What can be done if a technician is unable to see pictures in the pricebook?

Problem

A technician is unable to view any pictures in the pricebook. They tried syncing changes, signing in and out, fetching images, and refreshing, but nothing worked.

Solution

Remember, keeping the ServiceTitan app up to date and ensuring a stable internet connection is key to avoiding issues like these.

Follow these several steps to start seeing pictures

1. Check Internet Connection        

   1. Make sure the device has a stable internet connection. Pictures may not load without it.

2. Sync Changes        

   1. Click Sync Changes. This updates the app with any new data.

3. Clear Cache by Signing Out.        

   1. Sign out of the ServiceTitan app.

   2. Sign back in.

4. Reinstall the App        

   1. Uninstall the ServiceTitan app.

   2. Download and reinstall it from the app store. This can fix many issues by starting fresh.

5. Turn Off and On Cellular Data        

   1. If reinstalling doesn't work, try adjusting the internet connection.

   2. Turn off cellular data and then turn it back on. This can help reset the app's connection to the internet.

6. If the issue persists, contact Technical Support for further information.