Atlas is a conversational interface, your team's AI sidekick that helps teams get answers quickly and complete tasks efficiently. Use Atlas to look up information, automate workflows, and streamline everyday processes so everyone stays focused on work. You can find Atlas across ServiceTitan products and features. Today, technicians can ask Atlas about information in ServiceTitan on mobile or you can get answers in Help Center Chat.
Setup
Data and privacy
Atlas is powered by Titan Intelligence (TI). It may generate inaccurate, incomplete, or outdated responses. Verify details before acting and don't treat it as professional advice. Your conversations may be stored to improve the service. Avoid sharing sensitive information.
By using Atlas, you agree to use this feature responsibly, and further acknowledge and agree that any data collected will be used in accordance with our Privacy Policy and may be shared with third-party service providers.
How it works
Atlas is designed for everyone, from technicians and CSR managers to accountants, owners, and operators. With Atlas, your business can:
Simplify access: Instead of navigating menus or learning feature locations, you can type or speak plain-language requests. Atlas retrieves the right data, reducing the steps needed to complete everyday workflows.
Operate more efficiently: Atlas can handle repetitive lookups and tasks, maintain session context, and provide next-step guidance. This reduces manual effort and keeps work progressing without interruption.
Turn insights into actions: Atlas links ServiceTitan insights directly to system workflows. For example, recommendations can trigger follow-ups or proposals without requiring separate manual setup.
Maintain consistent processes: By guiding actions and standardizing responses, Atlas reduces errors and ensures tasks are completed consistently across the team.
Key workflows
Atlas in mobile
Atlas in mobile helps technicians access the information they need while on the job. By using natural language to retrieve job details or review past service history, technicians spend less time navigating the app and more time focusing on the customer. This streamlines field workflows and supports a smoother customer journey from start to finish.
Note: Atlas is available in both the ServiceTitan Mobile (Legacy) and ServiceTitan Field Mobile App.
Atlas in support
Atlas in Support is the chatbot available through the Get Help button in the Help Center. It powers the in-product support experience by answering questions about ServiceTitan and guiding you through features, helping you resolve issues quickly without leaving the platform.
Atlas in Field Pro
Atlas in Field Pro gives technicians direct access to equipment knowledge and troubleshooting tools within the mobile app. Instead of searching through manuals, they can ask questions and receive instant, source-cited answers.
Use Atlas in Field Pro as a technician in the ServiceTitan Mobile (Legacy) and the Field Mobile App.
Use Atlas for equipment information with Field Pro in mobile
Use Atlas for calculators and diagnostic tests with Field Pro in mobile
Use Atlas to find replacement parts with Field Pro in mobile
Atlas in Adaptive Capacity Strategic Rules
Atlas in Adaptive Capacity Strategic Rules lets you create and update capacity planning rules by describing what you want in plain language, automatically generating strategic rules so availability adjusts to seasonal demand without manual calculations and with fewer configuration errors.
Private Preview
Atlas is actively expanding across several ServiceTitan products and features. The following features are currently in Private Preview and available to select accounts only. It is subject to change. If you want to enable these features for your account, join the waitlist here.
Atlas in Accounting: Reviews invoices for missing information and anomalies, helping streamline back-office workflows and reduce errors.
Atlas in Marketing Pro: Flags missed revenue opportunities, recommends and launches the right campaigns, updates segment properties, writes email copy, and explains results with actionable insights.
Atlas in Contact Center Pro: Provides key insights into call center efficiency, job booking, and conversion metrics. Highlights high-priority calls so teams can respond faster.
Atlas in Field Pro Sales Coach: Answers sales questions by processing technician recording transcripts, supporting sales coaching and technician training.
FAQ
Check out the most frequently asked questions for Atlas.
What’s the difference between Atlas and Titan Intelligence (TI)?
Titan Intelligence (TI) is AI for the trades and only available in ServiceTitan. It powers insights, predictions, and specialized agents that can understand the business and take action.
Atlas is part of TI and is the interface, the chat sidekick that you can use to talk to ServiceTitan.
Note: Similar to any AI tool, we recommend reviewing Atlas suggestions and outputs to ensure they align with your business needs and processes.
Where can I use Atlas today?
Atlas is available in multiple parts of ServiceTitan.
Technicians can use it in mobile to ask questions about jobs or customers.
In Field Pro, Atlas provides equipment documents and troubleshooting support.
In the Help Center, Atlas powers the support chatbot to answer questions and guide you through ServiceTitan features.