Release ST-75
Core Products
Adaptive Capacity
[New] View daily capacity insights faster with the new Capacity Reporting - Simple Mode: This mode helps you check job bookability and scheduled work hours without digging through complex data. Before, you had to navigate a dense, configurable report just to see if you were overbooked or had openings. Now, you can use a streamlined report with an Open Time focus and a Scheduled Work focus to support quicker decisions each day. See the following for more:
Knowledge Base topic: Use Simple Mode in Adaptive Capacity Reporting to plan your week
[Improvement] Filter available time slots faster with the new Day of Week filter in Get Adaptive Availability: This helps you match appointments to the times customers prefer, right when you're booking them. Before, there wasn't a way to narrow down scheduling by weekday, which slowed things down. Now, you can quickly scan for open slots by day, making scheduling smoother. See the following for more:
Knowledge Base topic: Use Get Adaptive Availability to book and reschedule jobs with Adaptive Capacity
Atlas
[New] Work Smarter, Not Harder, with Atlas: Atlas, powered by Titan Intelligence (TI), is your new AI sidekick, built to be your team's ultimate power user. It helps you find answers faster, automate repetitive work, and keep everyone moving quickly and focused so your business can grow.
[Improvement] Get answers faster with Atlas in Support, the in-product chatbot that guides you through ServiceTitan: Atlas now lives in the Help Center under the Get Help button and supports you right inside ServiceTitan. It answers questions, walks you through features, and helps resolve issues on the spot. This lets you resolve issues quickly without leaving ServiceTitan. See the following for more:
Knowledge Base topic: Use the Help Center
Dispatching
[New] Streamline your job management with the new Dispatch Activity Center, now fully available for everyone: Before, you had to juggle alerts and messages from different places. Now, you can view all updates, messages, and job notifications in one clean panel right on the Dispatch Board. You can filter by team, job type, or business unit, and even jump straight into the job or chat thread with one click. Choose your panel size and keep track of what's read or unread to stay focused on what matters most. See the following for more:
Knowledge Base topic: Use the Daily Dispatch Board
[New] Schedule multi-day Construction crew jobs with the new Crew Scheduling feature, now generally available: Before, there wasn't a built-in way to assign crews or plan several job days at once. Now, you can group jobs under one crew, assign roles like Foreman or Apprentice, and view gaps or overlaps for the week. This helps everyone stay on track during longer construction projects. See the following for more:
Knowledge Base topic: Use Crew Scheduling
[Improvement] Separate skill permissions with the updated 'Edit skills' employee setting to manage job-level changes more precisely: Before, one permission controlled both general and job-specific skill edits, which caused confusion. Now, permissions are split so you can let team members update skills only during dispatching without giving them broader edit rights. This change keeps role responsibilities clear while improving control over job assignments. See the following for more:
Knowledge Base topic: Set permissions for an employee or technician role
Memberships
[Improvement] Work faster on recurring jobs with the updated Recurring Service Events - Follow Up screen: You can now sort and filter recurring jobs by business unit, membership status, and more. Before, it was hard to filter by customer or do bulk actions. Now, you can multi-select filters, choose which columns to see, and organize the table how you want. See the following for more:
Knowledge Base topic: Manage recurring service events
Search
[Improvement] Search faster across jobs, customers, and locations using the new Searchable Tags feature in Global Search: Before, you couldn't look up Tags directly—you had to click into each record manually. Now, you can type in a Tag keyword and pull up related jobs, locations, or customers in one step. This update helps you find what you need faster, especially when tracking things like VIP clients or warranty jobs. See the following for more:
Knowledge Base topic: Use search in ServiceTitan
Service Agreements
[Improvement] Attach Service Agreement Visits to jobs so you can keep records accurate and avoid duplicate bookings: Before, you could only create new jobs for these visits, which often caused confusion and extra work. Now, during call booking or from the job screen, you can link a visit directly to the right job. This update helps you manage agreements smoothly and ensures invoices and history stay in sync. See the following for more:
Knowledge Base topic: Attach Service Agreement Visit to Job from Call Booking and Bookings
Early Access
Call Booking
[New] Start answering and booking jobs faster with the new AI Voice Agents for Basic and Phones Pro: Our new AI Voice Agent lets you handle overflow calls, after-hours calls, and emergencies without needing extra staff. Before, you had to rely on third-party services when your team was unavailable or phones were down. Now, ServiceTitan's built-in AI Voice Agent can recognize callers, create or find records, and book jobs using Adaptive Capacity. To purchase AI Voice Agent, access the online checkout page from:
Basic Phones: Settings > Emergency Fallback
Phones Pro: Settings > Account Setup
Note: Only authorized representatives are able to complete the checkout.
