Core Products
Enterprise Hub
Protect your Enterprise Hub with MFA enabled by default for all users: This improvement to the Field Mobile App redesigns the tablet interface with a purpose-built layout, giving technicians faster access to job information and actions while working in the field. What this means for you:
A residential builder uses Enterprise Hub (EH) to oversee procurement and user access across several subsidiary tenants. A project coordinator is added as a new EH user. Time-based one-time password (TOTP) is active from the moment the account is created, so the coordinator logs in securely on their first attempt.
A team member's EH access needs to be reviewed after a role change. An administrator checks MFA settings from the User Page and sees TOTP is already configured — no additional action is required.
An EH user created without a phone number on file still has TOTP enabled by default. This ensures every account has at least one multi-factor authentication (MFA) method active, even when SMS is not available.
Field Mobile App
Get push notification message alerts for @mention messages from the ServiceTitan Field Mobile App: This is a new feature that delivers real-time push notifications to technicians using the ServiceTitan Field Mobile App for the Messaging feature. The Messaging feature in the Field Mobile App is currently in Private Preview and has limited availability. If you're interested in testing out this new feature, please reach out to your CSM (through the office). What this means for you:
A foreman sends an updated @mentionmessage in a project conversation about a material delivery delay. The technician receives a push notification and reschedules their workflow, avoiding unnecessary downtime on site.
An office employee @mentions a technician in a task to confirm a permit inspection time. The technician taps the push notification and views the conversation directly, confirming the schedule without a phone call.
A technician receives a push notification for a @mention thread reply on an active project, keeping all project-related communication visible and organized in one place.
Capture job-site recordings in the dedicated Field Pro app from the Field Mobile App: This improvement routes job-site recording through the standalone Field Pro app instead of running inside the Field Mobile App, giving technicians automatic recording triggers and a focused job view. What this means for you:
A technician arrives at a new construction site for a rough-in inspection. Field Pro opens automatically and recording starts so the visit is captured from the moment of arrival.
A technician pauses a job to reschedule. The Field Mobile App sends a stop signal to Field Pro so the recording for that visit ends at the correct point.
A technician works through several appointments in one day. Each arrival triggers a new recording in Field Pro and each closeout ends it, keeping visits separate.
View and manage a consolidated project invoice in the ServiceTitan Field Mobile App: This improvement gives technicians a single, consolidated view of the project invoice across all jobs in a project directly from the ServiceTitan Field Mobile App, so they can review line items, collect signatures, process payments, and share the invoice without leaving the field. This feature is currently in Early Access. If you're interested in participating in the Early Access, please contact your Customer Success Manager (CSM). What this means for you:
A foreman wraps up a multi-phase home addition. Instead of opening each job invoice separately, they open the project invoice in the Field Mobile App to review all line items and the total balance in one view before sitting down with the homeowner.
A technician completing the final job on a residential remodel collects the customer's acknowledgement signature at the project level directly in the app, then processes the remaining project balance as a single payment.
When it's time to leave the customer a copy, the technician taps Present and ServiceTitan pulls the layout from Document Template Manager. If no template is configured, it falls back to the default format automatically.
Log vehicle service records from the ServiceTitan Field Mobile App with Fleet Pro Service Entry on Mobile: Fleet Pro Service Entry on Mobile is a new feature that lets technicians log vehicle maintenance records directly from the ServiceTitan Field Mobile App, capturing accurate service data in the field right after work is completed. What this means for you:
A field crew completes routine maintenance on a construction vehicle at a remote site. A technician logs the service entry in the Field Mobile App immediately after the work is done, including attachments and notes for the fleet manager.
A residential construction technician replaces wiper blades and logs the service entry in the Field Mobile App on-site, linking the service to the correct vehicle without needing desktop access.
A crew member finishes a tire rotation on a fleet pickup truck at the end of a project day. The technician opens Fleet Pro from the Field Mobile App to log the entry before heading back to the office.
Manage your schedule from the field with a mobile calendar in the Field Mobile App: The mobile calendar is a new feature that gives technicians a calendar view in the ServiceTitan Field Mobile App so they can view their full schedule, spot open time, book job appointments, and create Non-Job Events directly from their mobile device. What this means for you:
A technician on a rough-in phase has an unexpected site delay. They open the calendar, find a free gap later in the day, and create an NJE for a materials pickup stop so the time is accounted for on their timesheet.
