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Contact Center Pro Home

  • Updated on Jun 10, 2026
  • Published on Apr 29, 2026
  • 6 minute(s) read
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Pro Product

Contact Center Pro

A centralized call booking platform designed for agents, managers, and admins — streamlining customer interactions across multiple ServiceTitan accounts with AI-powered insights and advanced routing tools.

Early Access: This feature is currently in Early Access and is subject to change. Reach out to your Pro Account Manager for more information.

Product overview

See Contact Center Pro in action

Watch how Contact Center Pro streamlines call handling, routing, and agent management across multiple ServiceTitan accounts from a single interface.

Setup

Contact Center Pro is a multi-tenant solution that helps companies execute core contact center workflows seamlessly through ServiceTitan — handling communications for one or multiple accounts using a unified interface.

Setup checklist

Have an Enterprise Hub account

Ensure your organization has an active Enterprise Hub account with at least one Admin user. If you only have one ServiceTitan account, Enterprise Hub is free.

Add or port in your phone numbers

Integrate all business phone numbers — marketing tracking numbers and employee direct lines — for accurate call routing and logging.

Set up Job Booking preferences

Customize the Job Booking screen by adding fields that align with your team's workflow.

Configure call reasons

Define call reasons to improve call classification, enhance metrics, gain CSR performance insights, and optimize marketing reports.

Review network recommendations

Check the required ports, protocols, and FQDNs to properly configure your network for Contact Center Pro.

Required access

Contact Center Pro subscription required. Requires an active Enterprise Hub account with at least one Admin user.

Once setup is complete

Agents can handle inbound and outbound calls, managers can monitor queues in real time, and admins can configure routing and date/time rules.

Not yet a customer?

Request a demo on the Pro Products page, or reach out to your Customer Success Manager or Pro Account Manager.

Key workflows

Choose your role to see relevant workflows and documentation.

Troubleshooting & FAQ

Quick solutions to common issues and answers to frequently asked questions.

Frequently Asked Questions

Common questions about Contact Center Pro.

Why does my browser say it needs permission to use the microphone, and why doesn't the Give Permissions button work?

If you haven't given permission for Contact Center Pro to use your microphone, you'll see an alert at the top of the page.

Notification about microphone permission needed to make calls in Contact Center application.

If the Give Permissions button isn't working, you may have previously denied access to Contact Center Pro. To resolve this, manually update your microphone settings in Google Chrome. For more information, see Resolve microphone and audio issues in Contact Center Pro.

How do I set up a new employee on Contact Center Pro?

Configure account settings in ServiceTitan, Enterprise Hub, and Contact Center Pro to ensure employee profiles are ready. Follow these steps:

Step 1: Set up a new phone number in ServiceTitan.

Step 2: Configure the employee account in Enterprise Hub.

Step 3: Configure the employee account in Contact Center Pro.

Step 4: Assign a number to the employee's ServiceTitan profile.

For detailed instructions, see Set up new employee profiles in Contact Center Pro.

How do I update permissions for Contact Center Pro users?

All permissions for Contact Center Pro users must be managed through Enterprise Hub — including ServiceTitan permissions. For more, see Quick start guide: Enterprise Hub Roles for existing ServiceTitan customers.

Step 1: Go to Enterprise Hub > User Management > Roles.

Step 2: Select the appropriate roles you want to change.

Step 3: Review Enterprise Hub and ServiceTitan permissions, modify them, and click Save Changes.

We are using a new number for a marketing campaign. What do I need to do?

Ensure new marketing numbers are assigned to a Routing Workflow before the campaign starts and the number is shared with customers. Numbers must be assigned to an active Routing Workflow or calls to those numbers will be disconnected.

Newly acquired numbers are available in Contact Center Pro the next day. If it is time-sensitive, email ccprosupport@servicetitan.com for assistance.

To assign a number to a Routing Workflow, see Set call routing rules in Contact Center Pro.

Why doesn't the new phone number I acquired from ServiceTitan show up in Contact Center Pro?

Newly acquired numbers are available in Contact Center Pro the next day. If it is time-sensitive, email ccprosupport@servicetitan.com for assistance.

Ready to transform your contact center?

See how Contact Center Pro can streamline call handling across all your ServiceTitan accounts with AI-powered insights and advanced routing.

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