Coming soon to Field Mobile App Release 21.0
This release rolls out in phases. Improvements will appear first, followed by new features, over a two-week period. You may not see all changes at once.
To check your release version, open the Field Mobile App and go to Menu
> About
. For steps on how to manually update your release version, see Update the Field Mobile App.
Overview
Use Simple Timekeeping to clock in, take meal breaks, and clock out for the day with a single tap from the Time screen in the Field Mobile App. There's no activity list and no Dispatch > Arrive logic—just Clock In, Meal Break, and Clock Out. This option is a good fit for technicians who don't need to log different timesheet activities such as Driving, Working, or custom activities.
Who uses this feature
Technicians
Primarily benefits Residential Service and Replacement business types and Commercial Service and Replacement business types
Applies to all trades
Feature configuration
The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see System requirements and mobile app information.
If you're using the Field Mobile App and need support, please contact Technical Support (through the office) or reach out directly to support@servicetitan.com.
Account configuration and office setup are required to use this feature. Please contact your office for details.
The Allow Clock In/Clock Out permission is required to use this feature. Please contact your office for details.
Things to know
Simple Timekeeping is one of four ways to track time with Flexible Timekeeping in the Field Mobile App. For more, see Compare the different ways to use Flexible Timekeeping with the ServiceTitan Field Mobile App.
Different technicians in the same business unit can be assigned different Flexible Timekeeping methods based on their roles. For example, some technicians might be on Continuous Timekeeping while others are on Simple Timekeeping. Your office assigns the method that fits each technician's day.
If you allow your location to be tracked for the Field Mobile App in your device settings, your location is captured automatically each time you clock in and clock out.
If you don't clock out at the end of the day, you're automatically clocked out at midnight.
When you clock out while a meal break is active, the meal break ends automatically.
Best practices
Clock in at the beginning of your work day and clock out at the end of your work day so your hours are logged accurately.
If you take a meal break, end the meal break before you clock out for the day to keep your timesheet clean. If you forget, your meal break ends automatically when you clock out.
Clock in with Simple Timekeeping in the Field Mobile App
Open the Field Mobile App and tap Time
.On the Time screen, tap Clock In when you're ready to start your work day.
Note: If you clocked out the previous day, the Time screen displays your last clock-out time so you can see when your previous day ended.
Take a meal break with Simple Timekeeping in the Field Mobile App
While clocked in, tap Start next to Meal Break on the Time screen.
When you're ready to end your meal break, tap End. You're returned to the clocked-in state.
Clock out with Simple Timekeeping in the Field Mobile App
When you're ready to end your work day, tap Clock Out on the Time screen.
Note: If you're on a meal break when you tap Clock Out, the meal break ends automatically as part of clock out.
The day-end confirmation shows your start time, end time, and total hours.