Core Products
Enterprise Hub
Protect your Enterprise Hub with MFA enabled by default for all users: This improvement to multi-factor authentication (MFA) in Enterprise Hub (EH) gives every EH account baseline security from their first login, helping reduce gaps that can leave your account exposed. What this means for you:
A commercial plumbing contractor manages multiple regional offices through Enterprise Hub (EH). A new office manager is added as an EH user to handle tenant configurations. Time-based one-time password (TOTP) is enabled automatically — no additional steps are needed to secure the account during onboarding.
An administrator verifies the security posture of the network before an internal audit. All EH users have at least one multi-factor authentication (MFA) method active — no accounts exist in an unprotected state.
A new EH user is created with a phone number on file. Both TOTP and SMS are enabled at creation, giving the user two options when they verify their identity at login.
Field Mobile App
Get push notification message alerts for @mention messages from the ServiceTitan Field Mobile App: This is a new feature that delivers real-time push notifications to technicians using the ServiceTitan Field Mobile App for the Messaging feature. The Messaging feature in the Field Mobile App is currently in Private Preview and has limited availability. If you're interested in testing out this new feature, please reach out to your CSM (through the office). What this means for you:
A project coordinator sends an @mention message on a commercial maintenance job to flag a part substitution approved by the client. The lead technician receives a push notification immediately and adjusts the work order before the job begins.
An office manager @mentions a technician in a task conversation to confirm a follow-up service appointment. The technician taps the notification and confirms availability without stepping away from the current job.
A technician on a multi-technician job receives a push notification when a colleague replies to a shared job conversation and @mentions them, helping the team stay coordinated on large commercial sites.
Log vehicle service records from the ServiceTitan Field Mobile App with Fleet Pro Service Entry on Mobile: Fleet Pro Service Entry on Mobile is a new feature that lets technicians log vehicle maintenance records directly from the ServiceTitan Field Mobile App, capturing accurate service data in the field right after work is completed. What this means for you:
A commercial HVAC technician services a company vehicle after completing a rooftop unit inspection. The technician logs the service entry in the Field Mobile App on-site, including service category and cost, so the record is accurate and timely.
A commercial plumbing technician completes a preventive maintenance oil change on a fleet vehicle between jobs. The technician submits the service entry in the ServiceTitan Field Mobile App without returning to the office.
A commercial electrical crew lead completes a fluid top-off on a service vehicle at a job site. The crew lead logs the maintenance in Fleet Pro through the Field Mobile App, capturing the odometer reading and notes while the details are current.
Manage your schedule from the field with a mobile calendar in the Field Mobile App: The mobile calendar is a new feature that gives technicians a calendar view in the ServiceTitan Field Mobile App so they can view their full schedule, spot open time, book job appointments, and create Non-Job Events directly from their mobile device. What this means for you:
A commercial HVAC technician at a multi-tenant office building is asked by the property manager to schedule a follow-up inspection the next morning. The technician opens the calendar, finds an open slot, and books the appointment on the spot.
A technician needs to mark a two-hour compliance training block during a slow period. They tap the empty time in the calendar, create an NJE with the appropriate timesheet code, and confirm. The block is visible to dispatchers and prevents double-booking.
A technician finishes a rooftop unit inspection ahead of schedule. They switch to the calendar, find the next scheduled preventive maintenance visit, and use the reschedule form to move it earlier in the week to optimize the route.
Manage and sell estimates on completed jobs: This improvement gives technicians and salespeople a full set of estimate actions on completed jobs in the Field Mobile App, so follow-on work can be sold and managed without switching apps or returning to the office. What this means for you:
A commercial HVAC technician completes a rooftop unit inspection and identifies a compressor issue. The technician opens the completed job, edits the unsold estimate to add parts and labor, and attaches manufacturer specs before the changes sync to the office.
After completing a lighting repair, an electrician sells a preventive maintenance estimate on the completed job as Perform Work Later. The office books the follow-on service visit from the resulting follow-up.
A technician completes a refrigeration service call and attaches a findings form to the estimate on the completed job to document the observed conditions for the property's records.
Capture follow-up work and documentation on completed jobs in the Field Mobile App: This improvement enables technicians and salespeople to add estimates, notes, media, purchase orders, and forms to completed jobs directly in the ServiceTitan Field Mobile App, keeping follow-up documentation in the system where it belongs. What this means for you:
A technician finishing a rooftop unit service call marks the job done, then notices a secondary issue. They tap Add Note on the completed job to document the concern and flag it for the next visit—no office call required.
A salesperson visits a commercial facility after a completed job to scope follow-on work. They use Add Estimate from Template to generate a proposal using a standard service agreement template, creating an unsold estimate directly on the completed job.
