Why are job appointments not showing up on the Dispatch Board?
If you aren't seeing booked job appointments on the Dispatch Board, troubleshoot using the following steps:
Check if the job is assigned to a technician. If it's unassigned, it won't show in the main view of the Dispatch Board and will instead show in the Unassigned tab of the Job Tray.
Make sure you're viewing the correct date on the Dispatch Board.
Check if the job was booked for the correct date and technician.
Make sure you have the right filters selected or clear all filters and refresh the board.
Why are some of my technicians missing from the Dispatch Board on a previous date?
To appear on the Dispatch Board for a previous date, technicians must:
Be assigned to a job
Have a scheduled non-job event
Have clock-in or clock-out timesheets
How do I group my technicians on the Dispatch Board?
To group technicians on the Dispatch Board, use Teams Management.
For more, see Manage and view technician teams.
How can I hide a technician on the Dispatch Board?
To hide a technician on the Dispatch Board, check them out using Dispatch Configuration.
For more, see the Configure Technician Management section of Configure Dispatch Board appearance and settings.
Things to keep in mind:
Checking a technician in or out changes everyone's view of the Dispatch Board. When a technician is checked out, it means the technician isn't available to work. It also helps declutter the Dispatch Board, so that Dispatchers can find available technicians faster.
Checking technicians in or out only applies to the day you set it for. If your company does not have technician clock-in and clock-out enabled, then changes to technician check-in and check-out persist until you change it again.
If you check out a technician who has a scheduled job for that day, the job bubble disappears from the Dispatch Board and the technician can't be dispatched to the job.
How can I get colored dots next to my technicians?
The colored dots next to technicians on the Dispatch Board represent zones. To get colored dots to show up next to technicians, set up zones.
For more, see Set up and use zones.
Why isn't my technician in the right location on the Dispatch Board map?
If a technician isn't showing up in the correct location on the Dispatch Board map, check your GPS settings:
Go to Settings > Integrations > GPS.
Check which GPS provider is set up and click Edit > Devices.
Check if the technician has a device assigned to them.
If the technician has a device already assigned, ask them to double-check if they have Location Services enabled for ServiceTitan Mobile.
For more, see Enable native GPS on mobile devices.
How can I text my technician?
On the Dispatch Board, click the Profile icon for the technician you want to text.
Click Send Message.
For more, see Text technicians from the Dispatch Board.
Why is my multi-day appointment missing from the Dispatch Board?
If an appointment is scheduled for more than 30 days, it won't appear consistently on the Dispatch Board. If you book a separate appointment for each day of the job, the appointments will appear on the Dispatch Board as expected.
Does the Business Unit filter on the Dispatch Board filter by the technician's business unit or the job's business unit?
The Business Unit filter on the Dispatch Board filters by the technician's business unit.
For more, see the Filter the Dispatch Board by business units section of Filter the Dispatch Board.
Does the Skills filter on the Dispatch Board filter by skills assigned to technicians or to jobs?
The Skills filter on the Dispatch Board filters by skills assigned to technicians.
For more, see the Filter the Dispatch Board by skills section of Filter the Dispatch Board.
Do all jobs appear on the Dispatch Board map?
Only jobs with validated addresses appear on the Dispatch Board map. If the address for a job isn't validated, it won't appear on the map.
Note: To validate the address for a job, open the location record and click the Help
icon next to the address. If you can't validate it, edit the address in the location record and manually set the latitude and longitude.
How often does the Dispatch Board refresh?
All new jobs and job updates are refreshed automatically when there is a change. Filters applied to the Dispatch Board don't change upon refresh. To refresh filters, open the filter dropdown and click Clear.
To refresh the board manually, click the Refresh 
icon at the top of the Dispatch Board.
How do I stop technicians from receiving dispatch texts and emails?
To stop technicians from receiving dispatch texts and emails, your account administrator needs to use Feature Configurations.
Note: Account configuration is required to use Feature Configurations. If you're a customer with multiple ServiceTitan accounts, contact Technical Support for details.
To stop texts:
Ask the account administrator on your team to enable the Disable Dispatch Text when Technician Self-Dispatches configuration in Feature Configurations.
Note: Technicians will still receive dispatch notifications if the office dispatches them.
To stop emails:
Ask the account administrator on your team to request a change to have noreply@servicetitan.com removed from the Dispatch Email From configuration in Feature Configurations.
Why doesn't the total cancelation number on the Dashboard match the cancelation number on the Dispatch Board?
The Dashboard shows jobs that were put in canceled status today. The Dispatch Board shows jobs scheduled for today that have been canceled.
How do I block time in my technician's schedule for a vacation?
To block vacation time for a technician, create a non-job event on the Dispatch Board. You can choose if the non-job event will be paid or not based on the timesheet code you select when creating the event. You can then manage the non-job events on the Dispatch board, so you can see when the technician has their scheduled time off.
For more, see Schedule and manage non-job events.
