ServiceTitan Field Mobile App FAQ

The legacy ServiceTitan Mobile App vs. the new Field Mobile App

What is the Field Mobile App?

The Field Mobile App is a full-scale rebuild of the existing technician app, ServiceTitan Mobile. The Field Mobile App aims to improve key workflows so technicians have a better experience.

The Field Mobile App is fully native, meaning technicians will enjoy enhanced performance, increased security, intuitive design elements, and fewer crashes.

The Field Mobile App is optimized for phones and tablets using iOS or Android. This means technicians can use their phone while working in an attic or tablet while at a table presenting to customers.

When will the Field Mobile App be available?

The Field Mobile App is currently available for all ServiceTitan customers to download and use in their account, however we are continuing to add legacy features.

As we continue to build features and functionalities to supercharge your businesses' workflows, we recommend that you download the app now to get familiar with it.

Will I still have access to the current app, ServiceTitan Mobile?

You'll be specifically notified of your company's upgrade date, based on the availability of the features you currently use. For most, it will be early 2026.

You can download the new Field Mobile App now to try it out. You'll continue to have access to the current legacy app, ServiceTitan Mobile, up through the date of your upgrade to the new Field Mobile App.

Yes, some permissions are shared between both apps, but not all. For more, see Explanation of Field Mobile App technician permissions in ServiceTitan.

What do we need to do to prepare for the Field Mobile App?

Review the resources and training available here and download this checklist.

Note: If your company previously used the legacy ServiceTitan Mobile app, technicians can use the same credentials to sign in to the Field Mobile App—no new credentials are needed. If your company is new to ServiceTitan, create new technician profiles with a username and password.

We recommend:

Talking with your technicians early about the change.
Giving select access to a few technicians to enable them to train others as the rollout progresses.

To avoid issues while testing the new Field Mobile App, we recommend not using the current legacy app, ServiceTitan Mobile, on the same job.

What functionality is still in progress for the Field Mobile App?

Our team is hard at work recreating classic functionality along with new features. Check the Release Notes for the Field Mobile App to see the latest features that have been added. Check the comparison table here (ServiceTitan authentication required) for a more detailed breakdown of what's available.

Getting started

How do I download the latest version of the Field Mobile App?

During Limited Release, the Field Mobile App is limited to specific accounts. After the Field Mobile App is enabled for your account, you can download and install it on your device. Follow the steps for your device below.

On Android

Go to this link to download ServiceTitan Field (Field Mobile App) from the Google Play Store. After you install the app, use your ServiceTitan credentials to sign in.

On iOS

Go to this link to download ServiceTitan Field (Field Mobile App) from the Apple App Store. After you install the app, use your ServiceTitan credentials to sign in.

Note: You're welcome to join our pilot group using an iOS device. To do this, use Apple's TestFlight to try new, exclusive versions of the Field Mobile App and provide feedback. Tap this link to join on your iOS device: https://testflight.apple.com/join/gTItaAU6

Tip: To update the Field Mobile App on TestFlight, open TestFlight and tap Update next to ServiceTitan Field.

When I download the pricebook to the Field Mobile App, does it include my personal media from my phone?

No, the media included in the pricebook comes from your office's ServiceTitan account only.

Key concepts

What's the difference between an appointment, a job, and a project?

Appointments are the scheduled visits technicians make to a job. A job can have multiple appointments, but there will always be at least one appointment on a job. A project is longer in nature, and can have multiple jobs on it.

For more, see Jobs and projects.

What's the difference between a customer and a location?

A customer is the party who is requesting work to be done. A customer can have multiple service locations, or just one. You set billing information and send the bill for work done to the customer.

A location is one single physical location where work is performed. A service location must always have a customer associated with it.

For more, see Customer and Location Records.

Working on jobs

How do I clock in to enter my time in the Field Mobile App?

Check with your office to confirm the type of timekeeping you need to use: Legacy or Flexible.

If your office uses Legacy Timekeeping, see the following articles for how to clock in and out, track non-job events, or manage your crew:

If your office uses Flexible Timekeeping, they may want you to use one of three methods: Manual, Automatic, or Continuous. For more, see Compare the different ways to use Flexible Timekeeping with the ServiceTitan Field Mobile App.

Where do I write the summary of work performed in the Field Mobile App?

Coming soon to Field Mobile App Release 19.0: The Edit Work Summary permission is required to use this feature. Please contact the account administrator on your team.

