ServiceTitan Fleet Pro is a fully-integrated, trade-specific fleet management platform created in cooperation with our telematics partner Azuga. Use Fleet Pro to manage an efficient fleet by surfacing data from vehicle telematics (GPS) and AI-assisted smart cameras throughout the ServiceTitan software. With Fleet Pro, you can manage your fleet across the entire fleet management lifecycle to save money, improve technician (driver) safety and maximize investment, all from the ServiceTitan Platform.
Setup
What you need to get started
To get started with Fleet Pro, request a demo by clicking Get Started on our Pro Products page, or reach out to your Customer Success Manager (CSM) or Pro Account Manager.
Install Fleet Pro Hardware
Fleet Pro works in conjunction with hardware installed in your vehicles. GPS devices provided by ServiceTitan are required to be installed in your vehicles, so please ensure that your hardware is installed before reviewing the Fleet Pro Onboarding articles.
Your Fleet Pro hardware should have been sent to you after Fleet Pro was enabled for your account. If you're missing any Fleet Pro hardware, please contact fleetprosupport@servicetitan.com.
Quick start guide
After you purchase Fleet Pro and it's configured for your account, sign in to ServiceTitan to get started.
Step 1: Create your drivers and vehicles
Go to the navigation bar and click Settings
.For every technician that you want to be a driver, go to People > Technicians and click Enable Fleet Pro Driver on their profile.
For every vehicle you want to add to your fleet, go to Inventory or Purchasing > Trucks & Warehouses and click Create Truck.
Step 2: Match hardware to your vehicles and drivers
After you've installed your hardware, you need to match them to your vehicles and drivers in ServiceTitan.
Go to the navigation bar and click Fleet Pro
.Click Vehicle Data and click the serial numbers under the Vehicle Name column.
Match your hardware by selecting vehicles, drivers, and cameras from their respective Assigned dropdowns.
When finished, click Save and repeat for all of your installed devices.
Step 3: Enable Fleet Pro Permissions for employees
Now that your drivers and vehicles are set up, you can now provide your office employees access to Fleet Pro with permissions. Office employees can use Fleet Pro to track drivers' locations and habits, re-assign vehicles when necessary, receive alerts, and more.
Go to the navigation bar and click Settings
.For every employee that you want to have access to Fleet Pro, go to People > Employees and enable the View Fleet Pro permission on their profile.
To make office employees eligible for email alerts and geofencing notifications, click Enable Fleet Pro Access from the Profile screen.
Now that you're ready to use Fleet Pro, see Overview of Fleet Pro sections, features, and functions.
Advanced setup
Use the Fleet Pro Onboarding Guide to master all the essential workflows for using Fleet Pro.
Part 1: Set up drivers and vehicles
Begin by configuring your drivers and vehicles
Part 2: Enable Fleet Pro Permissions for employees
Provide your office employees access to Fleet Pro with permissions. Office employees can use Fleet Pro to track drivers' locations and habits, re-assign vehicles when necessary, receive alerts, and more.
Part 3: Set up Speeding and Posted Speed Limit alerts
Alerts allow you to set up and track the different events that are taking place in your fleet. To start, we recommend immediately creating Driving Infraction alerts for Speeding and Posted Speed.
Key workflows
Live Map
The Live Map enables real-time vehicle and asset tracking, giving you the ability to monitor the precise location of your fleet's vehicles/assets and access a historical log of their activities.
Fleet Data
Fleet Data refers to the information from your installed devices that are collected and integrated into ServiceTitan. Use the various data subsections to review and edit your fleet's information.
Reports
Reports allow you to review driving infractions and vehicle diagnostics for your fleet.
Maintenance
Maintenance Reminders and Service Entries help you proactively manage the lifecycle of your fleet. Reminders can be viewed in ServiceTitan directly and be configured to be sent as email notifications. Service entries allow you to log, update, and categorize service records, improving your vehicle and asset maintenance tracking in Fleet Pro.
Alerts
Alerts enable you to establish rules for how you wish someone to operate your vehicles and then receive notifications when those rules are not followed.
Groups
Groups are a collection of vehicles/assets that help you organize your fleet. Save time by creating vehicle/asset groups and configure in bulk instead of configuring one vehicle/asset at a time.
Geofences
Geofences allow you to create unique and custom geographic boundaries within North America. Use geofences to create alerts to get notifications for whatever vehicle/asset activity happens in that area.
Manage Fleet Pro users
Fleet Pro utilizes both the employee and technician profiles in ServiceTitan to help you create and manage Fleet Pro users.
Troubleshooting and FAQ
FAQ
Check out the top frequently asked questions for Fleet Pro:
Why is a unit not showing in the driver score report for Fleet Pro?
Why are my Fleet Pro video requests stuck in Pending status?
For more, see Fleet Pro FAQ.