After a multi-floor HVAC job, a technician duplicates an existing inspection form from the Forms section to create a clean copy for a follow-up visit, saving time and keeping documentation consistent.
Improve the tablet experience with Field Mobile App Tablet User Interface Optimizations: This improvement to the Field Mobile App redesigns the tablet interface with a purpose-built layout, giving technicians faster access to job information and actions while working in the field. What this means for you:
A plumbing technician on a multi-floor commercial job opens the Pricebook to add materials to an invoice, and it opens at full-page height instead of floating as a small panel at the bottom of the screen.
The technician navigates between Notes and Job History sections using the sidebar without leaving the Job Details page, reducing navigation time on a busy service call.
Quick action buttons for Directions, Contact, and Two-Way Chat are visible directly on the job card on the homepage, so the technician can reach a site contact or get directions without opening the full job.
Identity and User Management
Protect privileged accounts automatically with MFA Enforcement: ServiceTitan now requires multi-factor authentication (MFA) for all users who hold high-risk permissions, reducing the chance of unauthorized access to sensitive data and account settings. This is an improvement to the existing MFA enforcement. What this means for you:
A regional operations manager has the Assign user roles permission to onboard new technicians across multiple business units. After the enforcement, the manager must complete an SMS verification code at each login. Administrators can confirm the manager's mobile number is verified ahead of time by reviewing the Security > MFA page.
A billing specialist holds the AR Management permission to manage accounts receivable across commercial accounts. ServiceTitan requires MFA at this user's next login. If no phone number is on file, the specialist sets up TOTP using a supported authenticator app.
A branch administrator has the Manage MFA permission to configure authentication settings for staff. This user is automatically flagged as Privileged. After enforcement, the administrator logs in, completes their existing MFA challenge, and proceeds without further interruption.
Service Agreements
Review Service Agreement changes with the Service Agreements Audit Trail: This new feature gives you a complete, standardized record of every significant change made to a Service Agreement, so you can see exactly who changed what, and when. What this means for you:
A service coordinator updates the billing schedule on a large commercial maintenance agreement. The Audit Trail captures the change—including the previous and new billing schedule values—so the accounting team can verify the update without contacting the coordinator.
A team member changes the Labor Cost per Hour on a recurring visit. The Audit Trail records both the manual change and ServiceTitan's recalculation of the Total Agreement Price, giving managers a clear picture of the full impact.
A commercial agreement is renewed automatically by ServiceTitan. The Audit Trail logs the renewal event so administrators can confirm the renewal was completed and review any pricing differences between the old and new agreement.
Manage bulk actions on service agreements to save time: Manage bulk actions on service agreements to save time: This improvement lets you change service agreement details, prices, statuses, and renewals in bulk from the Follow Ups - Service Agreements page. What this means for you:
Reassign service agreements across account managers when territories or books of business change.
Apply a standard price increase across many commercial agreements at the same time.
Renew expiring agreements in bulk and move them to the correct status without editing each record by hand.
Supply Chain
Connect your APR Supply account to ServiceTitan to manage pricebook costs and purchase orders: This improvement to the Full Procurement Integration adds APR Supply Co. as a supported supplier, allowing you to sync product costs, check real-time pricing and availability, and send purchase orders electronically from ServiceTitan. What this means for you:
A commercial plumbing contractor with multiple business units maps each unit to a separate APR Supply account. When creating a large-volume purchase order (PO), they check availability across APR Supply branches to find the location with the best stock.
A commercial heating, ventilation, and air conditioning (HVAC) company receives nightly cost changes for industrial pipe, valve, and fitting (PVF) items sourced through APR Supply, reducing the time their administrator spends reconciling pricebook costs each week.
A commercial building maintenance company sends POs electronically to APR Supply directly from ServiceTitan. All PO records remain in ServiceTitan, making procurement history easier to track and reconcile with accounting.
Voice Agent
Ensure escalated Voice Agent calls reach the right person or department with multi-point escalation: This enhancement to the Voice Agent (VA) enables administrators to configure multiple sequential escalation destinations, so escalated calls have more chances to reach the right live agent or department instead of going to voicemail. This Voice Agent update is available for basic phones and Phones Pro. What this means for you:
A commercial refrigeration company serves restaurant clients who need rapid response to equipment failures. When a restaurant manager calls and escalates past the Voice Agent, the system tries the main dispatch line, then the senior technician's cell, ensuring critical calls are answered even during shift changes.
A facilities management company configures escalation destinations by priority: the facilities coordinator first, then the regional manager, then an external call center. When the coordinator is on another call, the regional manager picks up the escalated Voice Agent transfer without the client waiting on hold.
A commercial HVAC contractor receives escalated Voice Agent calls routed through two office CSRs and a backup answering service. On days when both CSRs are unavailable, the answering service captures the lead and schedules a callback, preventing any commercial opportunity from going unlogged.
