Set up your mobile device with the IDTech VP3350 card reader in ServiceTitan Mobile

  • Updated on Mar 27, 2026
  • Published on Mar 19, 2026
  • 6 minute(s) read
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Overview

Set up the IDTech VP3350 credit card reader with your mobile device to process card payments in ServiceTitan Mobile. The IDTech credit card reader increases security by using chip card encryption and enabling contactless tap-to-pay card payments.

Note: If your credit card reader is already set up, you are ready to process payments.

Who uses this feature

  • Technicians

  • Applies to all business types

  • Applies to all trades

Feature configuration

Things to know

  • If you receive an error stating that the IDTech credit card reader is unavailable, contact fintechsupport@servicetitan.com.

  • To ensure more successful payments, use the chip reader on the IDTech reader for all your credit card transactions.

  • If you have previously paired an IDTech credit card reader to your mobile device, it automatically reconnects if it's the only reader in range.

  • To connect to the correct card reader, check the serial number of the IDTech credit card reader on the back of the device.

  • Before pairing, ensure you're on the latest version of the ServiceTitan Mobile app for and on the latest version of your mobile device's operating system.

  • For Apple devices, the IDTech credit card reader should not be paired in the iOS Bluetooth settings. If the device is already paired, unpair the IDTech credit card reader and tap Forget this Device.

  • Once the credit card reader has been turned on, it remains in a standby mode for 15 minutes.

  • Once the initial setup is complete, reconnecting the IDTech credit card reader takes 15 seconds or less to process a payment.

  • If you're having trouble connecting your card reader to the ServiceTitan mobile app, use a paperclip to press and release the Reset button at the bottom of the IDTech reader (next to the USB port) to perform a hard restart. The card reader will make a beep sound to confirm it has been reset.

IDTech VP3350 card reader overview

To start accepting payments with the IDTech VP3350:

  1. Update the ServiceTitan mobile app.

  2. Remove the IDTech VP3350 card reader from its packaging.

  3. Charge the IDTech VP3350 with the included USB-C charging cable.

  4. Turn the IDTech VP3350 on.

  5. Open the ServiceTitan mobile app and tap your profile picture.

  6. Tap EMV Reader Update to connect and update the device with the latest firmware.

  7. You're now ready to accept payments!

Understand IDTech VP3350 Bluetooth credit card reader status lights

When using the IDTech credit card reader:

  • Turn on the IDTech credit card reader by pressing the power button once. The device goes into power saving mode after thirty seconds. 

  • When the device is turned on, the LED light next to the power button shows the current status:        

    • One Flash of Green: The reader is on and ready to connect

    • Few seconds of flashing green light: The device is in standby mode

    • Battery is Dead: Red light flashing

Connect the IDTech VP3350 Bluetooth credit card reader to your mobile device

Before using the IDTech credit card reader, make sure you're on the latest version of the ServiceTitan mobile app for your mobile device.

When connecting your mobile device to the IDTech credit card reader for the first time and you tap Pay > Use Swiper, the system initiates a configuration sequence that may last for up to five minutes. To account for this delay, we recommend you connect your mobile device to the credit card reader before taking it out on a job.

Note: On Apple devices, if the VP3350 is paired through the iOS Settings page, it displays as a connected device but does not function with the ServiceTitan mobile app. The VP3350 must be paired through the ServiceTitan mobile app, not iOS settings.

Pair your Android device with the IDTech VP3350 credit card reader

Complete these steps only once for each reader connected to a mobile device.

To pair your Android device with the card reader for the first time:

  1. Turn on Bluetooth on your Android device.

  2. Turn on the IDTech VP3350 card reader.

  3. In the ServiceTitan mobile app, tap Technician Profile. 

  4. From the slide out menu, tap EMV Reader Update. 

  5. Tap the Available Swiper that matches your card reader's model number. A Bluetooth Pairing Request opens.

  6. Tap Pair. 

    Note: The connection typically takes a minute or a minute and a half to finish.

  7. Once the reader has been connected, close out the window. You can now process payments with the IDTech credit card reader. 

To pair your Android device with the card reader after the first time:

  1. Turn on Bluetooth on your Android device.

  2. Turn on the IDTech VP3350 card reader.

  3. In the ServiceTitan mobile app, navigate to the Invoice or Estimate screen and tap Pay.

  4. Tap Use Swiper.

  5. Tap the Available Swiper that matches your card reader's model number. A Bluetooth Pairing Request opens.

  6. Tap Pair.         

    Note: The connection typically takes a minute or a minute and a half to finish.

  7. After connecting, you can process payments with the IDTech credit card reader.        

    Note: When connecting the card reader for the first time or turning it on for the day, it may take an additional minute to connect. During this time, the card reader is going through a firmware update to ensure it has the most up to date configurations.

Pair your Apple device with the IDTech VP3350 credit card reader

Complete these steps only once for each reader connected to a mobile device.

To pair your Apple device with the card reader for the first time:

  1. Turn on Bluetooth on your iOS device.

  2. Turn on the IDTech VP3350 card reader.

  3. In the ServiceTitan mobile app, tap Technician Profile. 

  4. From the slide out menu, tap EMV Reader Update. 

  5. Tap the Available Swiper that matches your card reader's model number.        

    Note: The connection typically takes a minute or a minute and a half to finish.

  6. Once the reader has been connected, close out the window. You can now process payments with the IDTech credit card reader. 

To pair your iOS device with the card reader after the first time:

  1. Turn on Bluetooth on your iOS device.

  2. Turn on the IDTech VP3350 card reader.

  3. In the ServiceTitan mobile app, navigate to the Invoice or Estimate screen and tap Pay.

  4. Tap Use Swiper.

  5. Tap the Available Swiper that matches your card reader's model number. 

    Note: The connection typically takes a minute or a minute and a half to finish.

  6. After connecting, you can process payments with the IDTech credit card reader.        

    Note: When connecting the card reader for the first time or turning it on for the day, it may take an additional minute to connect. During this time, the card reader is going through a firmware update to ensure it has the most up to date configurations.

Manually check for firmware updates

Before heading out to a job, you can check for and install new firmware updates for the EMV reader from the Technician Profile menu. Be aware, that this is not the same as performing a ServiceTitan mobile app update.

Note: Manual updates are not mandatory. The reader still searches for and installs updates when it processes payments.

  1. In the ServiceTitan mobile app, tap Technician Profile. 

  2. From the slide out menu, tap EMV Reader Update. 

  3. Once the reader has been connected, tap Update. 

  4. Wait for the update to finish. This can take up to 10 minutes.        

    Caution: Do not close the app or turn off the reader during the update.

  5. When the update is complete, tap Close. If you have other readers you want to update, tap Update Additional Readers and repeat steps 3-5. 

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