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Atlas in mobile Home

  • Updated on Jun 10, 2026
  • Published on Apr 29, 2026
  • 3 minute(s) read
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Core Product

Atlas in Mobile

Powered by Titan Intelligence, Atlas is an AI agent that gives technicians instant answers in the field — from estimates to equipment records — without the phone calls or time-consuming searches.

Product overview

See Atlas in Mobile in action

Watch how technicians use Atlas to get instant answers from ServiceTitan records — right from the job, without calling the office.

Setup

Atlas in Mobile is available right away from any job — no configuration needed in the office or on the device. Just open a job and tap Ask Atlas to get started.

Setup checklist

Review the Titan Intelligence overview

Learn how TI powers Atlas and what data and privacy practices apply before your technicians start using it.

Confirm the Atlas permission is enabled

The Enable Atlas in Mobile for Technician permission is on by default for all technician roles. Verify it's active if technicians can't see the Ask Atlas button.

Use Atlas in Mobile

Open any job in ServiceTitan Mobile or the Field Mobile App, tap Ask Atlas, and select the Information in ServiceTitan module to start asking questions.

No setup required

Atlas in Mobile is available on all accounts with no additional configuration needed. Technicians can start using it immediately from any job.

Compatible apps

Available on both ServiceTitan Mobile (Legacy) and the Field Mobile App.

Data and Privacy

Atlas is powered by Titan Intelligence (TI). It may generate inaccurate, incomplete, or outdated responses. Verify details before acting and don't treat it as professional advice. Your conversations may be stored to improve the service. Avoid sharing sensitive information.

By using Atlas, you agree to use this feature responsibly, and further acknowledge and agree that any data collected will be used in accordance with our Privacy Policy and may be shared with third-party service providers.

Key workflows

Core workflows for using Atlas in Mobile on the job.

How it works

Getting started with Atlas on a job.

ServiceTitan and Field Mobile App interfaces showing job details and options to ask Atlas.

Find information with Atlas in Mobile

Access customer history, job data, invoices, equipment, memberships, and more — all from ServiceTitan records.

Troubleshooting & FAQ

Quick solutions to common issues and answers to frequently asked questions.

Frequently Asked Questions

Common questions about Atlas in Mobile. If you have feedback on answers Atlas provides, tap Thumbs Up or Thumbs Down within the app and follow the prompts to submit your feedback.

How can I be sure that the answer is correct?

Titan Intelligence (TI) delivers highly accurate answers, tested across thousands of real-world questions with over 85% accuracy. It continuously improves based on real technician feedback. If something looks off, tap Thumbs Down to help improve future responses.

Why doesn't the Ask Atlas button appear on a job?

The Enable Atlas in Mobile for Technician permission is required to see and use the Ask Atlas button on jobs. If you don't see it and want to have it enabled, contact the account administrator on your team.

Why aren't the Equipment Information and Troubleshooting options available?

The Equipment Information and Troubleshooting modules are only available with Field Pro.

Why do I see an error message when trying to open Atlas in Mobile?

This can happen if the device has restrictions that block browser access, often set by security settings or management tools. To resolve this, please contact the account administrator on your team.

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