navigation layout: Now, you can jump straight to the Daily and Weekly Dispatch Boards, Crew Scheduling, Map, and Routing.

Pricebook

[Improvement] Add full exception lists to Client Specific Pricing (CSP) with the new Add Exceptions from Another CSP Rule feature to save time and reduce errors: Now you can add an entire list from an existing CSP rule in just a few clicks.

[Improvement] Add automatic billing rules with the new Fees tab in Client Specific Pricing (CSP) to keep contracts accurate and on track: Now, you can set percentage or flat fees in a rate sheet and let the system handle it for every invoice or estimate.

ServiceTitan Academy

[New] Get more training power with the new Academy Integration, built to improve your learning experience, now generally available: The new Academy, powered by the upgraded learning platform, delivers a simplified training experience in both Academy and TitanAdvisor.

Supply Chain

[Improvement] Track vendor POs faster with the new Vendor Document Number field in Purchase Orders: Now, the PO header shows both the vendor's document number and ServiceTitan's PO info in one view.

  • Knowledge Base topic: coming soon

Early Access

Contact Center Pro

[Improvement] Take control of your call flow with updated User Status Management: You can now reset your phone status yourself if it ever gets stuck, without needing support.

[Improvement] Assign phone numbers during purchase, streamlining setup: Now, you can set up phone numbers and link them to workflows or a reserve pool during purchase.

[Improvement] Transfer calls with confidence using the new Warm Call Transfers feature to brief teammates before handing off: Now, you can speak privately with another agent first, then transfer the call after they're set.

[Improvement] Control how Second Chance Leads work with new settings in Contact Center Pro to match your workflow: Now, supervisors can set how long agents get for after-call work and decide when a lead is considered cold.

Dispatching

[Improvement] Streamline dispatching with Crew Scheduling updates to quickly spot conflict, sort crews, and customize setup: Sorting tools and clear conflict alerts now help you scan large crew lists and prioritize faster.

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