Are there any options for switching back to the old design of the Dispatch Board?
No, the appearance of the Dispatch Board was updated in ST-69.1.
Why do some tags show on the Dispatch Board and others don't?
The Dispatch Board displays as many tags that will fit within the job bubble. If you hover over the job bubble, you can see more tags. We recommend that you use short tags or emojis for tags to help keep the length short.
Tags are also arranged by importance level, and then alphabetically. For example, if the tags for a customer are Member, Urgent, and 2015 Customer, and Urgent is marked as High importance, you see the tags in the following order: Urgent, 2015 Customer, and Member.
For more, see Set up and prioritize tags for the Dispatch Board.
Why can't I see more than one tag on the Dispatch Board?
The Dispatch Board displays as many tags that will fit within the job bubble. If a tag is very long, you might need to hover over the job bubble to see the other tags. We recommend that you use short tags or emojis for tags to help keep the length short.
For more, see Set up and prioritize tags for the Dispatch Board.
How can I optimize arrival windows for better efficiency in dispatching?
Arrival windows are time slots that allow you to schedule jobs without providing customers with exact times. This gives you flexibility to align jobs to your available capacity.
When using arrival windows:
Use custom arrival windows for jobs that span more than one calendar day, such as jobs that go past midnight on the first day and into the next.
Use preset arrival windows for your most commonly used arrival windows to help expedite the booking process.
Note: The arrival window for a job doesn't affect where it shows up on the Dispatch Board. Jobs with arrival windows still show up on the Dispatch Board based on their job start times. Dragging a job on the Dispatch Board doesn't update or change its arrival window in any way. The job start time updates as usual, to the time you place the job on the Dispatch Board.
For more, see Set up arrival windows and Use arrival windows.
How do I ensure consistency in color coding across the Dispatch Board for better organization?
To help dispatchers quickly distinguish tags on the Dispatch Board, try to use different colors for each tag or colors with high contrast if you need to use the same color in different places.
For example, if you have several tags that are related, you could use the same color for them but in different shades that contrast each other.
For more, see Set up and prioritize tags for the Dispatch Board.
How do I prevent certain messages from appearing on the Dispatch Board chat?
To prevent certain messages from appearing on the Dispatch Board, update your Notifications settings in Dispatch Configuration. The types of notifications you can enable or disable include:
SMS
Technician Dispatched
Technician Arrived
Appointment Done
Technician Wrap Up Messages
Technician Requested Additional Appointment
For more, see the Configure Notifications section of Configure Dispatch Board appearance and settings.
How do I reorganize the Dispatch Board?
To rearrange the teams and technicians shown on the Dispatch Board, use Teams Management. For more, see Organize and reorder technician teams.
You can also show or hide specific technicians on the Dispatch Board using Dispatch Configuration. For more, see the Configure Technician Management section of Configure Dispatch Board appearance and settings.
How do I move technicians on the Dispatch Board?
To rearrange technicians on the Dispatch Board or move technicians to different teams, use Teams Management.
For more, see Organize and reorder technician teams.
How do I create and add teams on the Dispatch Board?
To create technician teams and add them to the Dispatch Board, use Teams Management.
For more, see Manage and view technician teams.
Can I book jobs directly from the Dispatch Board?
No, you can't book jobs directly from the Dispatch Board in ServiceTitan. To book a job, use the Call Booking screen.
For more, see Book a job.
What caused the Dispatch Board to no longer show technicians in alphabetical order and how can it be changed back?
Alphabetical order was the default prior to Teams Management. Now, you can arrange technicians and technician teams in whichever order you'd like in Teams Management. For more, see Organize and reorder technician teams.
Tip: Make sure there aren't filters set on the Dispatch Board that might affect the order.
Is it possible to Automatically charge a Dispatch Fee when a technician Dispatches themselves to a Job?
No, it isn't possible. For more, see Add default services for job types.
How is a technician's text attached to a job?
If the technician is Dispatched or Working, the text will attach to the current job. If the technician is Idle, the text will attach to the previous job.
Can customers cancel appointments through dispatch notifications?
No, customers can't cancel appointments through dispatch notifications; they can only confirm them. This encourages direct communication with customers and allows you to discuss the reason for cancellation, potentially saving it from cancellation.
What are ghost bubbles, and why do they appear?
Ghost bubbles represent a technician who has paused an appointment. They indicate the original appointment the technician was working on before the pause.
How can I hide ghost bubbles?
To hide ghost bubbles, contact Technical Support for details. This change requires an account configuration update.
Why aren't my Dispatch Configuration changes saving?
Each section of the Dispatch Configuration is treated as its own page. If changes are made on one page, the user will need to click 'Save' on the current page before proceeding to other pages to make changes.
Why do technicians keep reappearing on the Dispatch Board after they've been checked out?
If Technician Clock In/Out is enabled, it is expected that technicians currently clocked in or with timesheets for the day will not be checked out. They will remain visible on the Dispatch board.