Review the new features and improvements coming soon in ServiceTitan’s 21.0 Field Mobile App Release.
This release rolls out in phases. Improvements will appear first, followed by new features, over a two-week period. You may not see all changes at once.
To check your release version, open the Field Mobile App and go to Menu
> About
. For steps on how to manually update your release version, see Update the Field Mobile App.
Tip: If the video doesn't play in full screen, tap More
then Fit Screen
.
New
Run mixed timekeeping modes in the Field Mobile App with Simple Timekeeping: A new Simple timekeeping mode is available in the Field Mobile App. Technicians see a streamlined Clock In, Clock Out, and Meal Break flow. Different timekeeping modes can run side by side in your business unit. For more, see the detailed release note and step-by-step knowledge base article.
Track inventory consumption for Transfer to Jobs in the Field Mobile App: Technicians and foremen can now record Transfer to Jobs material usage directly in the Field Mobile App as work progresses. A new Consumption tab in the Job screen supports partial or full consumption, serialized item handling, and a consumption history. For more, see the detailed release note and step-by-step knowledge base article.
Improvements
Select account details for ACH and check payments in the Field Mobile App: Two new fields appear on the ACH and MRDC payment screens for businesses that process check payments through Adyen. Select Account Type and Account Holder Type to complete the payment. For more, see the detailed release note and step-by-step knowledge base articles:
Reduce missed clock-outs and payroll corrections with timekeeping reliability improvements: The Field Mobile App now sends a push notification when you are automatically clocked out. A blocking acknowledgment screen appears the next time you open the app. Offline clock-in and clock-out actions now retry automatically. For more, see the detailed release note and step-by-step knowledge base articles:
Manage non-job events directly from the timesheet with Continuous Timekeeping in the Field Mobile App: Non-job events now appear directly in the Continuous Timekeeping timesheet. Technicians with the proper permissions can start scheduled events early, create new ones on the fly, and edit details in progress. Completed events show accurate times on the timesheet. For more, see the detailed release note and step-by-step knowledge base article.
Track non-job events accurately with Manual Timekeeping in the Field Mobile App: Scheduled non-job events now appear on the dashboard and schedule view in Manual Timekeeping. Events auto-record on the server and auto-end when a new entry starts. Create and start non-job events directly from the Time tab. For more, see the detailed release note and step-by-step knowledge base article.
Control form access until dispatch with new Edit Current Job Forms After Dispatch permission: With this improvement, current job forms can open only after you are dispatched to a job. Before dispatch, the Forms tab shows your previous forms and a short message. After you are dispatched, all current job forms appear right away to fill out. For more, see the detailed release note and step-by-step knowledge base article.
See the Field Mobile App tab on the Enhancements & Bug Fix Log to review any recent bug fixes or maintenance updates for the Field Mobile App.