Release Notes

AI Concierge

• Enhancement Find and manage your AI agents in one place with AI Concierge.

Contact Center Pro

• Enhancement Manage voicemail callbacks with Voicemail Follow Ups.

ServiceTitan Max. A new, AI-native ServiceTitan experience — one connected system, with capabilities exclusive to Max. It also includes the Pro products, so this release's Pro updates apply to Max customers and are collected below. Max-exclusive updates will appear here as they ship.

Enhancement

Find and manage your AI agents in one place with AI Concierge

AI Concierge is your new home for all of your Virtual Agents, bringing the setup, reporting, and history for your AI agents together under one clearly labeled menu in ServiceTitan.

Learn more →

Enhancement

Manage voicemail callbacks with Voicemail Follow Ups

Voicemail Follow Ups gives your team a centralized place in Contact Center Pro to track, assign, and act on every voicemail, so callbacks don't get missed.

Learn more →

Additional enhancements and fixes

• Enhancement Dispatch Pro — Choose how bulk edits apply to skills and zones. When you bulk edit multi-value fields such as skills and zones, you can now add your selection to the existing values (the default), replace the existing values, or clear them.

• Fix Dispatch Pro — Technician routing bulk edit options corrected. The technician routing bulk edit no longer offers the invalid Only Routing option and no longer drops Mostly Revenue.

• Enhancement Marketing Pro Autopilot — Match campaign colors to your brand. Email campaigns now detect your template's colors and let you review and adjust the background, primary, and secondary colors to match your brand, with a live preview as you make changes.

These updates also appear under Pro Products, which remains available on its own.

Enterprise Hub

• New Push and lock payment terms across your network with TitanExchange.

Financing

• New Offer Affirm financing to give homeowners more ways to pay for your services.

Payables

• New Control which bills need review with AP approval workflows.

CRM

• New See your ServiceTitan CRM deals right from the Customer and Location screens.

Messages

• New Choose which notifications you get and where with notification settings.