Coming soon to Field Mobile App Release 21.0
This release rolls out in phases. Improvements will appear first, followed by new features, over a two-week period. You may not see all changes at once.
To check your release version, open the Field Mobile App and go to Menu
> About
. For steps on how to manually update your release version, see Update the Field Mobile App.
Overview
Non-job events are activities that aren't tied to a specific job, like training sessions, truck maintenance, or paid time off (PTO). With Continuous Timekeeping, you can start, create, edit, and end non-job events directly from your job dashboard. This keeps your timesheet accurate without after-the-fact corrections.
Who uses this feature
Technicians
Applies to all business types
Applies to all trades
Feature configuration
The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see System requirements and mobile app information.
If you're using the Field Mobile App and need support, please contact Technical Support (through the office) or reach out directly to support@servicetitan.com.
Account configuration and office setup are required to use this feature. Please contact your office for details.
The following permissions are required to use this feature. Please contact the account administrator on your team.
Add non-job event
Edit non-job event
Things to know
There are two types of non-job events: PTO non-job events, which your office or payroll system starts automatically at the scheduled time, and non-PTO non-job events, which you start yourself.
Non-PTO non-job events don't have an End button. They end when you clock out or tap a different timesheet activity.
If your Edit non-job event permission is turned off, you'll still see the Edit button on the non-job event activity card, but it'll be grayed out and you won't be able to tap it.
You can't edit a completed non-job event from the activity card. To edit a completed non-job event, see View and edit timesheets with Flexible Timekeeping in the ServiceTitan Field Mobile App.
Best practices
Start a non-PTO non-job event the moment you actually begin the activity so your timesheet start time is accurate.
For an ad-hoc non-job event without a known end time, tap into your next activity to end it cleanly.
Edit a pre-scheduled non-job event before it ends if the duration, type, or other details change—this avoids manual timesheet corrections later.
If your office uses the mobile calendar, you can also start an non-job event by tapping the calendar event block directly on your job dashboard.
Review your timesheet list at the end of the day to confirm your non-job event start and end times look correct.
Use cases
A technician sees a Truck Maintenance non-job event on their dashboard at 9:30 AM and taps Start when they begin loading the van.
A technician with a 1:00 PM doctor's appointment finishes their last job at 12:40 PM and taps Start early on the PTO non-job event.
A technician needs to log a supply-house run mid-shift. They create an ad-hoc non-job event from the dashboard, then tap into their next job when they return—the non-job event ends automatically.
A technician's Vehicle Inspection non-job event was scheduled for 30 minutes, but they realize it'll take longer. They tap Edit to update the duration before the non-job event ends.
A technician on a 1:00–4:00 PM PTO non-job event returns to work at 2:30 PM and taps End on the PTO activity card so their timesheet reflects the actual return time.
Start a pre-scheduled non-job event with Continuous Timekeeping in the Field Mobile App
There are three ways to start a pre-scheduled non-job event:
On the Home screen, find the pre-scheduled non-job event, tap it, then tap Start.
On the Time screen, find the pre-scheduled non-job event then tap Start.
If you use the mobile calendar, find the pre-scheduled non-job event, tap it, then tap Start.
If you tap Start before the scheduled start time, a confirmation appears. Tap Start Now to proceed. The start time on your timesheet reflects when you tapped, not the scheduled time.
Note: If you tap Start at or after the scheduled time, no confirmation appears—the non-job event starts immediately.
The non-job event goes in-progress and is now the active activity on your timesheet.
Note: For PTO non-job events, you'll see a live countdown to the scheduled start time. Your office or payroll system starts the non-job event automatically at the scheduled time. If you don't start it early, the non-job event will appear in-progress with the payroll-recorded start time the next time you open or refresh the app.
Create an ad-hoc non-job event with Continuous Timekeeping in the Field Mobile App
If you need to log a non-job event that isn't on your schedule, you can create one:
Open the Field Mobile App and tap Time
.Tap Create Non-Job Event.
Enter the event details:
Event name
Activity type
Start time
(Optional) End time
Tap Save.
The new non-job event appears on your dashboard and is ready to start. Tap Start when you're ready to begin.
Note: If your office uses the mobile calendar, you can also create an non-job event from there. For more, see Use the calendar in the ServiceTitan Field Mobile App.
Edit a non-job event with Continuous Timekeeping in the Field Mobile App
You can edit an non-job event that hasn't ended yet—this includes pre-scheduled non-job events that haven't started, pre-scheduled non-job events that are in progress, and ad-hoc non-job events that are in progress.
Find the in-progress non-job event in one of three ways:
On the Home screen, tap the event then tap Edit.
On the Time screen, tap Edit on the event.
If you use the mobile calendar, tap it the event then tap Edit.
Note: If the Edit button is grayed out, your Edit non-job event permission isn't turned on. Contact your office to enable it.
Update the non-job event details then tap Save.
The activity card reflects your updates. Edits don't change the non-job event's start time if it's already started.
Note: To edit a completed non-job event, see Edit your timesheet entries in the ServiceTitan Field Mobile App. The Allow to edit timesheets permission is required.
End a non-job event with Continuous Timekeeping in the Field Mobile App
The way you end an non-job event depends on whether it's a non-PTO non-job event or a PTO non-job event.
End a non-PTO non-job event
Non-PTO non-job events don't have an End button. The non-job event ends in one of two ways:
You clock out. Tap Clock Out at the end of your day. The active non-job event ends at the clock-out time.
You tap a different timesheet activity. Tap a job, another non-job event, or PTO to start it. The active non-job event ends at the tap timestamp, and the new activity starts immediately.
Note: The scheduled end time on a pre-scheduled non-PTO non-job event is a soft target. The non-job event doesn't auto-end at that time—it only ends when you clock out or tap into another activity.
End a PTO non-job event early
If you need to end an active PTO non-job event before its scheduled end time—for example, you returned to work early—you can end it from the activity card.
Find the active PTO non-job event.
Tap End.
The PTO non-job event ends with the end time set to when you tapped. You can then clock into your next activity.
Note: If you don't end a PTO non-job event manually, your office or payroll system ends it automatically at the scheduled end time.
View completed non-job events on your timesheet with Continuous Timekeeping in the Field Mobile App
After an non-job event ends, it appears on your timesheet list with the actual start and end times—including cases where the non-job event ended early because you tapped into a different activity.
Open the timesheet list.
Find the non-job event entry in chronological order with the other timesheet activities.
Tap the entry to view details like name, activity type, and the actual start and end times.
Note: If you need to correct the times on a completed non-job event, see View and edit timesheets with Flexible Timekeeping in the ServiceTitan Field Mobile App.