Overview
ServiceTitan Fleet is the fully-integrated, trade-specific fleet management capability available as an add-on with ServiceTitan Max. Built in cooperation with Azuga, Fleet Pro surfaces vehicle telematics (GPS) and AI-assisted smart camera data throughout the ServiceTitan platform so you can manage your fleet across its entire lifecycle — saving money, improving driver safety, and maximizing your vehicle investment.
This guide walks Fleet Managers and Admins through the end-to-end setup required to get Fleet Pro operational: setting up drivers, creating vehicle profiles, matching telematics hardware to vehicles, and configuring the alerts that keep your fleet running efficiently.
The drivers, vehicles, and alerts set up here become foundational data that supports other ServiceTitan capabilities — including Dispatch Pro routing decisions and Field Pro technician workflows.
Who uses this feature
Fleet Manager
Admin / Office Manager
Also relevant for dispatch managers and dispatchers who will use Fleet Pro day-to-day
Feature configuration
Applies to all business types and all trades.
Before you begin
Complete these prerequisites before working through this guide:
Fleet is enabled on your account. Your Pro Account Manager orders your hardware and it is then shipped to you. Once received, Azuga provisions the hardware to connect with your account. If you're missing any Fleet Pro hardware, contact fleetprosupport@servicetitan.com.
Telematics hardware is installed in your vehicles. GPS trackers are required for the Live Map, Alerts, Driver Scores, and most other Fleet Pro features. Install your hardware before completing the steps in this guide. For installation instructions, see Install Fleet Pro Hardware in the Fleet Pro Home article.
Technicians exist in ServiceTitan. Drivers in Fleet are technicians in ServiceTitan who have been enabled as Fleet Pro drivers. If you haven't created your technician profiles yet, you'll do that as part of Step 1.
Serial numbers are recorded. When your hardware was installed, the serial number printed on each device should have been written down alongside the truck the device was installed in. You'll need this list in Step 3 to match hardware to the correct vehicles.
Tip: Fleet generates valuable data from the moment hardware comes online — but that data is only useful if drivers, vehicles, and editable fields are filled in. Prioritize completing all four steps in this guide before relying on alerts or reports.
Step 1: Set up drivers
In Fleet Pro, drivers are technicians who have been assigned vehicles. Setting up drivers ensures your technicians appear in the Assigned Driver dropdown when you match hardware to vehicles in Step 3.
You can either enable an existing technician as a Fleet Pro driver or create a new technician profile from scratch.
Enable an existing technician as a Fleet Pro driver
In the navigation bar, click Settings.
In the side panel, go to People > Technicians.
For the technician you want to assign as a driver, click Edit.
On the Profile screen, click Enable Fleet Pro Driver.
Click Save Changes.
Repeat steps 1–5 for each technician you want to assign as a driver.
Create a new driver or technician profile
If a driver doesn't yet exist in ServiceTitan, create the technician profile first:
In the navigation bar, click Settings.
In the side panel, go to People > Technicians. The Technicians screen opens.
Click Add. The Add Technician screen opens.
Enter the technician's basic profile information:
Technician Name — Name used across ServiceTitan and in customer communications.
Company Position — Used to customize notifications and training programs. Select as many positions as reflect the technician's duties.
Technician Type — Select either Managed Technician or Non-managed Technician. Managed technicians receive credit for sales and work performed, and will be billed. Non-managed technicians are not billed but do not have full mobile access.
Role — Sets the technician's default permissions.
Skills (optional) — Helps assign technicians by job type.
Photo (optional) — Max size 16 MB.
Color (optional) — A tag color to help identify the technician.
Biography (optional) — Shown in customer communications.
Enter contact information:
Mobile Phone — Unique to this profile. Used for verification and communications.
Email — Unique to this profile. Used for dispatch notifications and report delivery.
Note: A technician profile must include a unique mobile phone number or email address. You can't save a newly added technician profile without contact information.
