This improvement adds two required fields to the Automated Clearing House (ACH) and Mobile Remote Deposit Capture (MRDC) payment screens in the Field Mobile App for businesses configured to process check payments through Adyen.
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What's changing?
When you process an Automated Clearing House (ACH) or Mobile Remote Deposit Capture (MRDC) payment in the Field Mobile App and your business is configured to process check payments through Adyen, two new fields now appear on the payment screen: Account Type and Account Holder Type. Select the correct values for both fields before submitting the payment. If your business is not configured for Adyen, the payment screen remains unchanged.
Resources
Knowledge Base articles:
Before and After
Before (Current)
Open a job and tap the Invoice tab.
Scroll to the Payments section and tap Pay.
Enter the payment amount and select an Automated Clearing House (ACH) payment type or Mobile Remote Deposit Capture (MRDC) payment type..
Enter the required check details and tap Continue or Pay.
Impact: The ACH and MRDC payment screens do not include Account Type or Account Holder Type fields.
After
Open a job and tap the Invoice tab.
Scroll to the Payments section and tap Pay.
Enter the payment amount and select select an ACH or MRDC payment type.
Enter the required check details.
If Account Type appears, select Checking or Savings based on the type of bank account the check is drawn on.
If Account Holder Type appears, select Personal if the account belongs to an individual, or Business if it belongs to a company.
Tap Continue or Pay to submit the payment.
Impact: Businesses configured for Adyen must select Account Type and Account Holder Type before an ACH or MRDC payment can be submitted.
Who uses this feature
All business types
Technicians
Region availability: USA
How it works for your industry
Residential Service and Replacement
A technician finishes a plumbing repair and the homeowner pays by bank transfer. The Automated Clearing House (ACH) payment screen shows Account Type. The technician selects Checking and completes the payment before leaving the job.
A technician scans a check using Mobile Remote Deposit Capture (MRDC) after a heating repair. Account Holder Type appears on the screen. The technician selects Personal because the account belongs to the homeowner.
After completing an air conditioning installation, a technician accepts an ACH payment. Both Account Type and Account Holder Type appear. The technician selects Savings and Personal, then submits.
Commercial Service and Replacement
A technician finishes a heating, ventilation, and air conditioning (HVAC) maintenance visit at a commercial property. The property manager pays by ACH. Account Holder Type appears on the screen. The technician selects Business to match the company account.
A plumbing technician scans a check using Mobile Remote Deposit Capture (MRDC) for a restaurant repair. Account Type appears and the technician selects Checking based on the account on file.
A technician wraps up a service call at an office building and accepts an ACH payment. Both Account Type and Account Holder Type appear. The technician selects Checking and Business before submitting.
Residential Construction
A technician completes electrical work on a commercial building and processes an ACH payment from the general contractor's business account. Account Holder Type appears. The technician selects Business.
A crew finishes framing on a commercial build and the project manager submits payment by scanning a check with Mobile Remote Deposit Capture (MRDC). The technician selects Checking for Account Type and Business for Account Holder Type.
A plumbing technician accepts an ACH payment on a multi-unit development job. Both Account Type and Account Holder Type appear. The technician selects Checking and Business, then submits.
Commercial Construction
A technician completes electrical work on a commercial building and processes an ACH payment from the general contractor's business account. Account Holder Type appears. The technician selects Business.
A crew finishes framing on a commercial build and the project manager submits an ACH payment from a business checking account. The technician selects Checking for Account Type and Business for Account Holder Type.
A plumbing technician accepts an ACH payment on a multi-unit development job. Both Account Type and Account Holder Type appear. The technician selects Checking and Business, then submits.
How to prepare
Have an administrator reach out to Support or your Customer Success Manager (CSM) to have Adyen check payment processing and any prerequisite configurations enabled.
Identify the business units (BUs) in your account that are configured for Adyen payment processing. Technicians assigned to those BUs will see Account Type and Account Holder Type when accepting ACH or MRDC payments.
Train technicians to select the correct Account Type (Checking or Savings) based on the bank account and the correct Account Holder Type (Personal or Business) based on whether the account belongs to an individual or a company.