Resolve microphone and audio issues in Contact Center Pro

Problem

You see a message indicating that your browser requires microphone permissions, but the Give Permissions button isn't working. This may also lead to audio issues where customers cannot hear you, even though you can hear them.

Solution

If you see a message stating that your browser needs permission to use your microphone and the Give Permissions button isn't working, you may have previously denied access to Contact Center Pro. This can also cause audio issues where customers can't hear you, even though you can hear them.

To fix this, manually update your microphone settings in Google Chrome.

Update your microphone settings

1. Open Google Chrome.

2. Click More in the top-right corner and select Settings.

3. In the side panel, go to Privacy and security, then click Site settings. 

4. Under Permissions, select Microphone.

5. Ensure the following settings are configured correctly:        

   • The appropriate input device (your headset) is selected as the microphone.

   • The Default behavior is set to Sites can ask to use your microphone.

   • Contact Center Pro is listed under Allowed to use your microphone section.

   • Contact Center Pro is not included in the Not allowed to use your microphone section. If it is in the list, remove it.