Enter ServiceTitan Field Mobile App access details:
Enable Mobile Access (optional) — Enabled by default.
Upcoming Appointment Visibility — How many scheduled appointments the technician can view in ServiceTitan Mobile.
Appointment History Visibility — How far back the technician can view completed jobs.
New Account Status — Choose Create an account later, Send invitation via email, or Create username and password.
Enter Dispatching information:
Team, Main Zone, All Zones, and Memo (all optional). Zones are used to dispatch technicians with Maps 2.0.
Enter revenue and cost information:
Daily Revenue Goal (optional) — Used by the Technician Performance report template.
Burden Rate (optional) — Hourly cost of the technician.
Enter truck inventory details:
Truck — The truck the technician is assigned to. Used for inventory and replenishment tracking.
Enter the technician's home address (optional) — Can be used for purchase order delivery.
Turn on the Enabled toggle to create a Fleet Pro account for this driver or technician.
Click Save Changes.
Note: The Payroll and Permissions tabs are optional. You can manage payroll settings and permissions later.
Tip: Fill in every editable data field for drivers as soon as possible. Driver Data is the foundation for reports, alerts, and driver scores — incomplete data downstream causes incomplete insights.
Step 2: Set up vehicle profiles
Every vehicle in your fleet must be created as a truck in ServiceTitan. Doing so ensures the vehicle appears in the Assigned Vehicle dropdown when you match hardware in Step 3.
In Fleet Pro, "vehicle profile" refers to the combination of the truck record you create in Settings plus the editable Vehicle Data fields you fill in once the truck is paired with a GPS device.
Create a truck for each vehicle
In the navigation bar, click Settings.
In the side menu, select Inventory or Purchasing > Trucks & Warehouses.
On the Trucks tab, click Create Truck.
In the Create a New Truck form, enter the information about the truck.
Click Save.
Repeat steps 1–5 for each vehicle in your fleet.
Step 3: Configure your telematics hardware (Azuga) and match it to vehicles
Azuga is Fleet Pro's built-in hardware and telematics provider. Because Azuga is fully integrated with ServiceTitan as part of Fleet Pro, there is no separate "telematics provider" you need to select or configure — the integration is enabled when your Fleet Pro account is set up.
What you do need to do is match each piece of installed hardware to the correct truck and driver so the data flowing from the device is associated with the right vehicle in ServiceTitan.
Note: Fleet supports multiple device types: Plug-and-Play GPS Trackers (OBD-II and Hardwired), Smart View cameras (StandardCam, AI SafetyCam, SafetyCam Plus), and Asset Trackers (long-life and rechargeable). The hardware match workflow below applies once any of these devices is installed.
Match GPS trackers and cameras to vehicles and drivers
In the navigation bar, click Fleet Pro.
Go to the Vehicle Data screen. The Vehicle Name column will show a list of 10-digit numbers — these are the serial numbers of your installed devices.
Click one of the serial numbers under the Vehicle Name column.
Note: Reference your installation notes here to confirm which device was installed in which vehicle.
On the Vehicle Details screen, click the Assigned Vehicle dropdown. This pairs the device data with the truck you've specified.
Note: Trucks in this list are pulled from Settings > Trucks & Warehouses. If you don't see the truck you need, add it there first.
Click the Assigned Driver dropdown and assign a driver to the vehicle.
If a camera was installed, click the Assigned Camera dropdown and assign a camera. Cameras are listed by serial number.
Review and fill out every editable field in the Vehicle Data section. These details are necessary to use alerts and events in Fleet Pro.
Click Save. The vehicle status transitions to Active.
Repeat steps 1–8 for the rest of your installed devices.
Match asset trackers to assets
If you installed Asset Trackers in non-vehicle assets:
In the navigation bar, click Fleet Pro.
Go to the Asset Data screen. The GPS Device Serial # column shows the serial numbers of your installed asset trackers.
Click one of the serial numbers under the Asset Name column.
On the Asset Details screen, click Asset Name to assign a name to the asset. This name appears on the Live Map.
