Powered by Titan Intelligence (TI), Atlas in mobile is an AI agent that provides a chatbot-like experience for technicians to help them find answers while in the field. From estimates to equipment records, it eliminates time-consuming searches and office calls, helping technicians work smarter and resolve issues on the spot.
Setup
Data and privacy
Atlas is powered by Titan Intelligence (TI). It may generate inaccurate, incomplete, or outdated responses. Verify details before acting and don't treat it as professional advice. Your conversations may be stored to improve the service. Avoid sharing sensitive information.
By using Atlas, you agree to use this feature responsibly, and further acknowledge and agree that any data collected will be used in accordance with our Privacy Policy and may be shared with third-party service providers.
What you need to get started
You can start using Atlas in mobile right away from any job. No additional setup is required in either the office or mobile.
You can access Atlas in mobile from both the ServiceTitan Mobile (Legacy) and the ServiceTitan Field Mobile App.
Required permissions
The Enable Atlas in Mobile for Technician permission is enabled by default for all technician roles.
If you're unable to access Atlas in mobile, contact your administrator to confirm that this permission is active on your account.
Key workflows
How it works
To use Atlas in mobile, open a job on the ServiceTitan Mobile or the Field Mobile App and tap Ask Atlas.
This takes you to the Atlas screen, where you choose the Information in ServiceTitan module. After that, you're ready to ask your questions or pick from the suggested options.
Atlas data coverage continues to grow weekly and monthly, so make sure to check for the latest updates on available content. For more, see Atlas in mobile overview.
Find information with Atlas in mobile
Access customer history, location information, job history, invoices, estimates, equipment, memberships, service agreements, and inventory without contacting the dispatcher. All data comes from ServiceTitan records.
Note: The Troubleshooting and Equipment Information modules are available in Field Pro. To learn more, see Field Pro.
Troubleshooting and FAQ
Support and feedback
If you have feedback for the answers provided by Atlas, tap Thumbs Up 
or Thumbs Down 
and follow the flow to categorize your feedback and write a response. We closely monitor all feedback submitted and will contact you if we need additional information or can provide an immediate solution.
FAQ
How can I be sure that the answer is correct?
Titan Intelligence (TI) delivers highly accurate answers, tested across thousands of real-world questions with over 85% accuracy. It continuously improves based on real technician feedback.
TI gets it right the vast majority of the time. If something looks off, tap Thumbs Down to help us keep improving.
Why doesn’t the Ask Atlas button appear on a job?
The Enable Atlas in Mobile for Technician permission is required to see and use the Ask Atlas button on jobs. If you don’t see it and want to have it enabled, contact the account administrator on your team.
Why aren’t the Equipment Information and Troubleshooting options available?
The Equipment Information and Troubleshooting modules are only available with Field Pro.
Why do I see an error message when trying to open Atlas in mobile?
This can happen if the device has restrictions that block browser access, often set by security settings or management tools. To resolve this, please contact the account administrator on your team.