Overview
Dispatched technicians with GPS-enabled devices are automatically marked as Arrived in ServiceTitan when they're within 125 meters of a job's service location. This helps to ensure accurate timesheets, dispatcher workflows, and customer communications.
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Who uses this feature
Administrators
Applies to all business types
Feature configuration
The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see System requirements and mobile app information.
If you're using the Field Mobile App and need support, please contact Technical Support (through the office) or reach out directly to support@servicetitan.com.
Account configuration is required to use this feature. Please contact Technical Support for details.
Things to know
The service location address must be validated by the office in the customer's record for auto-arrive to work with Arrive by GPS. If the address can't be validated, the office will need to manually enter the longitude and latitude coordinates.
GPS is accurate within 3-10 meters. If GPS is unavailable, cellular triangulation is used which is accurate within 500 meters, or about 1/3 of a mile.
If GPS is not working properly, technicians can manually arrive themselves by tapping Arrive in the Field Mobile App.
Enable a GPS device
After your account is configured for Arrive by GPS, complete the following:
Enable native GPS access for the ServiceTitan Field Mobile App: This allows the Global Positioning System (GPS) on the mobile device it's installed on to track a technician's location.
Add specific GPS providers: You only need to do this if a technician uses a separate GPS device, like TomTom, Fleetmatics, or another GPS provider.
After this, Arrive by GPS is enabled by default. Now, when a dispatched technician is within 125 meters of the job service location, they'll be automatically marked as Arrived in ServiceTitan and the Field Mobile App.
Disable Arrive by GPS
To disable Arrive by GPS for a technician, remove their device from the GPS provider list in ServiceTitan.
Note: Removing a GPS device disables all GPS features in ServiceTitan, including real-time technician tracking.
Go to the top toolbar and click Settings
.In the side panel, go to Integrations > GPS.
Click Edit next to the GPS provider used by the technician.
Click the Devices tab.
Locate the technician then click Delete.
When finished, click Save.