Release Notes

Field Pro

• New Record, review and coach sales calls inside ServiceTitan with Field Pro v2.

Fleet Pro

• Coming soon See each vehicle's full day in one view with Activity Timeline.

ServiceTitan Max. A new, AI-native ServiceTitan experience — one connected system, with capabilities exclusive to Max. Max-only updates are listed first. Max also includes the Pro products, so the Core, Pro, and Early Access updates that apply to Max customers follow below.

Exclusive to Max

Updates available only to ServiceTitan Max customers.

• New Catch and fix job booking mistakes with Voice Intelligence Job Creation Evaluation

• Enhancement Pinpoint coaching moments by filtering Voice Intelligence calls by call data, workflow, and queue

• Enhancement Manage Voice Intelligence permissions in ServiceTitan before they leave Contact Center Pro

• Coming soon Get ready to answer texts in Messages

• Coming soon Block spam numbers right from a text conversation in Messages

Additional enhancements and fixes

• Enhancement Contact Center Pro — Marketing text opt-in requests now go out by default. The request sends when CSRs add someone new or book a job, so more people get asked.

• Enhancement Contact Center Pro — Call task cards stay open after outbound and direct-line calls. After an outbound or direct-line call ends, the task card stays open so CSRs can finish booking.

• Enhancement Contact Center Pro — Resolving a voicemail now frees voicemail box space. Resolved voicemails now leave your voicemail box to free space and stay playable in the Done tab.

• Fix Contact Center Pro — Chat — Chat appears promptly after it's turned on. The Chat section could take a long time to appear after being turned on in Settings, and it now appears right away.

• Enhancement Dispatch Pro — Override reasons added to the Supervisor Console. Review why dispatchers override Dispatch Pro assignments, so you can spot patterns and coach your team.

• Enhancement Marketing Pro — Filter segments by business unit and tags in Atlas. Atlas in Marketing Pro can now add or edit segment filters that are specific to your company’s setup, such as business unit fields and tags, when you ask in the chat. Atlas confirms the change back to you.

• Fix Marketing Pro — Ads Dashboard — Google Analytics sessions display. The Ads dashboard showed 0 sessions for some accounts even though Google Analytics was connected and recording sessions, and session data now displays.

• Fix Marketing Pro — Email templates load in cloned campaigns. Cloning an email campaign in Marketing Pro V1 created a copy with no email content, and cloned campaigns now include their email templates.

• Fix Marketing Pro — Marketing Reports — Accurate costs across older date ranges. Marketing cost metrics showed $0 when a date range included older, non-editable dates, and costs now display correctly.

• Enhancement Voice Intelligence — Review and correct call classifications. In Call Analysis, mark a call reviewed and correct its classification so your call metrics stay accurate.

• Enhancement Voice Intelligence — Capture equipment age and score whether CSRs ask. Voice Intelligence pulls equipment age from each analyzed call and shows whether your CSRs asked about it.

Also included with Max

These updates also apply to Max customers. Each one appears in its home tab with the full product context.

From Core Products

• Enhancement Texting compliance update: Spam screening for Chat alerts  Chat

• Enhancement Collect deposits on sold online estimates so customers can sign now and pay later  Estimates

• Enhancement Keep your daily screens in view with Favorites and Go to  Global Navigation

• Enhancement Protect sign-in and automation controls with MFA enablement for users with sensitive permissions  Identity and User Management

• New Share your value and next steps on Voice Agent calls with custom message injections  Virtual Agent

• New Book with your tag rules using Tags for Virtual Agents  Virtual Agent

• Enhancement Ask the right follow-up questions on every call with Voice Agent branching  Virtual Agent

• Enhancement Choose how Voice Agent responds with expanded escalation trigger actions  Virtual Agent

• Enhancement Set separate escalation actions for after-hours Voice Agent calls  Virtual Agent

From Pro Products

• New Record, review and coach sales calls inside ServiceTitan with Field Pro v2  Field Pro

• Coming soon See each vehicle's full day in one view with Activity Timeline  Fleet Pro

Payables

• New Bring card spend into job costing with Ramp Expense Management.

• New Pay vendor bills by ACH or check in ServiceTitan with Ramp Bill Pay.

Service Agreements

• New Automatically keep dependent service visits properly spaced with Minimum Spacing.

Field Mobile App 25.0 Release

• New Find and act on any job, customer, or location with universal search.