Click Save.
Repeat steps 1–5 for the rest of your installed asset trackers.
Caution: You can't proceed with setting up the rest of Fleet until you have at least one device in Fleet Data > Vehicle Data or Asset Data. Complete this matching step before moving on to alerts.
Step 4: Set up maintenance reminders
The Maintenance Reminder section in Fleet lets you create and manage vehicle maintenance schedules. This helps you proactively manage the lifecycle of your fleet — preventing breakdowns, extending vehicle life, and keeping technicians on the road instead of in the shop. Reminders can be viewed in ServiceTitan directly and configured to send as email notifications.
Note: Maintenance reminder notifications can only be sent instantly over email. Email is currently the only notification method available.
Create a maintenance reminder
In the navigation bar, click Fleet Pro.
In the side menu, click Reminders.
On the Maintenance Reminders screen, click Create Reminder.
Select a vehicle from the Vehicle dropdown.
Note: If you select a vehicle with an existing reminder, the existing reminder appears so you can edit it.
Select a Service Type from the dropdown. You can choose a prebuilt service type or click Add Custom to create a new one.
Note: Custom service types are assigned to your vehicle and added to the list for future use. They can't be deleted from the service type list.
Choose the Last Service Date for the service type. This is the base reading used to calculate when the next reminder triggers — it's crucial for all interval types.
Edit each interval for the reminder. The reminder is sent based on whichever variable hits first:
Mileage Interval — Sent after the vehicle travels the selected number of miles.
Engine Run Time Interval — Sent after the vehicle's engine runs the selected number of hours.
Time Interval — Sent after the selected number of days, months, or years.
To add another service type to the same reminder, click Add Service Type and repeat steps 5–7. To delete a service type, click Delete.
Select Send reminder notification by email, then:
Select Recipients from the dropdown.
Select Send alert to assigned driver if you want them to also receive the alert.
(Optional) Add Additional email recipients — service managers, fleet coordinators, or other outside contacts.
Under Reminder Schedule, set how far in advance the reminder is sent by editing these intervals:
Miles — How many miles before the next service interval to notify.
Hours — How many engine hours before the next service interval to notify.
Days — How many days before the next service interval to notify.
Click Save.
View your maintenance reminders
To view all maintenance reminders, go to Fleet Pro > Reminders. The Maintenance Reminders table includes columns for Vehicle Name, Group, Status, Scheduled Due Date, Service Type, Recipients, Notifications, Notification Methods, and Settings.
Status values include:
Upcoming — A reminder more than 30 days away.
Due soon — A reminder due within the next 30 days.
Overdue — A reminder that is overdue for service.
Tip: Click Edit Columns to add or remove columns from the table. To export reminders, select reminders by checkbox and click Actions > Export to Excel or Export to CSV.
Step 5: Set up vehicle utilization and driver behavior alerts
Fleet Pro alerts are how you turn raw telematics data into actionable signals. Alerts establish rules for how you want your vehicles operated, and notify you when those rules aren't followed.
Vehicle utilization and driver behavior are monitored through a combination of Driving Infraction alerts (which surface how vehicles are being used) and Driver Scores (which rank technicians based on overall driving behavior).
Create a Fleet Pro alert
In the navigation bar, click Fleet Pro.
Go to Settings > Alerts and click Create Alert. The Create Alert screen opens.
Step 1: Alert Details — Configure the basic information:
Select an Alert Type from the dropdown. Depending on the type, the Alert Triggers section will display fields specific to that alert.
Enter a unique, brief, descriptive Alert Name.
Select an alert Status (Active is selected automatically).
Enter Alert Triggers information as required for the alert type.
Select a vehicle or group to monitor.
Click Next.
Step 2: Schedule — Set the time range within which the alert can trigger. Choose 24 hours a day / 7 days a week, or select Custom Hours to specify days and time ranges. Click Plus to add additional time ranges. Click Next.
