Overview
Audit Trail allows you to view the log of changes when creating, updating, or deleting user roles or permissions in ServiceTitan. Use the audit trail to review, verify, and authorize the changes.
Who uses this feature
Administrators
Applies to all business types
Feature configuration
Account configuration is required to use this feature. Please contact Technical Support for details.
View Audit Trail
To access the audit trail:
Go to the navigation bar and click Settings
.In the side panel, click Security > Audit Trails.
The Audit Trail screen lets you view the following information:
Date and Time: Date and time when the change to the record occurred
Record Name: The username of role name modified
Record Type: The employee, technician, or role
Action by: The user or system who modified the record
Action: The action description record
View Details: View more detailed audit logs on that specific record
View user Audit Trail details
To get a more detailed view of changes made to a specific record:
On the Audit Trail screen, find the record you want to view.
Click View Details for that record.
On the audit trail detailed view screen that opens, review the log of changes made to that record.
Click the Before or After fields to view the specific changes.
Use the search bar to search for the log of changes.
Filter and search for the user Audit Trail records
You can filter the user Audit Trail records using the filter dropdown found at the top of the table. You can filter the records by the date range, record type, action by, and action.
Click Clear to reset your filter selections.
Use the search bar to search for user audit trail records. You can search records by:
Name of the user
Role
Record type
Action description
Edit and rearrange table columns
Use the Edit Columns 
option to show or hide columns and rearrange the columns in the user Audit Trail table.
Use pagination to easily navigate large datasets by breaking them into smaller, manageable pages.
