This improvement to the Full Procurement Integration adds APR Supply Co. as a supported supplier, allowing you to sync product costs, check real-time pricing and availability, and send purchase orders electronically from ServiceTitan.
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What's changing?
Previously, businesses that sourced materials from APR Supply had to manage pricing and submit purchase orders outside of ServiceTitan — checking APR Supply's catalog manually, updating pricebook costs by hand, and sending orders by phone, fax, or email. Now, you can connect your ServiceTitan account directly to your APR Supply account. After activating the integration, you can map your business units to your APR Supply account, import items from the APR Supply catalog into your pricebook, and enable nightly cost changes so your pricebook stays current automatically. When you create a purchase order, you can check real-time pricing and availability across APR Supply branches and send the order electronically — all within ServiceTitan.
Resources
Before and After
Before (Current)
Open the APR Supply website or contact your APR Supply representative to check current product pricing.
Manually enter new costs for each affected item in your ServiceTitan pricebook.
Create a purchase order (PO) in ServiceTitan.
Call, fax, or email the PO to your APR Supply branch.
Wait for APR Supply to confirm receipt and process the order.
Impact: Manually managing APR Supply pricing and submitting orders outside of ServiceTitan increases time spent and raises the risk of cost errors across your pricebook.
After
In ServiceTitan, go to Settings > Integrations > Vendor Integrations and activate the APR Supply integration.
Log in with your APR Supply account credentials to verify and link your account.
Map your ServiceTitan business units to your APR Supply account.
Import items from the APR Supply catalog and map them to your pricebook. Enable Auto Update to receive nightly cost changes.
When you create a PO, check real-time pricing and availability across APR Supply branches, then send the PO electronically.
Impact: Automatic cost changes and electronic PO submission reduce manual work and help keep pricebook costs accurate.
Who uses this feature
Residential Service and Replacement, Commercial Service and Replacement
Administrators
Region availability: USA, primarily Mid-Atlantic region (Pennsylvania, New Jersey, Delaware)
How it works for your industry
Residential Service and Replacement
A plumbing company maps their APR Supply account to two business units. When a technician needs a water heater part, an administrator creates a purchase order (PO) with real-time pricing checked against the nearest APR Supply branch, then sends the PO electronically — no phone calls required.
A heating, ventilation, and air conditioning (HVAC) company enables nightly cost changes for items from the APR Supply catalog. When APR Supply adjusts pricing, the pricebook reflects those changes the next morning without any manual edits.
A landscape irrigation contractor adds new sprinkler components from the APR Supply catalog directly to their ServiceTitan pricebook, so technicians always have current items available when building estimates.
Commercial Service and Replacement
A commercial plumbing contractor with multiple business units maps each unit to a separate APR Supply account. When creating a large-volume purchase order (PO), they check availability across APR Supply branches to find the location with the best stock.
A commercial heating, ventilation, and air conditioning (HVAC) company receives nightly cost changes for industrial pipe, valve, and fitting (PVF) items sourced through APR Supply, reducing the time their administrator spends reconciling pricebook costs each week.
A commercial building maintenance company sends POs electronically to APR Supply directly from ServiceTitan. All PO records remain in ServiceTitan, making procurement history easier to track and reconcile with accounting.
How to Prepare?
Have an administrator request the APR Supply Full Procurement Integration through the Marketplace for Support to enable configurations for your account.
Identify the business units and APR Supply accounts you want to map before activating the integration.
Review your existing pricebook to identify APR Supply items that may benefit from catalog mapping and automatic cost changes.
Train the administrators or purchasing staff who will manage the integration settings, catalog mapping, and PO workflow.
Bookmark the Available supply chain integrations and Set up your account for the Full Procurement Integration articles on the ServiceTitan Knowledge Base for reference.