Step 3: Notification Settings — Specify how alerts are sent and to whom:
Select Email as the notification method.
(Optional) Enter an Additional Email message that appears in the email body.
Select Recipients from the dropdown.
Select Send alert to assigned driver if appropriate.
(Optional) Add External Recipients — outside contacts, managers, or coordinators.
Click Next.
Step 4: Review — Review your alert configuration and click Create.
Alert types for vehicle utilization
These Driving Infraction alert types focus on how vehicles are being used (or misused):
Alert type | What it monitors | Trigger fields |
|---|---|---|
Idling | Vehicles left running while stationary | Idle Time, Device Buzzer, Idling Alert Preferences |
Stop Time | How long a vehicle is stopped during a job or route | Stop Time |
Unauthorized Usage | Vehicle ignition activity outside of authorized hours | Triggers when the ignition is on during the specified timeframe |
Alert types for driver behavior
These Driving Infraction alert types focus on driving habits that affect safety, fuel costs, and vehicle wear:
Alert type | What it monitors | Trigger fields |
|---|---|---|
Braking | Hard braking events | Device Buzzer, Braking Type |
Cornering | Aggressive cornering | None |
Posted Speed Limit | Driving over the posted speed limit | Duration, Trigger threshold |
Speeding | Driving over a custom speed threshold | Speed Threshold, Device Buzzer |
Sudden Acceleration | Rapid acceleration events | Device Buzzer |
Vehicle diagnostic alerts
In addition to driving behavior, Fleet Pro can alert you when vehicles need mechanical attention. These complement Maintenance Reminders by surfacing real-time issues:
Alert type | What it monitors |
|---|---|
Check Engine Light | OBD check engine codes |
Device Plugged In / Unplugged | GPS device status |
Ignition | Ignition condition |
Low Battery | Vehicle battery level |
Low Fuel | Fuel level below threshold |
Not Tracking | Device not reporting location |
SafetyCam Button Pressed | Driver-initiated camera event |
SafetyCam Connectivity Status | Camera connection issues |
VIN Change | Vehicle identification change |
Understand Driver Scores
Driver Scores are points assigned to technicians based on their driving behavior. These scores identify the best-performing — and highest-risk — drivers in your organization. Scores are generated from events like hard braking, speeding, hard acceleration, and idling.
The core events measured for the technician scorecard are:
Hard Braking — 50% weight. Most indicative of potential accident behavior.
Speeding — 30% weight. Combines exceeding the speeding cap and the posted speed limit.
Sudden Acceleration — 20% weight. Pressing hard on the gas as the light turns green.
Other factors include the amount of miles driven, weather during the time period, time of day, duration of the event, and severity of the event.
For score interpretation:
75 and higher — Safe.
74–65 — Concerning.
65 and below — Risky.
Tip: Driver Scores work best when paired with active alerts. Alerts give you real-time visibility into incidents; Driver Scores give you the rollup view for coaching conversations and performance management.
How Fleet Pro works with the rest of ServiceTitan Max
Fleet Pro doesn't operate in isolation — the drivers, vehicles, and alerts you've configured become a shared data layer that supports other capabilities across ServiceTitan Max. The integrations below are conceptual workflow context.
With Dispatch
Vehicle locations from Fleet Pro feed into ServiceTitan's dispatch experience. Real-time GPS data is available to inform routing decisions and helps your dispatch team understand where each technician actually is — not just where they were scheduled to be.
With Contact Center
Accurate vehicle location data is the foundation of accurate customer communications. When a CSR using Contact Center needs to give a customer an ETA update, the Fleet Pro Live Map data is the source of truth for where the technician actually is.
With Field
Drivers configured in Fleet Pro are the same technicians who use Field in the field. The technician profile you set up in Step 1 is shared across both products.
GPS Timekeeping Integration
Fleet Pro includes a GPS Timekeeping Integration that uses vehicle location data to support technician time tracking. For setup details, see Set up GPS Timekeeping Integration in the Fleet Pro Home article.