Core Products
Dispatching
Administrators can now build and manage a shared set of job tray tabs that every dispatcher sees, so every dispatcher starts from the same, well-organized view of their work.
Scenario 1
A residential construction company sets a company default tab order that puts Scheduled today first, so every dispatcher opens to the same starting view each morning.
Scenario 2
An administrator builds a company-wide tab for warranty callbacks with the right columns pre-set, saving each dispatcher from building it individually.
Scenario 3
A dispatcher personalizes the company Unassigned tab to add an extra column. That personal version stays in place until they choose to reset it.
Estimates
This enhancement gives you control over whether a line item's cost carries from an estimate to the invoice when the estimate is sold, so inventory items already captured on a purchase order are not counted twice in job costing.
Scenario 1
A builder procures fixtures for a home through purchase orders (PO) and excludes their estimated cost so project costing is not doubled.
Scenario 2
A multi-phase job that sells estimates in stages keeps cost aligned to actual procurement in each phase.
Scenario 3
Job-cost reports used for owner draws reflect true material spend.
Field Mobile App
The Mobile Command Center is a new screen in the office that shows which mobile app version each member of your field team is running, so you can spot outdated installs before they cause problems. It also allows you to notify them that they're outdated via SMS.
Scenario 1
A field manager confirms field crews are on the current version before a large install phase begins.
Scenario 2
An administrator follows up with a subcontractor's technician who is on an older version.
Scenario 3
A manager uses the last seen view to confirm a crew member is active in the app on site.
Financing
This new feature adds Affirm as a financing partner in ServiceTitan, so technicians can offer financing payment options directly from an online estimate and homeowners can split the cost of a job into smaller monthly payments. Affirm financing was in Early Access with the ST-78 release, but is now moving to general availability.
Scenario 1
A remodeling company sends a progress billing estimate to a homeowner for $2,800 worth of work. The "as low as" Affirm messaging in the online estimate helps the homeowner understand their payment options before approving the next phase.
Scenario 2
A construction project manager sends a final punch-list invoice within the Affirm estimate range. The homeowner pays via Affirm financing from the customer portal instead of waiting to arrange a bank transfer.
Scenario 3
A new construction tenant uses Affirm to help homeowners close out project invoices when homeowners prefer to spread the remaining balance across monthly payments.
Inventory
Requisitions 2.0 modernizes project-based purchasing with a dedicated Sold Estimates queue, a redesigned requisition workflow, and a pre-confirmation review before anything is created.
Scenario 1
An administrator sets up a requisition directly from a sold residential project estimate instead of re-entering items from scratch.
Scenario 2
A single requisition sources some items from the warehouse and orders the remainder from a vendor, in one pass.
Scenario 3
After confirming, the team can trace each line item to its resulting purchase order (PO) or transfer without leaving the requisition view.
Navigation
Left Navigation becomes the standard ServiceTitan layout, an improvement that helps you move through the product faster and see where you are at a glance. Coming soon. This change rolls out to companies gradually, starting in mid-August. You may not see it on the day of the release.
Scenario 1
A project manager moves between material orders and project records using a menu that focuses on the current area.
Scenario 2
A CSR updates project timelines and finds the same menu layout as everyone else on the team.
Scenario 3
A dispatcher scanning project dashboards reads the collapsed pop-out menu, which is now clearer to select and read.
Payables
Accounts payable (AP) approval workflows are a new feature that let you route bills for review based on rules you set, so the right people sign off before a bill is exported or paid.
Scenario 1
Every bill connected to a project routes to the project manager (PM) assigned to that project for approval.
Scenario 2
Bills above a set threshold route to a controller, while routine material bills approve automatically.
Scenario 3
Bills tied to a specific high-volume vendor route for review before they are paid.
Pro Products
Contact Center Pro
Voicemail Follow Ups gives your team a centralized place in Contact Center Pro to track, assign, and act on every voicemail, so callbacks don't get missed.
Scenario 1
A subcontractor leaves a voicemail about a permit delay. The project coordinator assigns it to themselves directly from the follow-ups table.
Scenario 2
A homeowner calls about a change order after hours. The voicemail shows in the CSR's follow-up table the next morning with full contact info already matched.
Scenario 3
A voicemail is dismissed after the caller reaches the office directly. The record still keeps the recording for the project file.
Early Access
Messages
A new notification settings screen lets each person control which activity types they are notified about and which delivery channels those notifications use. Note: The Messages feature is currently in Private Preview with access only for select accounts.
Scenario 1
A project coordinator keeps email notifications for @mentions tied to active builds, so approvals and questions surface quickly.
Scenario 2
A selections specialist turns off general chat notifications and keeps thread replies on, so updates on a specific thread stay visible.
Scenario 3
A dispatcher uses this feature in their daily workflow to improve efficiency and reduce manual steps.