See the following for more:
Knowledge Base topics:
Contact Center Pro
[New] Get notified faster with the new Email Notifications for Voicemail feature, so no message gets missed: Before, you had to check if a new voicemail had come in manually, even after hours. Now, email alerts go out when a voicemail comes in, showing caller info and unread message count. This helps ensure no call goes missed. See the following for more:
Knowledge Base topic: Configure voicemail settings in Contact Center Pro
[Improvement] Route calls faster with the new Skip Rollover Timer setting to help manage sudden agent unavailability: Previously, calls would wait in the queue even if no one was available, causing delays and frustration. Now, calls go straight to rollover if all agents are offline, on break, or marked unavailable, but not if they're on another call. This helps keep operations running when agents are sick, in meetings, or facing tech issues. See the following for more:
Knowledge Base topic: Set up queues in Contact Center Pro
Dispatching
[Improvement] Added Redesigned Dispatch Board experience to the New & Upcoming Features screen: The Redesigned Dispatch Board delivers faster performance, clearer layouts, and smarter workflows built for the way you dispatch today. Available now in Early Access, it's your chance to experience the future of dispatching before it goes live. Find it now in the New & Upcoming Features screen. See the following for more:
Knowledge Base topic: Use the enhanced Daily Dispatch Board
Equipment
[New] Track and convert more revenue opportunities with the new Equipment Findings and Pull-Through Work feature: This feature turns technician observations into structured "Findings" linked to equipment and service agreements. Before, notes were scattered and not tied to jobs or reports, leading to missed follow-ups. Now, you can view Findings in dashboards, convert them into jobs or estimates, and see performance reports. Managers and executives can track profitability and equipment health with scheduled reports. This feature is currently in Private Preview and has limited availability. If you're interested in joining the Private Preview, please fill out this form. See the following for more:
Knowledge Base topics:
Office workflows:
Field Mobile App technician workflows:
Forms and Media
[New] Access powerful new tools with Document MarkUps/Annotations to mark, measure, and compare project documents: Before, office and Field Mobile App teams couldn't add notes or highlights directly to shared files, which slowed project communication. Now, both office and Field Mobile App users can add markups, highlight changes, and measure right on documents using Apryse Web SDK. This helps keep everyone aligned during all project stages—from bidding to build-out. This feature is currently in Private Preview and has limited availability. If you're interested in joining the Private Preview, please fill out this form. See the following for more:
Knowledge Base topics:
Office workflow: Use annotation tools in documents
Field Mobile App technician workflow: Manage project-related documents and media in the ServiceTitan Field Mobile App
Job Planning and Management
[Improvement] Speed up your scheduling with the new Bulk Schedule/Reschedule Appointments feature: You can now create and update multiple job appointments all at once—ideal for long construction projects. Before, you had to adjust each appointment one-by-one when plans changed due to delays. This new feature helps you shift whole schedules in less time, whether it's a few days or a few weeks. If you're interested in joining the Early Access, please contact your customer success manager (CSM). See the following for more:
Knowledge Base topic: Schedule and reschedule appointments in bulk
Scheduling Pro
[New] Boost your revenue with Smart Dispatch Fee, which uses AI to set fees based on real-time conditions, now generally available: Before, dispatch fees stayed the same no matter the season, time of day, or job location. Now, Smart Dispatch Fee looks at factors, like time of day and day of week to suggest the right price. This helps you win more jobs, improve conversion, and offer fair, tailored pricing. If you're interested in joining the waitlist for the Early Access, please fill out this form. See the following for more:
Knowledge Base topic: Scheduling Pro Onboarding Part 2: Set up advanced settings
Release ST-75.1
Core Products
Adaptive Capacity
[Improvement] Update job durations in Get Adaptive Availability to improve scheduling accuracy and book the right time window: CSRs used to rely only on default job times, which didn't always reflect the real job length. Now, they can adjust job durations right in the availability screen, and get instant updated scheduling options. This helps match technician time to the job more accurately, leading to smoother booking and better customer experience. See the following for more:
Knowledge base topic: Book a job using Get Adaptive Availability
Customer Relationship Management
[Improvement] Show Job Summary instead of Invoice Summary on Customers/Locations Records: Previously, you saw Invoice Summary, not Job Summary, in Jobs tables on Customer and Location Records if it was available. Now, you can choose to always show the job summary with a new setting. This gives you a quick, job-focused history for faster customer and location reviews. See the following for more:
[Improvement] Enable Statement and Invoice notification preferences to send invoices and statements to different contacts: Previously only one setting controlled both who received both invoices and statements. Now, you can designate a contact to receive only invoices or only statements if you so choose. See the following for more:
Dispatching
[Improvement] Control Arrival Notifications by Job Type or Business Unit: Before, Arrival Notifications didn't offer the same edit options as other alerts. Now, you can set exclusions to skip certain job types or business units when sending notifications. This gives you granular control that matches other notification settings across Dispatch. See the following for more:
[Improvement] Manage Non-Job Events Faster with a redesigned experience: Before, creating non-job events (NJE) was inflexible and missing recurrence and integrations. The redesign adds a full NJE panel, recurrence controls, bulk tech assignment, timesheet codes, and address verification. You gain clearer schedule visibility and more accurate data for capacity planning and timekeeping. See the following for more:
