Core Products
Accounting
Identify Application for Payment invoices faster in Transaction Hub: This improvement to Transaction Hub adds a dedicated Application for Payment (AFP) column and filter so accountants and administrators can quickly identify and access AFP invoices without opening each record individually. What this means for you:
A billing specialist preparing the end-of-month Application for Payment (AFP) bill run applies the Include Application for Payment Invoices filter in Transaction Hub. They confirm which AFP invoices are pending without opening each record individually.
A controller reviewing invoices at month-end uses the Application for Payment (AFP) # column to match each invoice to the correct AFP number at a glance. They click the hyperlink in the column to open the AFP record directly for review.
An accounting administrator wants to see AFP invoices alongside other invoice types in one list. They apply the AFP filter together with other selected invoice type filters to create a combined view without leaving Transaction Hub.
Enterprise Hub
Protect your Enterprise Hub with MFA enabled by default for all users: This improvement to multi-factor authentication (MFA) in Enterprise Hub (EH) gives every EH account baseline security from their first login, helping reduce gaps that can leave your account exposed. What this means for you:
A commercial general contractor managing multiple entity tenants through Enterprise Hub (EH) adds a new project administrator. Time-based one-time password (TOTP) is enabled automatically at account creation, reducing the risk of unauthorized access to tenant-level configurations.
A network administrator confirms all EH users meet the company's internal security policy. All accounts have at least one multi-factor authentication (MFA) method active, making the review straightforward.
An EH user who was already enforced under a previous MFA rollout is not affected by this improvement. Their existing settings remain in place.
Field Mobile App
Get push notification message alerts for @mention messages from the ServiceTitan Field Mobile App: This is a new feature that delivers real-time push notifications to technicians using the ServiceTitan Field Mobile App for the Messaging feature. The Messaging feature in the Field Mobile App is currently in Private Preview and has limited availability. If you're interested in testing out this new feature, please reach out to your CSM (through the office). What this means for you:
A project manager sends an @mention message in a commercial construction project conversation to share revised blueprint notes. The field technician receives a push notification and reviews the details before the crew begins the next phase.
A site supervisor @mentions a technician in a job conversation to coordinate equipment delivery timing. The technician receives an instant push notification and confirms logistics directly through the Field Mobile App.
An office administrator replies to a thread on a construction task and @mentions the technician to update compliance documentation requirements. The technician receives a push notification and accesses the conversation immediately to review the changes.
Log vehicle service records from the ServiceTitan Field Mobile App with Fleet Pro Service Entry on Mobile: Fleet Pro Service Entry on Mobile is a new feature that lets technicians log vehicle maintenance records directly from the ServiceTitan Field Mobile App, capturing accurate service data in the field right after work is completed. What this means for you:
A commercial construction project requires regular fleet vehicle inspections. Technicians log vehicle service entries in the Field Mobile App directly from the job site, keeping maintenance records current without office trips.
A technician completes an oil change on a work truck at a project site. The technician captures the service type, cost, and odometer reading in Fleet Pro through the Field Mobile App.
A fleet technician at a large commercial construction site completes multiple service tasks across vehicles in a single day. Each entry is logged in real time via the Field Mobile App, reducing end-of-day data entry.
Manage your schedule from the field with a mobile calendar in the Field Mobile App: The mobile calendar is a new feature that gives technicians a calendar view in the ServiceTitan Field Mobile App so they can view their full schedule, spot open time, book job appointments, and create Non-Job Events directly from their mobile device. What this means for you:
A lead technician wants to reserve two hours at the end of the day for crew coordination. They create an NJE with the correct timesheet code so the time is recorded and visible to the project manager on the Dispatch Board.
A technician finishes a punch-list inspection early and has open time. They tap a free slot in their calendar and book a nearby job appointment that the office had flagged for follow-up.
Manage and sell estimates on completed jobs: This improvement gives technicians and salespeople a full set of estimate actions on completed jobs in the Field Mobile App, so follow-on work can be sold and managed without switching apps or returning to the office. What this means for you:
A project foreman completes a concrete pour phase and identifies additional scope. The foreman opens the estimate on the completed job, adds materials to reflect the change, and saves the edits offline before returning to connectivity.
After a mechanical rough-in job is completed, a salesperson generates an estimate on the completed job to create a formal proposal for the next phase of work.
A project manager deletes an unsold estimate on a completed job that was superseded by a revised scope document, keeping the estimate list accurate before the handoff meeting.
Capture follow-up work and documentation on completed jobs in the Field Mobile App: This improvement enables technicians and salespeople to add estimates, notes, media, purchase orders, and forms to completed jobs directly in the ServiceTitan Field Mobile App, keeping follow-up documentation in the system where it belongs. What this means for you:
A project manager reviews a completed commercial build-out and taps Add Note to flag an outstanding punch-list item directly on the completed job in the Field Mobile App.
After completing a framing job, a field supervisor duplicates a site safety inspection form to create a clean copy for the follow-on finishing work phase.
A salesperson walking a completed commercial job identifies additional scope. They add a template-based estimate on the spot, creating an unsold proposal the office can review and present to the client.
Scope project visibility and take action on project jobs in the Field Mobile App: This new feature gives administrators more control over which projects salespeople and technicians can see in the Field Mobile App, and lets authorized users take action on project jobs and book follow-on work directly from the project detail screen. What this means for you:
An administrator enables View My Projects for salespeople on large multi-phase commercial projects. Each salesperson sees only the projects they're associated with, reducing confusion across large project portfolios.
A sales manager reviewing a commercial fit-out project sees a job that needs a status change. With "Project-Associated Job Actions" enabled, they update the job status from within the project context on the Field Mobile App.
A salesperson books a follow-on inspection job directly from a commercial project record. Customer and location details are pre-filled, and the job is automatically linked to the project, keeping the project record complete.
Improve the tablet experience with Field Mobile App Tablet User Interface Optimizations: This improvement to the Field Mobile App redesigns the tablet interface with a purpose-built layout, giving technicians faster access to job information and actions while working in the field. What this means for you:
A technician opens the Projects section in a split view on iOS, browsing a list of related project records on the left while reading full project details on the right—no full-screen takeovers required.
The Job Details page displays Tasks and Tags side by side in a two-column layout, making it easier to confirm job scope at a glance on a large screen.
Touch targets for sidebar icons, quick action buttons, and form fields are sized to meet tablet standards, reducing mis-taps during active fieldwork.
Identity and User Management
Protect privileged accounts automatically with MFA Enforcement: ServiceTitan now requires multi-factor authentication (MFA) for all users who hold high-risk permissions, reducing the chance of unauthorized access to sensitive data and account settings. This is an improvement to the existing MFA enforcement. What this means for you:
A financial controller holds the AR Management > Bulk charge statement balance permission. After the enforcement, the controller must complete MFA at login. Administrators can prepare by visiting Security > MFA, filtering by Privileged users, and confirming verified contact information is in place.
A project coordinator has the Generate API Application Key permission to manage third-party integrations. ServiceTitan requires this user to complete MFA at their next login because the permission can expose API access if compromised.
A compliance officer has both View billing or credit card information and Edit another user's username or password permissions. ServiceTitan flags this user as Privileged due to either permission and enforces MFA accordingly at next login.
Early Access
Payables
Automate bill review with AP Approval Workflows: AP Approval Workflows is a new feature. It automates how bills are routed for review inside ServiceTitan. What this means for you:
A general contractor routes bills by business unit so each division manager reviews costs for their area.
Bills from vendors not on the approved list route to the Controller before export.
Large bills receive both department-level and executive-level review before payment through a multi-step workflow.