Overview
The Help Center provides quick access to ServiceTitan Knowledge Base articles, ServiceTitan Academy videos, and your previous support cases. You can also submit support cases related to Contact Center Pro from the Help Center without having to sign in to individual tenants.
Who uses this feature
Administrators, CSRs, and managers
Applies to all business types
Feature configuration
Contact Center Pro is currently in Early Access and is subject to change.
Contact Center Pro requires an Enterprise Hub network. Contact your Customer Success Manager (CSM) or Pro Account Manager (PAM) to request a network.
The View Help Center Enterprise Hub permission is required to use this feature. Please contact the account administrator on your team.
Contacting Technical Support
If you have technical issues or other questions, visit the Help Center. If you can't find your answer right away, use the Help Center to create a support case with one of the following methods:
Start a Live Chat
Send an Email
Request Phone Support
To learn about new features and workflows, contact your Customer Success Manager (CSM). For more, see Technical Support vs Customer Success.
Hours of operation
Live chat and email support
Live chat and email support are available 24 hours a day, 7 days a week.
Phone support
Note: For after-hours support, start a live chat or leave a voicemail and press 1 to notify the on-call emergency team.
US, Canada
Time Zone | Monday - Friday | Saturday | Sunday |
|---|---|---|---|
Atlantic Time | 8:00 AM - 10:00 PM | 9:00 AM - 8:00 PM | Closed |
Eastern Time | 7:00 AM - 9:00 PM | 8:00 AM - 7:00 PM | Closed |
Central Time | 6:00 AM - 8:00 PM | 7:00 AM - 6:00 PM | Closed |
Mountain Time | 5:00 AM - 7:00 PM | 6:00 AM - 5:00 PM | Closed |
Pacific Time | 4:00 AM - 6:00 PM | 5:00 AM - 4:00 PM | Closed |
Best practices for fast support
To help our team resolve your issue efficiently, you may need to grant our support team temporary access to your account and include the following details with your request.
Screenshots or screen recordings: Use your device's built-in screen capture tools or download screen recording software compatible with your system.
Clear steps to reproduce the issue: Describe exactly what you were doing before the issue occurred. Include details like what screen you were on, the actions you took, and what you expected to happen.
Tip: Check your device manufacturer's support site for instructions.
Use the Help Center in Contact Center Pro
Go to the navigation bar and click Help
.In the Help menu that opens, click Get Help.
Get Help opens where you can ask Atlas, your team's AI sidekick in ServiceTitan, for quick answers, workflow guidance, and recommended articles or videos.
Ask Atlas first. Atlas looks through all our documentation and information for you, helping you find answers, troubleshoot problems, and tell you about recent changes that might impact your experience.
Create a support case from the Help Center in Contact Center Pro
If you still need help after chatting with Atlas, open a support case:
Click Create Support Case or ask Atlas to open a case, then select Create Support Case.
From the categories list, select Job Booking & Dispatching.
Click Contact Center Pro.
Provide your message for the support team, then click Next.
Select how you'd like to contact support. For the fastest response, we recommend using Live Chat.
Note: Outside business hours, unavailable methods are grayed out or don't appear. If you don't see an option, use Email Support.
Add additional details about the issue you're experiencing. You can also upload files, such as screenshots of the issue.
Note: Fields change based on the selected topic.
Click Submit to continue. If there's nothing to add click Skip.
Verify your Tenant Name, Name and Phone number or Email and click Submit.
