Overview
Automatic Timekeeping tracks technician activity automatically in the Field Mobile App. When technicians tap Dispatch and Arrive, Automatic Timekeeping creates timesheet entries for them. When technicians choose a Close Out option, the timesheet ends.
To get started with Automatic Timekeeping, turn it on in your ServiceTitan Settings.
Who uses this feature
Administrators
Applies to all business types
Feature configuration
The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see System requirements and mobile app information.
If you're using the Field Mobile App and need support, please contact Technical Support (through the office) or reach out directly to support@servicetitan.com.
Account configuration is required to use Automatic Timekeeping. Please contact your Customer Success Manager (CSM) for details.
Things to know
Flexible Timekeeping is required to use Automatic Timekeeping.
An owner-level role is required to turn on automatic timekeeping in ServiceTitan Settings.
Turn on Automatic Timekeeping
To connect technicians to Automatic Timekeeping:
Go to the top toolbar and click Settings
.In the side panel, go to People > Payroll.
On the Payroll Settings screen that opens, go to the Advanced Settings section and click Edit next to Timesheet Connection.
On the Timesheet Connection screen that opens, select Automatically Create Timesheets.
When finished, click Save.