Run multiple Voice Agents from a single account with Voice Agent Multi-Agent Support: Voice Agent Multi-Agent Support is a new feature that lets businesses configure independent Voice Agent instances for different brands, service lines, or locations within a single ServiceTitan account. This Voice Agent update is available for basic phones and Phones Pro. What this means for you:
A commercial contractor operates three service divisions under one account — HVAC, plumbing, and electrical. Each division gets its own Voice Agent with division-specific job types and pricing. Callers to each division line reach the right agent.
A commercial company with a long-term client account creates a dedicated Voice Agent for that client's direct line with a custom greeting and tailored job type options. The general inbound line uses a separate agent with standard settings.
A multi-brand commercial services company assigns a distinct Voice Agent to each branded phone number, with separate dispatch fees and job type availability per brand. Each agent books and escalates independently.
Handle caller objections and book more calls with Voice Agent Objection Handling: Voice Agent Objection Handling is a new feature that enables the Voice Agent (VA) to respond to common caller objections — keeping calls on track for booking instead of escalating to a live agent. This Voice Agent update is for basic phones, Phones Pro, and Contact Center Pro. What this means for you:
A property manager pushes back on after-hours rates during a commercial HVAC maintenance call. The Voice Agent delivers a configured explanation of the pricing structure. The call continues to booking.
A commercial refrigeration caller questions a service call minimum during a call about a walk-in cooler issue. The Voice Agent responds with the configured message and completes the booking.
A facilities coordinator questions pricing for an emergency electrical inspection. The Voice Agent delivers the custom response about emergency rates. The caller books the appointment.
Stay informed about unbooked Voice Agent calls with Voice Agent Email Notifications: Voice Agent Email Notifications is a new feature that automatically sends email summaries to your designated recipients after Voice Agent calls that end without a booked job, so your team can follow up quickly and recover more leads. This Voice Agent update is for basic phones, Phones Pro, and Contact Center Pro. What this means for you:
A property manager calls after hours to report a failed rooftop unit at a commercial building. The Voice Agent collects the caller's details but the job scope falls outside its booking capability. An email notification goes immediately to your dispatch team, who coordinates an emergency response.
A caller representing a multi-location account asks for a specific technician by name. The Voice Agent cannot fulfill the request and ends the call. An email is sent to the account's assigned CSR so they can follow up with a personalized response.
You configure email notifications to go to both the office manager and the on-call dispatcher. When a commercial client calls outside business hours with an urgent request the Voice Agent cannot resolve, both recipients are notified and can coordinate a response together.
Handle calls from Spanish-speaking customers with Voice Agent Spanish Language Support: This improvement to the Voice Agent enables service companies to automatically handle and book jobs for Spanish-speaking customers using the same automated call experience available in English. This Voice Agent update is for basic phones, Phones Pro, and Contact Center Pro. What this means for you:
A commercial HVAC company managing multiple property accounts receives an after-hours call in Spanish from a building manager. The Voice Agent responds in Spanish, gathers the property address and issue details, and books a service call — no CSR required.
A property management group with multilingual facilities teams enables Spanish language support on their Voice Agent, allowing Spanish-speaking maintenance coordinators to book services directly without needing a bilingual CSR on staff.
A refrigeration service company operating across multiple states activates Spanish language support, capturing more inbound bookings from Spanish-speaking commercial clients without adding bilingual headcount.
Pro Products
Marketing Pro
Measure the business impact of optimizing your Google Business Profile with Reputation revenue reporting: This is a new feature that lets you see how using Reputation to optimize your Google Business Profiles (GBPs) drives leads, jobs, and revenue—all within the Reputation Overview dashboard in Marketing Pro Reputation. What this means for you:
A marketing manager at a commercial HVAC company needs to show the operations director that their GBP investment is generating measurable work. They pull up the Reputation Overview dashboard and present the Reputation Revenue figure alongside the Total Local Search Views for the quarter.
An administrator sets up revenue tracking for each service location so the commercial team can see Jobs Booked attributed to GBP clicks at each site, helping them decide where to invest in GBP profile improvements.
A manager uses the year-over-year comparison on the Reputation Conversion Rate card to identify whether their GBP optimization efforts this season improved the rate at which search views convert to booked commercial jobs.
Early Access
Payables
Automate bill review with AP Approval Workflows: AP Approval Workflows is a new feature. It automates how bills are routed for review inside ServiceTitan. What this means for you:
A commercial HVAC company routes all bills with discrepancies to the Accounting manager before payment.
Bills not associated with a purchase order (PO) route to the Controller for review before export.
Bills over $10,000 that pass the Controller step are sent to the CFO for final approval in a two-step sequential workflow.