A technician gets a callback request from a homeowner about a warranty inspection. They check the calendar for availability across the week and book the appointment without involving the office.
Manage and sell estimates on completed jobs: This improvement gives technicians and salespeople a full set of estimate actions on completed jobs in the Field Mobile App, so follow-on work can be sold and managed without switching apps or returning to the office. What this means for you:
A project superintendent completes a framing inspection and identifies scope changes. The superintendent opens the estimate on the completed job, edits the unsold estimate to reflect the changes, and adds notes before the project coordinator reviews.
After a pre-construction walkthrough is marked complete, a salesperson duplicates an existing estimate to create a revised option for a different material selection, then renames both estimates for clarity ahead of the homeowner meeting.
A project manager adds energy savings data to an estimate on a completed job to support a homeowner's decision about insulation upgrades before the next phase begins.
Capture follow-up work and documentation on completed jobs in the Field Mobile App: This improvement enables technicians and salespeople to add estimates, notes, media, purchase orders, and forms to completed jobs directly in the ServiceTitan Field Mobile App, keeping follow-up documentation in the system where it belongs. What this means for you:
A salesperson on a completed siding project identifies a follow-on gutter replacement opportunity. They create a custom estimate on the completed job from the field, capturing the scope before leaving the site.
A technician documents final installation conditions by tapping Add Media on the completed job—capturing finished-work photos for the homeowner record even when no prior photos exist.
Scope project visibility and take action on project jobs in the Field Mobile App: This new feature gives administrators more control over which projects salespeople and technicians can see in the Field Mobile App, and lets authorized users take action on project jobs and book follow-on work directly from the project detail screen. What this means for you:
A salesperson who sold a kitchen remodel can search their projects and see only that job—not the full list of unrelated projects from other reps. With "View My Projects" enabled, they stay focused on their own work.
A sales manager reviews a project mid-construction and spots a job where an estimate needs to be sold. With "Project-Associated Job Actions" enabled, they take action on the job directly from the project detail screen without being reassigned.
A salesperson visits a customer site and identifies an additional scope of work. They tap Book Job from the project detail screen. The customer and address are pre-filled, and the new job links to the project automatically.
Improve the tablet experience with Field Mobile App Tablet User Interface Optimizations: This improvement to the Field Mobile App redesigns the tablet interface with a purpose-built layout, giving technicians faster access to job information and actions while working in the field. What this means for you:
A project technician opens the Previous Opportunities section in a split view on iOS to review past estimates, while the current job details remain visible in the right panel at all times.
The technician uses the sidebar to jump between the Job Summary, Tasks, and Assigned Technician sections without scrolling through a stretched layout on a large screen.
When filling out equipment forms, input fields and form sections display with properly scaled padding and spacing, making them easier to read and interact with on a tablet.
Identity and User Management
Protect privileged accounts automatically with MFA Enforcement: ServiceTitan now requires multi-factor authentication (MFA) for all users who hold high-risk permissions, reducing the chance of unauthorized access to sensitive data and account settings. This is an improvement to the existing MFA enforcement. What this means for you:
A project accountant has the Edit general ledgers account permission. During the rollout, the accountant's session ends and MFA is required at next login. The administrator uses the Privileged column filter on the Security > MFA page to identify this user in advance and ensure their phone number is verified.
An office employee has the Import/export data permission to pull project cost reports. When their tenant is enrolled in the cohort, the employee is prompted to complete SMS verification the next time they log in.
A construction superintendent has the Activate/deactivate employees permission for managing seasonal crew. ServiceTitan marks this user as Privileged and requires MFA. The administrator can use the MFA Event Log, formerly MFA Error Log to monitor authentication activity after enforcement begins.
Early Access
Payables
Automate bill review with AP Approval Workflows: AP Approval Workflows is a new feature. It automates how bills are routed for review inside ServiceTitan. What this means for you:
A contractor creates a two-step workflow: bills over $1,000 go to the coordinator, and bills over $5,000 go to the Owner.
Subcontractor bills with discrepancies automatically route to the accounting team before payment.
Routine materials bills from approved vendors below a set threshold are auto-approved, keeping projects on schedule.