Open the job and tap the Invoice or Work Summary tab.
Scroll to the Work Summary section and tap Add.
Tap Enhance summary.
(Optional) Tap Work Performed Logs to see the logs used to create the work summary.
Note: You can add work performed logs using the job actions.
Tap Generate.
Review the work summary:
- If you're satisfied with the work summary, tap Save Summary.
- If you need changes, tap Regenerate or tap into the box and manually edit the text.

For more, see Generate work summaries using TI in the ServiceTitan Field Mobile App.

How do I add an internal note for a job in the Field Mobile App?

Note: The Set notes on customer, location, or job permission is required to add notes in the Field Mobile App. Please contact the account administrator on your team.

While you're on the Job Details screen for a particular job, tap Add > Note.
Enter your note, then tap Save.

For more, see Add and edit notes in the ServiceTitan Field Mobile App.

How do I use the microphone in the Field Mobile App so I don't have to type?

On your keyboard, tap the Mic icon. When you speak, the app will record what you are saying. This saves you from typing, which is especially useful when entering notes and summaries.

How do I close the keyboard in the Field Mobile App?

On Android, tap Collapse at the bottom of the keyboard.
On iOS, tap Collapse , Done, or swipe down.

Can I add materials for truck replenishment in the Field Mobile App?

You can add materials to invoices by following these steps:

Open your job and tap the Invoice or Work Summary tab, depending on what your app shows.
Scroll to the Invoice/Line Items section and tap View.
Scroll to the bottom and tap + Add Items.
Tap the Materials tab.
Select the material used and add it to the invoice.

This doesn't create a requisition/replenishment report, but it does reduce truck stock.

Where do I find the list of materials for the job in the Field Mobile App?

While you're on the Job Details screen for a particular job, scroll over and tap the Invoice tab to open it.
Next to Invoice Items, tap Add.
On the Invoice Items screen that opens, you see all services, equipment, and materials listed for the job.

Note: If the material is being used to service a particular piece of equipment, you see the name of the equipment next to Servicing.

Can I add pre-defined shapes like rectangles to photos in the Field Mobile App?

Yes, you can add shapes to photos using the markup tools. The Field Mobile App supports shapes, text boxes, and freehand drawing. For how to do this, see Manage photos, videos, and files in the ServiceTitan Field Mobile App.

Note: There is a known issue with iOS 17. If you're using an iOS device and don't see markup options, update to iOS 18+ or the latest iOS 16 version.

Troubleshooting

Why is pricing not showing when adding service items to invoices or estimates in the Field Mobile App while I'm offline or in areas with poor service?

If your office uses Dynamic Pricing for services in your pricebook, then pricing will not show when you're offline. Dynamic Pricing needs an internet connection to work. Static Pricing, however, works offline and will show prices when adding service items to invoices and estimates.

To switch to Static Pricing, your office administrator will need to:

Open ServiceTitan from the office and go to Pricebook > Services.
Hover over the service and click More > View/Edit Service .
On the Details tab, select Use Static Price and enter a set amount in the Static Price field.
Click Save.
Repeat these steps for each service that needs to be changed to Static Pricing.

Is it possible to move a form from one job to another in the Field Mobile App?

No, you cannot move a form from one job to another. You'll need to refill the form on the intended job.

What can I do when the Field Mobile App is offline or I have no internet connection?

When the Field Mobile App is offline or you have no internet connection, you can take most actions within the job such as:

Taking notes
Adding photos
Filling out forms
Adding equipment
Adding items to the invoice
Closing out the job

Any actions requiring an internet connection, such as getting directions or service location history, are not available offline. Different notification messages appear in the Field Mobile App when you take actions that require an internet connection while you're offline. When your internet connection is restored, the actions you took while offline sync and save across ServiceTitan.

Notifications showing offline and online status with corresponding messages and dismiss options.

Note: Pricing information for specific items is not available offline because it's required to calculate in real-time based on the customer's specific setup. Additionally, automated timesheets aren't displayed offline; you can view them when you have an internet connection again.

Language and accessibility

Are there training videos in Spanish for the Field Mobile App?

The Field Mobile App training course in ServiceTitan Academy has Spanish subtitles:

The Field Mobile App also supports Spanish interface elements when your device language is set to Spanish. Buttons, headers, and filters will appear in Spanish. Data entered by your office stays in its original language.

How can I access the Spanish version of the Field Mobile App?

The Field Mobile App uses the language set in your device settings. Set your mobile device to Spanish to see the language update in the Field Mobile App.