Job Planning and Management
[New] Speed up booking by copying summary and attachments from estimates to booked jobs, saving time and rework: Before, you copied summaries and files by hand when creating jobs from sold estimates. Now, you can turn on a setting so jobs booked from location or job estimates inherit summaries and attachments automatically. Attachments skip project estimates, while summaries carry over from all estimate types for consistent records. See the following for more:
Pro Products
Dispatch Pro
[Improvement] Choose Sold Vs Created Leads Setting for Dispatch Pro to measure technician conversion your way: The Job Value Predictor (JVP) now offers more flexibility in how technicians are ranked. Previously, rankings were based solely on sold leads, which underrepresented customers with longer sales cycles. Now, you can choose whether to rank by sold leads or created leads to measure this. This enhancement helps roofing and exterior trades-and any other customer with long sales cycles get accurate short-term or long-term credit, so your rankings better reflect your business goals and reporting needs. See the following for more:
Scheduling Pro
[New] Let customers book recurring services themselves with Scheduling Pro: Instead of calling each customer to confirm future appointments, you can now direct them to book recurring services online. Before, many teams had to manage this manually, which took up valuable time. Now, your team can stay focused while customers pick the times that work best for them. See the following for more:
[New] Give members special scheduling perks with the new Member Flow on Scheduling Pro: This feature lets members see exclusive dispatch fees and appointment windows once they enter their info online. Before, you saw the same fees and time slots—whether you were members or not. Now, you can customize pricing and time availability so members get the premium experience you want to offer. See the following for more:
[New] View and customize Scheduling Pro reports in one place with the new Enterprise Hub and Individual Employee Reporting: These reports give you full visibility into Scheduling Pro data—either across all your brands or one at a time. Before, you had to log into each account or download raw files to get the full picture. Now, Enterprise Hub reporting lets you build one report that shows ROI, session, and conversion data across multiple brands, while Individual employee reporting lets you select just the fields you want—right from the Reports screen. See the following for more:
Release ST-75.2
Core Products
Adaptive Capacity
[Fix] Access Availability Details flyout for unavailable time slots: Previously, the process to select unavailable slots in the All Available view to inspect why they were blocked was unintuitive. Now, you can select an unavailable slot and open the flyout to review constraints and next actions. This helps you decide the best next steps faster when scheduling or troubleshooting availability. See the following for more:
Knowledge base topic: Use Get Adaptive Availability to book and reschedule jobs with Adaptive Capacity
Customer Relationship Management
[Improvement] New National Account checkbox on customer records so you can flag high-value customers for special workflows: Before, you had to use custom fields to label national accounts. Now, you can use a new checkbox to flag when a record is a national account, allowing you to quickly recognize these customer accounts. These can also be viewed when using GET/PATCH/POST customer API endpoints. See the following for more:
Knowledge base topic: Customer and Location Records overview
Job Planning and Management
[New] Speed up planning with Bulk Schedule/Reschedule Appointments to book and adjust jobs quickly: Before, you had to create or edit appointments one at a time. Now, you can bulk create and bulk edit appointments on a job. You get faster scheduling and fewer clicks when planning and adjusting jobs. See the following for more:
Knowledge base topic: Schedule and reschedule appointments in bulk
Navigation
[Improvement] Jump right into your work with smarter left-menu actions: Before, clicking a menu item always opened a sub-menu, even if you just wanted to visit that page. Now, clicking the menu name takes you directly to that page, and the drop-down icon opens sub-menus only. The nav also now starts expanded by default and remembers if you collapse or expand it. This update helps you move around more smoothly and saves time each day. See the following for more:
Knowledge base topic: Browse ServiceTitan with the enhanced navigation layout
Roofing
[Improvement] Get accurate roof measurements faster with the new Map View for GAF and EV Ordering: Before, you could only submit measurement requests using fixed addresses. This did not work well for large or multi-building sites. Now, you can drop pins directly on structures in ServiceTitan's map, including multiple buildings on one property. This feature also improves accuracy for single-building measurements by letting you place the pin exactly on the structure. You'll receive more precise reports from GAF or EagleView and reduce errors or rework when planning jobs. See the following for more:
[Improvement] Build smarter estimate templates with the expanded Spec-Based Estimate Templates formula engine for Checkbox fields and logic functions: Before, you could only use number fields, single-select dropdowns, or radio buttons, which meant creating extra fields and long IF statements for multiple options. Now, with new logic and support for checkbox fields, you can keep templates clean and easier to manage. This cuts down setup time and helps keep estimates consistent across more jobs. See the following for more:
Early Access
Contact Center Pro
[New] Stay on top of call center performance with the new Live Call Center Monitoring Dashboard: This feature gives supervisors one dashboard with real-time stats like wait times, abandon rates, and agent status. Before, you had to check each queue separately, which slowed down decision-making. Now, you can quickly spot problems and manage agents to keep calls moving smoothly. See the following for more:
Knowledge Base topic: